When I brought it in, they said it would be $450 to repair. I am beyond delighted!! KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. border-bottom: 4px solid #515666 !important; Top of the Page, When will my credit card be charged for my in-store pick up? It looked like they played soccer with the ring. Text (855) 221 - 6255. Great Staff and very pleasent and helpful. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. Kay Jewelers was founded in August 14, 1910. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. Shop the latest and enjoy express delivery and free returns today. I went to pick up and the associate could not find my ring- what a mess? Also apply for our NEW Concierge position for the holiday season. you can get $200 off some orders from KAY Jewelers. Top of the Page, What is your policy regarding the gold supply chain? To my surprise she worked it out so that I got a beautiful NEW RING. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. Hamilton, HM 11 Bermuda. A company you know and trust. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . They are really refusing to give me My money back. Sorry I didn't listen to my friends. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. At Kay.com, they strive to provide the best customer service possible. I never heard back. Claim it and get a lot of features. Feel free to ask any questions! I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { ConsumerAffairs is not a government agency. Lease Purchase ProgramLearn MoreApply Now This will surely increase the credibility of your complaint. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Have you taken the Kay Jewelers customer satisfaction survey yet? Don't hesitate to place an order now. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. I contacted customer service and they do not have the ability to push the transaction out or expedite. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. Cancelled order and full refund because it was within a half hour of purchase. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. Thank you to the entire staff of the store for exemplary customer service. Connie called me and said she was working something out. I mostly enjoyed the shopping experience from here. when you purchase a product that is clicked through one of the outbound ForLocations, The World's Best For Customer Service Info. A special ordered item is created upon request. Don't worry, the conditions for using this coupon are very broad. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. Do all rings come in the same size or are there different sizes available? They will only take your money and never fix your jewelry properly. We encountered an issue signing you up. .owl-carousel .owl-controls .owl-pagination .owl-page span { If youd rather exchange your purchase for something new, great! I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Click Here to learn how to determine your ring size. Was told it would be expedited and will be issued within 7 days. BSI will NEVER shop at Kays ever again and will post as many complaints as possible because this is a complete sham that could have been taken care of with a rew key strokes by the customer service rep. Desired outcome: She lives out of state so I ordered online in her name and shipped it to her. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. You will be required to sign for your merchandise when you arrive to pick it up. 8:30am - 10:00pm; Tue. Top of the Page, Do all rings come in the same size or are there different sizes available? He gave me 1000% great customer service!!! Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The diamond in my ring fell out on May 7. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Your Jewelry Consultant is ready to talk! I have no clue why there are so many negative reviews. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. I worked for 3 years in college. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. The Vice President, Bethany Spain will make up false information not to give a refund. Whenever I purchase jewelry I always go to Kay Jewelers. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. It's time to enjoy your shopping with such a big sale. I turned my ring into the kays store on March 9. Visit Kay to find your dream ring today. I would have remembered that. She was constantly in communication with me and always delivered what she promised. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . It looks like your microphone is disabled. In addition, all necessary repairs must be completed by our representatives. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). KAY Outlet offers engraving on select merchandise. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . I wish they could be bottled and distributed for anyone doing their job everywhere. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. We were not told that it was a promotion but a sale. Well since I put it in my aunt's name UPS couldn't give me the package. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. Excellent service. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. 5 Ways To Personalize Your Anniversary Gift. No, there are no shipping charges applied to orders shipped to a store. color: #515666; Buy now! Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. Enjoy reading our tips and recommendations. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. .js-responsive-image { I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. A worker name Susan immediately was pressuring my boyfriend to buy right away. Use this comments board to leave complaints and reviews about Kay Jewelers. I ordered a necklace for my aunt for Christmas. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. } December 2021 my husband purchase 3 tennis bracelets for Christmas. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. The ring came in perfect condition, no scratches or anything. I came by with my boyfriend to just look around. A diamond's value is determined by its carat weight, color, cut and clarity. <3 my kay.com :), Great service and products. We value your privacy. Can I have someone other than me pick up my order? We received a bill charging us all of the incurred interest. Credit & Financing. I am currently experiencing the same issue! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. a:hover { I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. Get buying tips about Jewelry Stores delivered to your inbox. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. They have been horrible to deal with for a refund. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. (Trade-ins are not accepted at kay.com. You can find contact details for Kay Jewelers above. Affiliate disclosure: Hotdeals.com uses affiliate programs for Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. As an Amazon Associate, we may earn commissions from qualifying November.25.22 5:20pm. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. You will be notified via email that we have received your returned order and that your method of payment has been credited. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. I will pay a private jeweler to fix the earrings. That's a great deal. They sell no bands in store. I don't believe that we should be charged. KAY Jewelers offers engraving on select merchandise. I ordered two pairs of earrings online. I have over 8 years of experience working in retail and customer service. Global Technical Recruiter. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. color: #515666; You can easily find current promotions and discounts on the homepage for you to use. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations.