Honestly, this is one of those lessons I have had to learn the hard way. The carrier will then go and pick up the damaged item and do its own investigation of the damage. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Required fields are marked *. Tip Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. This is a good option for low-value items. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. In such cases, the responsibility for the costs of the return is according to the sellers policy. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. I sent him a message apologizing and requesting more information and photographs of the damage. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. How you request the return depends on how you bought them. See our Partial refund guidelines for more details. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. What does the eBay Money Back Guarantee cover? It may only be used to recoup losses when an item is returned used or damaged. So having a returns policy can give you a competitive advantage. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. What if the seller doesn't offer returns? Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. Listen to this weeks podcast to hear sourcing methods from a seller! If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . Its to protect myself from the buyer! Read the complete details about the eBay Money Back Guarantee. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Purchase shipping insurance for your items Its well worth the money! How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Depending on your return policy, this may or may not include the original shipping cost. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. In the rare instance, this can happen. Do not give a refund without getting the item back! I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. You might be asking, "Do private sellers have to accept returns?" The answer is No. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. If you want the items back before refunding, I'd accept the return and send them a shipping label. What Do You Do? See our page on. Another sale previously had the buyer claim an item was defective when I know it was not. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. 11:35 AM. Read our most popular questions and answers about handling return requests from your buyers. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. To the OP- the great thing is, you are selling items without much competition, apples to apples. Covers your purchase price plus original shipping on virtually all items. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Ebay sides with buyers in not as described claims. The eBay Money Back Guarantee is not a product warranty. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Good luck and sorry you encountered this circumstance. Shipping has definitely been delayed with everything going on. (2) One does not activate this seller protection by calling customer service. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. Make sure you know what you can ship and what you cant to avoid delays and fines. The eBay Money Back Guarantee is not a product warranty. We've outlined your response optionsbelow. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Do I need to pay extra for the eBay Money Back Guarantee? Its always good to see where eBay stands with the case before you contact the buyer back. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Still, it wouldn't really matter what you put in the description. This makes no sense and should be illegal. You can also start a return request from your Purchases in My eBay. Ebay sides with buyers in not as described claims. Youll hear from us within 48 hours. You can choose whether to accept returns if a buyer changes their mind about a purchase. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Copyright 1995-2023 eBay Inc. All Rights Reserved. This is something I have saved as a document and I just copy and paste it into all of my listings. Whether you need to accept the return depends on their reason for opening the return. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. In some cases, we may automatically accept a return request on your behalf. After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. There are several ways you can send an item back to the seller. 01-08-2020 So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! The dispute is Not As Described. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. This is obviously not how I shipped it out and was damaged in shipping. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases.

Who Did Brandon Cheat On Christina With, Methven Funeral Home Obituaries, Sunrise Radio Birmingham Frequency, Manhattan Mercury Obituaries Today, Articles I