Administrative fees of 50c a month apply for monthly payments, $6 for the year. Please refer to the Service limitations section above. Lockouts and flat tyres/batteries Any licensed driver using your nominated vehicle can get help. <>>> If your vehicle is a total loss 27 Recovery actions 27 - Recovery action by us 27 . Please refer to Towing Entitlements for Eligible Caravans and Trailers. This Entitlement is for one tow per Breakdown at no charge. A licenced person (including a member) who is travelling in the Eligible Vehicle and who requests Services following a Breakdown. The number of times you can call out RACV for roadside assistance each subscription year. x. Coupons. RACQ will also arrange and pay for accommodation until the next air, rail or coach service arrives, up to $330. Proof of this may be required at the time of claiming entitlements. Perfect for anyone travelling in-and-out of town, get up to 60km of metro and regional towing, plus taxi, accommodation and car hire benefits. . Roadside assistance if you cant ride your bike because of a puncture, mechanical problem or even exhaustion. Including the basics, our Roadside Care package provides assistance for anyone driving your nominated vehicle. Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. If you have Roadside Care, youll only be towed to the nearest attending Service Centre. The Drivers principal place of residence in Australia. The value of Entitlements provided to you under any option or combination thereof will not exceed the maximum total within any one subscription year. Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. and book using our Smart App. Lockouts and flat tyres/batteries If we cant, well have it towed within your Entitlements. The Service allowances and limits applicable to your Roadside Assistance product as set out in this brochure, including Travel Entitlements. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. This entitlement will not apply to Insurable Events. endobj RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 82 KB) Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. Size, weight limitations apply. Qualified mechanics on call, no matter how many times things dont go to plan. Jan 12, 2016. When you take out a subscription, youll have access to roadside care 24 hours after your purchase. No I was not in the middle of nowhere, it was Gillespie st, St Albans. ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. | 7 SEATS | LEATHER | SUNROOF | Ask about our Warranties available with 12 MONTH RACV ROADSIDE ASSISTANCE This 7 Seat Captiva has been well loved and backed up with good service history. Our entry-level package, perfect for city drivers who like to stay local. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. All entitlements will be subject to local availability. The kilometre limit is different for each plan: Youll be towed in your chosen direction, up to your plans kilometre limit, or to the nearest attending RACV Service Centre. Usually, well have someone out to help you within an hour of your call. For policies with a start date from 19 May 2019 to 2 August 2022 or with a renewal effective date from 30 June 2019 to 4 September 2022. Call us on 13 RACV to change your vehicle. These general terms and conditions of use apply to the https://www.careers.total.com website and its candidate portal. Find the most up-to-date RACV Promo Codes and offers that will help you get discounts and save on the online order. By purchasing a roadside assistance product, you are bound by the terms and conditions below that apply to the relevant product and are subject to change without notice. I am covered by RACV Total Care, which is supposed to cover breakdowns of "Any vehicle you are driving" to be towed to either an agreed location within a set distance, or to the nearest RACV service center for repair. Where a vehicle requires a jack with a lifting capacity of greater than 1.6 tonnes, you will need to provide a heavy duty jack. I have 4 x cars and it says I nominate a vehicle for the total care package, and also get the benefit in any car I'm driving. Upon becoming a member of RACQ, the member agrees to be bound by the RACQ Membership Terms and Conditions, Constitution, and any relevant product terms and conditions published by RACQ or one of its third party providers may change from time to time. We take into consideration where youve stopped in either a metro or regional area, and your distance from home. IE: If you run out of fuel, they will bring fuel to your car, YES, but (Limit 5 litres and only in Victoria) RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB) Perfect for anyone travelling in-and-out of town, get up to 60km of metro and regional towing, plus taxi, accommodation and car hire benefits. The transportation of your Eligible Vehicle to another location using a conventional car carrier. RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 98 KB) Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. RACV Total Care also provides you with a number of Personal Benefits, as follows: - The Total Care benefits RACV will provide up to described above cover you, not only when you are driving the Vehicle nominated on your subscription, but also any other Eligible Vehicle. For policies with a start date from15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. Essential cover for those who drive short distances in the metro area. More than 1.6 million vehicles rely on RACV Emergency Roadside Assistance The vehicle must be in good condition and meet the registration requirements of your state and territory. Out of charge For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). Excellent employee benefits and onsite parking. Or, if you tow a caravan or trailer more locally but still take trips out of town, we recommend Extra Care. Where RACQ is unable to provide an Entitlement to you, you may apply to RACQ for consideration of an ex gratia payment. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 66 KB) Replace one ignition key for the Eligible Vehicle; or. Where the cost of Recovery exceeds the overall maximum annual entitlement, you must pay the excess. RACV Motor Insurance Aussie Assist Benefits Guide - May 2019 (PDF, 316 KB) (a) Suffers a Breakdown 100km or more from the Driver's Home; and (b) RACQ estimates the repairs will take more than 24 hours for Ultra Care and RACQ Ultimate or 48 hours for Plus Care. Our qualified battery technicians are available seven days a week to get you back on the road quickly and conveniently. Your reference number is, Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB), Five road rules youre probably getting wrong, assistance for you in any vehicle youre driving, assistance for anyone driving your nominated vehicle, 100km metro and regional towing, per incident, three taxi trips up to $100 each, per breakdown. Any additional costs above the annual specialist towing Entitlement amount will be at your expense. Choose from three levels of roadside assistance with monthly or annual payment options. Basic roadside assistance including 20km of metro towing. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 185 KB) Refer to Specialist Towing; (k) Your vehicle contains animals or livestock; (l) Your vehicle has suffered water ingestion including, but not limited to, traversing through flood waters or any other water crossing; (m) There is an unserviceable/damaged steering lock. Our mid-range package, giving you the basics with extras included. Size and weight limits apply to the types of vehicles, caravans and trailers we can service. (b)Accommodation up to $1,200 per incident and rental vehicle for up to 6 days, up to $110 per day. If the Eligible Vehicle cannot be made mobile on the roadside we can arrange for towing in accordance with your Entitlements. The suite of products offered by RACQ, including Roadside, Roadside Extra, Plus Care, Ultra Care and RACQ Ultimate which provide various levels of Entitlements. In five quick questions youll have your match. Eligible products for Memberships currently are Roadside Assistance (excluding Fleet Fee for Service), Insurance products (excluding CTP Insurance and Travel Insurance), Lifestyle and RACQ Bank products (excluding Cash PassportTM Platinum Mastercard). Roadside assistance if you cant ride your bike because of a puncture, mechanical problem or even exhaustion. You're also covered in any other eligible vehicle you drive. Technician arrives to get. Car breakdowns are not only inconvenient, but they can also put your life in danger. RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 79 KB) Find out more. RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB) Quality service at no extra cost 20% off Chargefox fast charging We've helped with over 800,000 jobs in 2021 alone. Terms & Conditions T&Cs When booking/purchasing with ClubConnect, you are agreeing to abide by the following terms and conditions: Voucher Validity Vouchers are valid for a period of 12 months from the date of issue, this excludes attractions that have been booked for a specified date or where a 'valid to' date is specified. A document sent to you after you purchase your insurance policy. Thank you for submitting the form. A location along the most direct route from a Breakdown site to the Attending RACQ Service Providers Premises. <>/Filter/FlateDecode/ID[<116D2E55D21DB2110A0002F7D0EABCFF>]/Index[84 26]/Info 83 0 R/Length 97/Prev 353130/Root 85 0 R/Size 110/Type/XRef/W[1 3 1]>>stream It outlines details of your cover, such as the policy number, when it takes effect, when it expires, limits and the price of your premium. If the Caravan or Trailer being towed by the Eligible Vehicle experiences a minor mechanical or electrical Breakdown, an RACQ patrol will attend within your Entitlements. Regardless of your level of cover, you are entitled to receive the applicable Entitlements set out in the terms and conditions. 5-Day Gastronomic Self-Drive Through Central Italy Member price from $2,375 . AAMI and GIO). $2375 DEAL. Members with Ultra Care and RACQ Ultimate are entitled to Personal Roadside Assistance and can access Entitlements following a Breakdown in any Eligible Vehicle provided you are with the Eligible Vehicle when it broke down and remained when Entitlements are provided. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. DEAL . For policies with a start date from 24 August 2018 - 12 October 2020 or with a renewal effective date from 1 October 2018 - 27 October 2020. Call 13 11 11 and let us know your name, where youre located and whats gone wrong. Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. %PDF-1.5 % RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 1,233 KB) If you're a Victorian resident looking for a comprehensive level of cover that will allow you to pay your premiums on a month-to-month basis without the burden of any additional costs, then RACV Complete Care Car Insurance might be the perfect fit for you. RACQ does not cover motor vehicles or motorcycles that are: (a) Taxis, limousines and other private rental hire vehicles; (c) Vehicles being operated solely for commercial use unless covered by a Business Roadside or Business Plus Care product; (d) Trucks, buses and other heavy vehicles that exceed the size limitations; (e) Vehicles offered for sale by licensed motor vehicle dealer; (f) Unregistered vehicles or vehicles on a day or temporary registration permit; (g) Registered and unregistered tractors and farm equipment; (h) Vehicles involved in or being tested for any form of racing or motor sports; (i) Other vehicles as determined from time to time, details available from RACQ. The full ERA terms and conditions can always be found at racv.com.au and members can obtain a copy of the most recent terms and conditions at any RACV retail shop. Explore inclusions across each level of RACV Emergency Roadside Assistance. Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits - Total Care offers the highest towing range of up to 200km in any direction. Where a sea crossing or vehicle storage is required you must pay the costs of the crossing or storage costs. Replace one door entry key, or gain access to a Caravan or Trailer. RACV Total Care is our most comprehensive emergency roadside assistance package. Any towing above this Entitlement will incur an additional cost. Service is fast and reliable, day or night, Australia wide. With Extra Care and Roadside Care, service is only for your nominated vehicle. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - May 2019 (PDF, 71 KB) For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. Where you have locked your keys in your Eligible Vehicle, RACQ will provide attendance to unlock your Eligible Vehicle. State-based motoring clubs sell it outright (e.g. Well tow you to the nearest accessible charging station or your preferred destination within your towing benefits. Call 13 11 11 230039 receives commission for each policy sold or renewed. Attendance at your request where the Eligible Vehicle has suffered a Breakdown, or any one or more of the other Services outlined in this document. Prices valid as of 1 February 2023 and are subject to change. It includes accommodation, rental vehicles, alternative transport, and taxi benefits. If youre an existing RACV Member, you could get a discount on your subscription, based on your years of membership. A TMD helps you understand the types of people (called the class of customers) our insurance policies are designed for, considering their needs, objectives, and financial situations. Car revs high during the change and the engine starts making a clunking noise but seems to be running okay. Explains what insurance products are available and who provides them, the financial services we offer, how were paid and how we handle complaints so you can decide whether or not to choose RACV Insurance. Deals. Monetary limits apply to individual breakdown benefits. The Travel Entitlement chosen will be provided up until the End of the Incident. A two-minute phone call can have one of our Roadside Assistance or Battery Replacement specialist on their way to help you All of our breakdown assistance providers carry a range of car and truck batteries in the event you have a flat battery. The Eligible Vehicle cannot or will not be repaired. Extra Care has extended towing options that suit those who travel into rural and regional areas. Doesn't sound good but the motor is . Yes, all levels of RACV Emergency Roadside Assistance include towing. Based on our current members, we suggest: RACV Roadside Care if youre more of a city driver and rarely travel to regional or rural areas Where Specialist Equipment or excess distance is required, you will be required to pay the additional cost. enable JavaScript in your browser. Thank you for submitting the form. Where your Eligible Vehicle wont go or stops due to mechanical or electrical problems, well try to get it mobile again for you. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. Vehicle size and weight restrictions apply. Taxi services will be subject to the availability of taxis in the relevant area. endobj A waiting period of 24 hours applies to all Entitlements from the start date of all Roadside and Roadside Extra products. ^ RACV Years of Membership: at 5 years Bronze cardholders receive a 5% discount, at 10 years Silver cardholders receive a 10% discount, at 25 years Gold cardholders receive a 15% discount and at 51 years Gold 50 cardholders receive a 20% discount. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. Any Caravan or Trailer that is covered for RACQ Roadside Assistance. Get up to 20km of metro towing and 5 litres of fuel if youre stranded with an empty tank. For policies with a start date from 16 August 2022 - 21 February 2023 or with a renewal effective date from 19 September 2022 - 27 March 2023. For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. With flexible options including annual and monthly payments. Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. Your reference number is, Premium, Excess and Discounts (PED) Guides, RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 276 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 441 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 315 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 307 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 231 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 322 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 473 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 376 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 565 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 272 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 411 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 788 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 491 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 329 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 7,889 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 483 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 100 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 77 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 185 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 80 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 214 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 98 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - July 2020 (PDF, 45 KB), RACV Motor Insurance Aussie Assist Benefits Guide - May 2019 (PDF, 316 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 65 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 115 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 98 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 1,233 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - May 2019 (PDF, 85 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 62 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 82 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - May 2019 (PDF, 71 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 65 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 60 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 66 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 79 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 883 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB).

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