Customers with hearing and speech impairments can use Relay UK Service to contact us. If in doubt, call the Bankline helpdesk. Log in to NatWest Online Banking ... You can use your customer number or your card number. You can find it here. Find out how to contact my service team. Lines are open Monday to Friday, 8am to 6pm. You can find the latest guidance and support for your business on our dedicated coronavirus support hub. Cora, our digital assistant, will answer your question or connect you to an adviser. Choose from one of the following: Applying for Online BankingUsing an Activation CodeYour Customer NumberRe-setting your PIN and Password Or get in touch 24/7 via the 'Chat now' button. Bankline Mobile is a secure mobile app from NatWest that complements our Bankline service, letting you make payments on the go and stay on top of your finances. NatWest Online Banking is easy, secure and lets you do all the things you need to do to manage your money online. You can then choose from 'Domestic Direct Debit Claims' or 'EUR Direct Debit Claims', this opens a list of accounts. Your Bankline administrator is the person in your business who sets up and looks after other Bankline users. +44 1268 502 128 (outside the UK) 18001 0345 300 4108 Relay UK. Support Centre | NatWest Business Send a separate fax per request. See how we can help. Find out if Bankline can help your business. 8am to 6pm, Monday to Friday. This is the person who looks after Bankline in your organisation. It's now even more important that we have up to date contact details for users, so that we can contact them if we need to. So for example if your date of birth is 9th March 1967 then your customer number would start 090367 followed by up to 4 numbers. 1 Hardman Boulevard. Overseas: +44 126 850 8020. Contact the NatWest Home Insurance team on: 0345 246 0449 Lines are open Mon–Fri 8am-8pm, Sat 9am–5pm, bank holidays 9am-5pm (excluding Christmas … Here are the numbers you need: Current accounts (Lines are open 24/7) UK: 0333 202 3330. WARNING – If you receive a phone call from someone claiming to be the bank and you think it's fraudulent, don't dial the Security Helpline using the same telephone that received the suspicious call. If you're thinking about applying for Bankline you can find out more on this page. Our webchat team can help with your Bankline queries. For mobile payments, you must be aged 16 or over and there is a maximum of 5 payments totaling £1,000 per day for paying someone new. The quickest way to get in touch with us is via webchat. Bankline is available to NatWest business current account customers. NatWest Business Contact Us page will provide you with all the numbers you require to get in touch with us here at NatWest. If you've forgotten your Customer ID, please contact your Bankline administrator. Fees may apply. Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. Are you looking for Online Banking? In these details, you will be able to find Natwest’s phone number, Natwest’s address, Natwest’s email as well as Facebook, Twitter and other social networks that Natwest may be subscribed to. Bankline is our enhanced digital banking service. This is your date of birth (DDMMYY) followed by your unique identification number. Is this the right number for me? For help with more complex Bankline queries, you can contact the Bankline … Calls may be recorded. Just click the 'Chat now' button that appears on your Bankline pages or click below to start a chat: Cora, our digital assistant, will answer your question or connect you to an adviser. Business customers. What are the standard Bankline fees and payment charges? 0345 300 4108 +44 1268 502128 (outside the UK) Lines open 8am to 6pm, Monday to Friday. Jersey: 01534 282850 From abroad: +44 1534 282850 Guernsey: 01481 703860 From abroad: +44 1481 703860 Isle of Man: 01624 637190 From abroad: +44 1624 637190 Gibraltar: 200 77737 From abroad: 00350 200 77737 Lines are open Monday to Friday 9am - 5pm except public holidays. Not a Bankline customer? If you've got a 10-digit 'Customer Number' that's made up of your date of birth and four more digits, you need Online Banking, rather than Bankline. Why can't I see 'Payments' or 'Administration' on Bankline? Timings based on NatWest data from 2019. This will open the 'Make payments' screen. Where users are working from home, please make sure their mobile number is up to date in the 'User details' section on Bankline. If you're unsure who this is, please contact your relationship team, and they'll point you in the right direction. Commercial companies will typically have: Over ten employees; A relationship manager; Turnover of over £2m per year; A Bankline profile . Call the Bankline helpdesk on: 0345 300 4108. Manchester. Available on selected iOS and Android devices. They can help if you 're locked out of Bankline, need a new Smartcard or card reader. Only individuals who have authorised access to NatWest Bankline should proceed beyond this point. Just click the 'Chat now' button that appears on your Bankline pages or click below to start a chat: Chat now. Making it as easy as possible for you to get in touch with us. There are multiple methods to contact Natwest. Looking for support with Business Banking account queries or other services? Calls may be recorded. Copyright © National Westminster Bank plc 2021, Lending options if your business has been affected by Coronavirus, Switching to a Natwest Business bank account, Coronavirus Large Business Interruption Loan, Repayment holiday on existing business loans, Understanding your Coronavirus Business Interruption Loan, Bonds, guarantees and standby letters of credit, Get your business off the ground and moving, Coronavirus Bounce Back Loan Scheme (BBLS), Coronavirus Business Interruption Loan Scheme (CBILS). Select 'Direct Debits'. Visit the government scheme page for information about government-backed loans, including eligibility and how to apply. If you're a current Bankline customer and need support, the quickest way to get in touch is by starting a chat with us. Relay UK: 18001 0800 161 5157. Calls may be recorded. Cora our digital assistant will help with your query and connect you to the right team. Log onto the Confirmation.com website and select NatWest as the responding bank. If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries. Are you looking for Online Banking? M3 3AQ Fax: 0345 301 2512. Email faxination: +443453012512@fax.rbs.com. For more complex queries, you can call the Bankline helpdesk on: 0345 300 4108 For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. ... Migration from RBS Bankline to NatWest Updating users' contact numbers for home working and other security advice Contact us; Legal info; Lines are open Monday to Friday, 8am to 6pm. NatWest Group customer contacts. To find out more or to apply for Bankline, call our team on: 9am to 5pm, Monday to Friday. Due to the coronavirus outbreak more Bankline users are working from home. Lines are open Monday to Friday, 8am to 6pm. Here are the steps to follow: Go to Administration and then click 'Manage users'. The Bankline Helpdesk can’t support with general account queries, for that you’ll need to contact your service team. If you've got a 10-digit 'Customer Number' that's made up of your date of birth and four more digits, you need Online Banking, rather than Bankline. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108, If you're calling from outside the UK: +44 1268 502 128. Post: NatWest Bank Plc. Contact your usual customer service team. Updating users' contact numbers for home working and other security Get in touch with us and access a range of help and support materials. If you've received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 03457 888 444 (24 hours, 7 days a week) When calling from abroad please dial +44 3457 888 444 Help identifying your Bankline administrator. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. Overseas: +44 161 933 7239. Credit cards (24 hours a day) UK: 0800 161 5153. Introducing a new online service for clubs, charities and societies to manage their accounts online. advice. Everything you need to stay safe and secure online. If you've forgotten or don't know your User ID, please contact your Bankline administrator. If you've forgotten your Customer ID, please contact your Bankline administrator or check with another Bankline user in your business. To view or cancel a Direct Debit: Select 'Payments' from the left hand menu. They can also amend your Bankline roles and privileges. Need help? Be among the first to join our pilot programme. Attach the request as a PDF document. Firstly, Natwest has to include a set of contact details on its website and in the terms and conditions. Or get in touch 24/7 via the 'Chat now' button. The Bankline Helpdesk. You'll need the relevant administration privileges to change a telephone number on your Bankline profile. Cora our digital assistant will help with your question and connect you to the right team. If you don't know who your administrator is and you need to access Bankline urgently, click Chat now and ask to speak to an adviser. Select the User ID whose telephone number you want to update. Customer number. Text Relay UK: 18001 0345 300 4108. If you're calling from outside the UK: +44 1268 502 128. Call us on: 0345 6002230. You can contact them on 0345 300 8483 Lines are open 7am to 8pm Monday to Friday, including bank holidays. Daily payment limit of £20,000 applies to Telephone Banking and you must be aged 16 or over. If you're outside the UK, call: +44 0126 850 2401 . Bankline support during the coronavirus (Covid-19) outbreak. What email address should I send requests and queries to? The cost of your call will depend on: whether you are using a landline or mobile phonethe digits the number you are dialling starts withthe tariff being Jersey: 01534 282961 From abroad: +44 1534 282961 Guernsey: 01481 703845 From abroad: +44 1481 703845 Isle of Man: 01624 697741 From abroad: +44 1624 697741 Gibraltar: 200 14400 From abroad: 00350 200 14400 Lines are open Monday to Friday 9am - 5pm except public holidays. Our lines are open 24 hours a … Cora our digital assistant will help with your query and connect you to the right team. Calls may be recorded. Please remember that when you call, we’ll ask you some security questions to confirm your identity. Your customer number, given to you when you signed up for Online Banking, is your date of birth (ddmmyy) followed by your unique number which identifies you to the bank. Call: 0800 161 5157. If you're calling from outside the UK: +44 1268 502 128. Text Relay UK: 18001 0345 300 4108. 8am to 6pm, Monday to Friday. 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