You will need to check to ensure that the card number length being provided is correct and that you are sending the full card number situated on the front of the card. It is likely that you are submitting several email addresses which is therefore generating this system message. The expiry date of the card that you have entered on the payment pages is in the past. This field is numerical only and can only support values from 0.01 to 100000.00. You will need to ensure that the Amount field value which you are submitting is between 0.01 to 100000.00 or equivalent for other currencies. Unfortunately, we are unable to authorise your transactions as the network connection to the bank is currently unavailable. The Contact Fax contains invalid characters. If you receive this error, then the Vendor account has not been successfully set up on the Sage Pay servers. The ClientIPAddress format is invalid. If you're pointing to the live.sagepay endpoint then test cards will not work and will return the error you've mentioned. How can this new ban on drag possibly be considered constitutional? You will need to ensure that your code is sending the correct transaction details. Why do academics stay as adjuncts for years rather than move around? You must ensure that a post code value has been entered within the edit box that has been provided on the payment page. Some cards have restrictions on cross-border usage. The CardNumber field provided does not contain a valid card number and may contain characters other than numbers such as letters. cannot be more than 50 if is not provided. It will only ever be able to contain a maximum of 16 characters consisting of numbers and letters with no spaces or unusual characters. If however the card being used for the transaction is not new the number is simply not supported on our system and another card will need to be used to complete the transaction. The Billing Surname contains invalid characters. (Running ubuntu16) My card is listed on the supported GPUs list but cuda says it can't find any cuda capable devices. The Billing Firstname contains invalid characters. This URL must be http:// or https:// and be less than 255 characters long. You will need to try a different card type. You will also need to check your code to ensure that your test and live Form encryption passwords are case-sensitive and in the exact same format with no spaces before or after them. This field can contain up to 10 characters. The BillingPostCode field, if provided, can only contain a maximum of up to 10 characters. Your Vendor Name must contain no more than 16 characters with no spaces or unsual characters. Please ensure that you only ever use a fully qualified URL. If you have received this system message, then the value which you have provided in this field is not what is specified within the protocol. Cannot create a token from a token transaction. You do not have any Custom templates uploaded onto your Sage Pay account and have selected to use the Custom templates option within your live My Sage Pay account. You will only be able to perform an AUTHORISE request against an AUTHENTICATED transaction and no other payment type. This can be used to describe the goods being purchased or the nature of the transaction. You will need to check your code to ensure that you are posting a valid e-mail address which is less than 255 characters in length. Please check to ensure that a Success URL is being provided with each transaction as this is a required field. This URL must be http:// or https:// and be no more than 255 characters in length. You set up the length and range of card numbers that are acceptable for each card type. Please ensure that you are sending the correct value in the TxType field. Surcharge value for percentage cannot be greater than 100. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. You will need to check your code to ensure that you have not entered more than 200 characters within this field on the payment pages. The DeliveryFirstnames field is required. You will need to contact the Sage Pay support team to inform them which Vendor account you were using when this error occurred. Please check with our support team if you are uncertain which cards your account has been set up with. Your transaction registration POST must contain an Amount field specifying the total value of the transaction that needs to be authorised. A valid is required. The Transaction has already been Released. An active transaction with this VendorTxCode has been found but the TxType is different. Possible solutions. Select Device Manager in the results and when it loads expand the Display Adapters node. The encryption method is not supported by this protocol version. If you are received this system message when using the My Sage Pay admin area, we would recommend you view the system monitor page to ensure there are no issue or alternatively, contact our customer services team. If the card holder's name is longer than that, just send the first 50 characters in your POST. In this case, you will need to use another card to make the purchase. element is only required for a Streamline merchant number. The request to ABORT a deferred transaction was successful. This field can contain up to 200 characters. The reason why Microsoft basic display adapter is on the device manager because the pc is not detecting any graphic card on your device it will be better if you going to try to manually reinstall the graphic driver first. The CardHolder field in the transaction registration POST can only contain up to 50 characters. Invalid system used for the related transaction. You are therefore unable to perform any further refunds against the original transaction. The supplied is not available on any merchant accounts associated with this vendor account. GBP for UK Sterling, USD for U.S Dollars. By doing this it will cause the Sage Pay payment pages to not appear and this error message will be generated. For example, it cannot archive an incomplete transaction into the reporting tables. The card type you sent in the CardType field is not active on your account. The syntax of the request was not understood by the server. Please ensure that you are posting this field with each transaction and that you use the correct value. Please contact Sage Pay support who will be able to generate your Form encryption password to enable you to post Form transaction registrations. The BillingPostCode field which you have provided is longer than what is allowed. To learn more, see our tips on writing great answers. Account type selected requires 3D secure authentication to process Maestro or SOLO cards. To review, open the file in an editor that reveals hidden Unicode characters. This system message would only be generated if you are using the Direct integration method and the issue number field which you are submitting to us is incorrect. A transaction is unable to be registered without this information. This system message is only generated if you have integrated using the Direct method where you are collecting the card details to send across to Sage Pay. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. You will receive this system message if you have not provided us with a CardType field within your Direct transaction registration POST. Also, check your code to ensure that you are only sending numeric values within this field and that no letters or invalid characters are contained. 2. It would be good to implement the error codes such as: 4020 : Information received from an Invalid IP address 4009 : The Amount including surcharge is outside the allowed range. The SuccessURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction succeeds. Please press Windows key and R key on your keyboard at the same time. If you receive this error message and are experiencing this on all your transactions, please contact our customer services team who will need to contact your merchant acquirer to ensure that everything has been set up correctly. The Sage Pay system will cancel your transaction as default and present you with this error message after the third failed attempt. The DeliveryAddress field, if provided, can only contain a maximum of up to 200 characters. The PhoneID is not registered to any vendor account. The check digit invalid. The email address provided was not recognised by PayPal. For example if your currency is GBP, the Amount field value can be sent as 123.45, 4567.89, 0.36, 12.30 but not as 123.456, 4,567.89, .36 or 12.3. This system messgae is generated when the currency you have selected in your POST does not support minor currency units. The certificate must have the digital signature key usage. Cannot complete request. This URL must be http:// or https:// and be no more than 255 characters in length. Any other values that are passed will result in this error message. The transaction you are attempting to REFUND has already been fully refunded. Then select Troubleshoot > Advanced options > Startup settings one by one. The Tranaction is not in a DEFERRED state. cannot be before , please check. The Card Range requires 3D-Authentication, its not supported by the vendor. You will need to check your code to ensure that your server does not send more than 100 characters within this field. Until I get a response, is there anything else that I could be looking out for? File: includes/commerce_sagepay_server.inc Func: commerce_sagepay_server_redirect_form () Full list: Your system should be storing this information and be retrieving it from your database when performing the above actions. You will need to check your code to verify the SecurityKey from the original transaction to which you are attempting to send your REFUND, REPEAT or AUTHORISE request to. You will need to check your code and ensure that your server/shopping cart is generating a unique VendorTxCode for each new transaction. The Card Range not supported by the system. The following are the supported graphics cards: Intel Iris Plus Graphics Intel UHD Graphics Intel Iris Xe Graphics The NotificationURL field must contain a Fully Qualified Domain Name pointing to the externally visible page on your site. Your code should send only the first 100 characters if your description is longer than this. You will need to check your code to ensure you are retrieving the correct VendorTxCode from your database and sending it through in the RelatedVendorTxCode field. Also here is some document on how to fix the problem you are having right now. Alternatively, if you had entered the start date incorrectly please re-enter the correct start date and start again. The currency field can only accept the ISO - 4217 codes. VOID operation is not supported for PAYPAL transaction. Please redirect your customer to the ACSURL, passing the MD. The CV2 value can be found of the back of the signature strip for most card types and will consist of three digits whereas an American Express card type will consist of four digits and this will be situated on the front of the card. You will receive this system message if you are passing an amount that is outside of the supported range. Only C class subnet masks are allowed for blocking. If you have received this system message, it is likely that you are incorrectly supplied the Expiry date. today at 15:00 I tried to log in and I got the "white box error" "Your 3D accelerator card is not supported by World of Warcraft. You will need to check the content of the VendorEMail field to ensure that the e-mail address is valid. This error normally occurs when an action is not acceptable if the Sage Pay system attempts to do something to a transaction. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. Incorrect Fixed value entered. The VendorEMail field can only ever contain a maximum of up to 255 characters and if you pass more than this within this field, you will receive this system message. The VendorTxCode has been used before for another transaction. You must ensure that you are sending no more than 50 characters within your transaction registration POST and if the cardholder's name is longer than this you will need to send the first 50 characters only. The request was unsuccessful because the server can not support the functionality needed to fulfill the request. This could be caused by several reasons such as authorisation communication and high volumes of transactions being authorised. It should contain the type of transaction you wish to perform including values such as PAYMENT, DEFERRED, AUTHENTICATE etc as outlined within the Protocol and Integration guidelines. Tell us the name of the card under that. The Authorisation process failed, due to an internal server error. For more information please refer to the protocol guides. You will need to ensure that your crypt string contains a Fully Qualified Domain name and page which will allow us to return the customer back to a visible Success Page on your site once the transaction has been successful. On the General tab of the System configuration window, click the Normal Startup option, and then click OK . This vendor's rules require a successful 3D-Authentication. Some cards have restrictions on cross-border usage. The difference between the and value must be no greater than 50. The Card registration has been successful in exchange for a token. The ReleaseAmount larger the original amount. You will need to check you code and correct one or the other field to fix this problem. The following language code(s) are either not valid or not supported: . The TxType field determines how the transaction will be processed by the Sage Pay system. To know more about the cookies used in this website refer to our Cookie Policy. Any values provided which is not numeric will generate this system message. The server has refused to fulfill the request. You will receive this error if you send an AccountType that your Sage Pay account does not support. The Related transaction is not a DEFFERED payment. The card scheme requires you to pass the 3D-Authentication process in order to proceed with your payment. If the related transaction you are trying to authorise is NOT an AUTHENTICATE transaction, you will receive this system message. The Amount field value can only contain numbers with no separator characters and this should be formatted to the correct number of decimal places for the specified currency. These are 3 letter codes that will notify Sage Pay of the currency for the transaction. a: Right click on the Medal of Honor exe file. If you are RELEASE a transaction after it has been ABORTed, you will receive this system message. vegan) just to try it, does this inconvenience the caterers and staff? This value would have been sent back to you in the status response of the original transaction from Sage Pay. Please also check your entry before retrying ensuring that the month is entered before the year and that it is entered exactly as it is presented on the card with no separator characters (such as spaces or hyphens). It would only be generated if you have integrated using the Direct method as this field indicates the type of card (Visa, Mastercard etc.) The authorisation response was taking longer than expected and has therefore timed-out as a security measure. The PayPal billing agreement was not accepted or failed. The following currency code(s) are either not valid or not supported:. The Vendor Rule Bases disallow this card range. If you receive this system message, it means you have successfully registered a transactions using the Direct integration method. This is an important field as it allows us to identify and process the transaction through your account. If you do, then the payment page will display the relevant text to provide the shopper with the option to allow GiftAid to be applied. You will only be able to perform three attempts in order to gain a successful authorisation. This will always be 16 characters or less, and only contain letters and numbers with no spaces or unusual characters. A required parameter is missing. If you had entered the start date incorrectly please enter the correct date and try again. Fraud screen detail does not exist for this transaction. The card type field contain a value which specifies the card that is being sent to us. Cannot retrieve contributors at this time. The card number that you have entered cannot be validated and/or identified by the Sage Pay systems. No further refunds can now be performed against the original transaction. Why is there a voltage on my HDMI and coaxial cables? The TxType field (also called PaymentType in very old protocols) should contain the type of transaction you wish to perform. Please provide different value. If you do not provide this value, you will receive this system message. A transaction is unable to be registered without this information. You will need to check your code to ensure that you are retrieving the correct value from your database before passing this through in the correct field. So far the gatway has been working as expected with failed payments, showing a failed payment message on the checkout page as either the card was declined or the card range was not accepted. You will need to check your code to ensure that you are providing a valid month and year format with no spaces or separator characters, eg 0710 and not as 07/10 should be sent for an expiry date of July 2010. - the incident has nothing to do with me; can I use this this way? and cannot be the same. You will need to ensure that you have entered the full card number correctly and only those numbers that appear on the front of the card and try again. You can only return reports at monthly intervals. Difficulties with estimation of epsilon-delta limit proof, Replacing broken pins/legs on a DIP IC package. A graphics or video driver is the software that enables communication between the graphics card and the operating system, games, and applications. 4021 : The Card Range not supported by the system. You cannot set the administrator password using vspaccess. The Currency is not supported on this account. If you are received this system message when using the My Sage Pay admin area, we would recommend you view the system monitor page to ensure there are no issue or alternatively, contact our customer services team. The solution is just steps away! The Billing Address contains invalid characters. More than 50,000 rows returned. HTTP Version Not Supported : The server does not support or is not allowing the HTTP protocol version specified in the request. The Delivery City contains invalid characters. All cards issued are part of a range - this is defined by the first 9 digits of the card number. If you have AVS checking turned on within your Sage Pay account, or have provided a BillingPostCode, you must also provide a BillingAddress field. An example would be Japanese Yen (JPY). There are a few different reasons that you might get this response when a payment fails: Some debit cards require a PIN to be entered. You will need to check that you are sending the correct SecurityKey of the original transaction in this field. The request was unsuccessful due to an unexpected condition encountered by the server. e: A black screen should appear. Delete the problematic software, then redownload it from Nintendo eShop. This only occurs if there are problems with your POSTing component. An Authenticated transaction which is unable to be 3D authenticated will be registered and stored by us. Any current video adapter will meet this spec. You will need to check your card, and if it has expired, you will need to destroy the card and use a different card type for the transaction. This system message will appear when the REFUND you are attempting, which in combination with all other REFUNDs againsts the original transaction, would exceed the value of that transaction so the REFUND cannot be permitted. Returned when a transaction is declined or rejected. Cannot authorise this card. To check the you are sending the correct card type, please see the following FAQ: www.sagepay.com/help/faq/how_can_i_test_the_different_card_types. Please try a different card. Please check to ensure that a Vendor name is being provided with each transaction as this is a required field. The start date you have supplied is after the end date. You will also need to check the content of this field to ensure that it is valid. Information received from an Invalid IP address. The Billing City contains invalid characters. If we receive a POST from any other server, you will see this error message. You will need to check your code to ensure that the CV2 value provided consists of either three or four digits only depending on the card type selected. The original transaction was carried out by a different Vendor. You must also ensure that there are no spaces within this card number. Your transaction has been Registered successfully and will need to be authorised to be sent for settlement. Values such as PAYMENT, DEFERRED, REFUND etc. When attempting to post a transaction registration using the Form integration method you will need to have had an encryption password generated by Sage Pay. Any value longer than this will generate this system message. You have not provided us with the correct value within the VPSTxId field. Either provide the user with access to the chosen or select another which the user has access to. bloomfield, nj water meter replacement. The client failed to send a request in the time allowed by the server. The RelatedVendorTxCode value is too long. In this case, please . Provided token id does not exist in the system. You are receiving this system message because your transaction does not include the TxType field when being posted to Sage Pay. A transaction is unable to be registered without this information. You will need to check to see that the original transaction you are attempting to RELEASE or ABORT is a DEFERRED transaction. All VendorTxCodes should be unique. You will need to check your code to ensure that you are retrieving the correct value from your database before passing this through in the RelatedVendorTxCode field. The primary admin user cannot be deleted. This should be one of the following: Barclays Merchant Services, NatWest Streamline, Lloyds TSB Cardnet, HSBC, American Express, Diners Club, Bank Of Scotland, JCB, Bank Of Ireland, Omnipay, Alliance and Leicester, PayPal, Allied Irish Bank or ChasePaymentTech. It should contain no more than 40 characters consisting of letters and numbers only with no spaces or special characters. A valid