When can I see my most recent bill in SmartHub? Belmont Light’s customer service staff will not accept credit cards in person or over the phone. In 2021, resolve to be more energy efficient. Please tear off this portion of your bill and return it with your check. When filling out a check, please use Blue or Black ink. If you have any problems when texting us, please call us Will my payment history from Invoice Cloud exist in SmartHub? Yes. You may also call Customer Service to request your account number. We also acknowledge all Aboriginal and Torres Strait Islander peoples living within the City of Belmont. Any change to move anyway from collecting payments with SmartHub would require a change to our billing software. Invoice Cloud was originally intended to be the payment processing company for the entire Town of Belmont. At no time should you endanger If you already signed up for SmartHub, you are a head of the game. PN 8688 Light Bulb, 12 VAC 55 Watt. This may change in the future. To unlink an account, go to the list of linked accounts. I frequently recommend Belmont for its price and functionality. Cash – is accepted at either the Belmont Light Customer service window at 40 Prince Street, or the Treasury customer service window in the Homer Building at 19 Moore Street. In order to keep Invoice Cloud, these services would have to switch to switch company. My SmartHub account is locked out, how do I unlock it? Eddie Q., Equipment Dealer. You may address me as Miss Belmont or simply Miss. Going forward, SmartHub will be the only portal customers will have to utilize for their Belmont Light needs. The colors represent a visual indication of your usage. You should pay any current balance before signing up for autopay, as the first deduction will take place in the following month. No, there is discount or credit offered for going paperless. SmartHub also has some additional features that we look forward to releasing in the future. Once logged in, go to the Billing & Payments tab. Check should not be written in red ink, pencil or crayon as they will be rejected from automated check processing machines used by banks. We only provide information in accordance with Massachusetts Public Record Laws on public records request. Write your account number on the memo field of the check. Are you leaving on vacations and won’t be around to make a payment when your funds become available in your bank account? messaging service is only monitored between the hours of 8-4 Belmont Light has switched our online payment processor from Invoice Cloud to SmartHub. Log In Please call Belmont Light’s customer service department 617-993-2800 so we can assist you. Autopay will draft payment for your final bill. Click here to make a one-time payment through SmartHub Pay Now. © 2019 Belmont Light | 40 Prince St., Belmont MA 02478 | 617-993-2800. Currently in SmartHub, Customer can log-in view their Bill, usage History, updated account preference, sign up for E-bills, set notification preferences and Report Issues. Light Bulb, 12 VAC 55 Watt (A-dec® #041.513.00) H-3 Bulb Type; 12 Volt AC / 55 watt; From here, you can print or save the bill. Yes, while signed into SmartHub go to the My Profile tab. When will I see my payment posted on my account in SmartHub? Can I keep making payments through Invoice Cloud, after the switch date? From here they would click a payment link which would bring them to a 3rd party for just payment information. This process is done manually in house. DO NOT try to access SmartHub through the Safari browser as it cannot support the login. To text an outage report please text your message to 1-617-993-6006 You can sign up with either a bank account or a credit card. Yes, the current limit is $1,000. Belmont Light has many ways to help: Start with a FREE remote home energy assessment or do a self assessment on your home through https://buff.ly/383d7Li Check out https://buff.ly/3jQTTeY to view our available rebates on ENERGY STAR home devices. There is also no grantee it wouldn’t just shift the issues we are experiencing today to a different part of the process. Once the switch is made, customers will not have access to the Invoice Cloud portal. Choose the account you would wish to unlink and click the unsubscribe button in the actions column to the right. Wait, there are two customer portals right now? Previous integration issues between our Billing software and Invoice Cloud will be a thing of the past. Belmont Light does the billing for the Water/Sewer department. Since SmartHub is fully integrated with our billing software the exchange of data will be smoother. Is it possible to schedule a mailing address update for a date in the future? Payment will post to customers’ accounts in real time, verse a 24-hour delay. This resulted in numerous issues for both customers and staff. You will be prompted to enter your account number, last name, and email address. Belmont Light Customer Service representatives cannot accept credit cards in person or over the phone. Monday—Friday. Choose the account you would wish to unlink and click the unsubscribe button in the actions column to the right. As a result, many features that are normally available in the Invoice Cloud platform did not work properly. (message and data rates may apply) with all the necessary information: All payment information will have to be added to SmartHub manually by customers. The Peak Rewards Program is now Connected Homes. PCI compliance help protects consumer’s card data. We just switched from Bill Trust to Invoice Cloud 3 years ago, is this going to be the new norm? The number is 833-890-7731. If you have more then one account linked in SmartHub, there is a dropdown in the upper right corner which allows you to select which account you would like to view bill for. Belmont is geographically separated from the Geelong central business district by the Barwon River.The suburb is primarily residential, with some light industry along Barwon Heads Road. Please note: if you want all your accounts paperless, you have to select this option for each account. Once you click on the view bill link, a new window will open with a copy of your bill. Remember to write as legibly as possible. Can I schedule a one-time payment in advance? Is there a discount or credit for going paperless? Change your password and choose Continue to access the SmartHub app. I am having technical issues with SmartHub, who should I contact? We were attempting to use both products to perform in a matter they were not created to support. You will need to fill out an application  and provide a copy of a voided check. Please call our customer service department at 617-993-2800, and we can assist you in unlocking your account. Yes. When updating a customer address through SmartHub, customers will be prompted to provide an “Effective Date”. Timing delays with bills posting to Invoice Cloud, and payments appearing on SmartHub will stop. The map above displays any work, outages, or other events currently happening in Belmont. This would require custom integration and be a much larger undertaking. Who should I contact if I have technical questions about SmartHub? Below is a breakdown of how each form of payment is accepted: Yes. Banks will only process a check for the value written here, not the numeric amount in the box. When Belmont Light converted billing systems in October of 2016, we launched two customer portals, SmartHub and Invoice Cloud. How can I view my bill if I go paperless? Customer have the ability to view their account information and usage history. I’ve just enrolled in Autopay, when will my first payment be deducted? You can also mail payments to the address on the remittance portion of you bill . Features like linking accounts will only have to be performed in once. Some smaller banks may not participate in this program. Stepless control of light intensity between 3,100 and 28,000 Lux; Composite Curing Safe Mode (at 4,300 Lux) 85x155mm light pattern at 650mm focal distance; Pole lengths include 100cm (standard) and 150cm (optional). SmartHub is Belmont Lights customer account portal. Enter your account information and choose Submit. Belmont LED dental lights produce cool, natural light with high color rendering performance, for correct tooth shade matching and for differentiation of soft tissue. This will remove this account from your registered account list. Click on a topic below to read more. Download the app from the Apple App Store or the Google Play Store by searching for “SmartHub” (not case sensitive but must be all one word). While fixing one issue, a new issue is created. When you receive the email, click the login link and use the temporary password. From here, you have the ability to view bills for each month. Belmont Light shared a post. Please call Belmont Light’s customer service department at 617-993-2800. E-Check/ACH – Customers also have the option of using their bank’s bill pay software and sending an electronic payment. On this screen you can add an account by clicking the add account button. Invoice Cloud is where customers can make online payments. This week is #PublicPowerWeek for Belmont Light and the over 2,000 community-owned electric utility companies across the country. Instead many residents are confused and rightfully frustrated with the current setup and process. Yes, we accept Discover, Mastercard and Visa. Click on the Bill History section. This will be a onetime process if you chose to save your payment information in SmartHub. What information do I need to register on SmartHub? Questions? No, you do not have to sign up for SmartHub. The City of Belmont acknowledges the Noongar Nation and specifically the Whadjuk people as the Traditional Custodians of this land and we pay our respects to Elders, past and present. Supporting one customer portal will help reduce confusion for both customers and staff. Autopay deducts your payment on the due date of you bill. Also, having one customer portal should help reduce confusion with where different activities are performed. How can I fix this? Credit Cards- Either online through SmartHub, or an IVR (Interactive Voice Response) to accept payments over the phone (833-890-7731). Your account number will be on your bill. Updates will also be posted to Belmont Light’s Facebook and Twitter pages as necessary. Your new account number is available at the top of your electric bill. To unlink an account, go to the list of linked accounts. Once we have a proper solution, we will contact you and attempt to correct the issue. Join Facebook to connect with Belmont Light and others you may know. SmartHub keeps a record of the past three years of your bill history. Green indicates average usage. Click here for Belmont Light’s Facebook page. Belmont Light Customer Service representatives cannot accept credit cards in person or over the phone. Belmont Light is proud to offer our customers a range of energy solutions to help you manage your home energy use in the way that best fits your lifestyle. On this screen you can add an account by clicking the add account button. I am a ‘lifestyle’ disciplinarian, however this site is dedicated to my professional activities. To link your account, go to the My profile tab. Customer can sign up for SmartHub after they have received a copy of their first bill. I’d prefer not to sign up for SmartHub, can I still sign up for Autopay? This information will include, service type, payment date, and amount. The detailed payment history that lived in Invoice Cloud will not be migrated to SmartHub. encouraging customers to send us imagery of any damages, infrastructure See more of Belmont Light on Facebook. Model Options: 301U LED post-mounted; 302C LED ceiling-mounted Thank you! Please note, customer service does not accept credit card in person or over the phone. Red indicates the highest usage for the range of days displayed, brown is the second highest, etc. I am not seeing all my accounts then I log on. We do not have an exact time of when the payment functionality will be turned on in SmartHub. The number is 833-890-7731. Customers can view a copy of their bills on SmartHub, even if you are not signed up for paperless billing. Enter your account information and choose Register. The map above displays any work, outages, or other events currently happening in Belmont. Utilizing this feature should prevent the issues we experienced due to custom integration. I am located near Northampton in the heart of the Northamptonshire countryside at my discreet studio. I am trying to register online, but I am running into technical issues and it’s not allowing me to register? REPORT A PROBLEM. With over 100 years of service to the Belmont community, we at Belmont Light know there is nothing more important than helping our customers. Some issues might be quick, and we can solve over the phone. Why did we have two portals in the first place? Yes, customers can sign up for paperless billing from our customer portal, SmartHub. Belmont Clesta Light Bulb 24V 60W Black Tip 24 Volt / 60 Watt Black Tip; Fits all Belmont Clesta Lights (Belmont 501074) Price: Login to view price. For customer who are not online savvy and would like to sign up for autopay, they can sign up for a direct debt program at Belmont Light. What is the recommended screen resolution for SmartHub on the web? You can link and unlink accounts at any time. It is best if customers try to add payment information Monday evening or Tuesday morning. When reporting an outage we are Additional information will be provided on how to use the payment feature in SmartHub. Detailed payment information like how the payment was made (which Bank Account or Credit Card) will not be available. 0 Followers, 17 Following, 0 Posts - See Instagram photos and videos from Belmont Lights (@belmontlights) PCI compliance is enforced by the PCI Standards Council, and all businesses that store, process or transmit credit card data electronically are required to follow the compliance guidelines. Are Belmont Light and SmartHub PCI compliant? Customers can pay by bank account or with a Credit Card with this service. When trouble shooting issues with customers over the phone, Customer Service Representatives will not have gone through the additional line of questioning to figure out which portal the customer is having trouble with. If you are experiencing technical issues with SmartHub, you can get in touch with our customer service staff. I’ve installed equipment in hundreds of offices. 617-993-2800 to report your outage. Do I have to sign up for SmartHub to pay a bill online? SmartHub is an area where customer can go online and see their account information, usage history, view bill images, and sign up for e-billing. yourself or others, take any unnecessary risks or infringe any laws and The functionality  will not be available to customers before start of business on Monday the 9th. With the peace of mind of our 5-year manufacturer’s warranty, you can rest assured that your Belmont equipment will allow you to work in confidence for years to come. Customers can access an electronic copy of their previous 3 years bill on SmartHub. Yes. The monthly payment for a recurring service that is automatically deducted from a checking account or charged to a credit card. More payment detail to come. Belmont’s products have long been recognized for their durability and longevity, all the while helping you practise dentistry efficiently. Unfortunately, we had issues with the integration between Invoice Cloud and our billing software. You will need to fill out an application and provide a copy of a voided check. This is a required field and will control when this address is changed in our billing software. Go to the My Profile tab. This is because the account(s) you are not seeing are not linked to your SmartHub profile. For more difficult issues, we made require your assistance in sending us screen shots of the problem which we can forward to 3rd party vendor to resolve. Will I be able to add my payment information to SmartHub at 12am on September 9th? This means that the funds will be electronically transferred to us on a next day basis. Does Belmont Light share any of my personal data with third parties? Belmont Light has been a part of the Belmont community for over 100 years. Click here for Belmont Light’s Twitter page. Companies that are not PCI complaint could be placing card holder’s data at greater risk of being compromised. © 2019 Belmont Light | 40 Prince St., Belmont MA 02478 | 617-993-2800. We recognize numerous customers are constantly dealing with issues while trying to make payments online. We also want to acknowledge making changes to our process can be inconvenience for our customers who are not having issues. What if I am already signed up for SmartHub? These additional questions tend to frustrate customers as they can come off as worthless, but a require to ensure we are all on the same page. Belmont is a southern suburb of Geelong, Victoria, Australia.The name means "beautiful hill". NOTE for iPad users: if you are accessing SmartHub with an iPad, you must download and use the app to access your account. If you wish to make payment though SmartHub, you will just have to log in, and add/setup payment information. Yes. We now have an online bank exchange with Mastercard. No. Those features require customers to be signed into SmartHub to utilize. SmartHub is fully integrated with our billing software. The idea was residents would have one place where they could go to make payments for any/all services related to the Town of Belmont. Why sign up for SmartHub if I am not making Online Payments? This may be a result from having the incorrect account # or name on account. Basic payment information that currently lives in SmartHub today will be available. This doesn’t mean you can’t pay with your banking software, just that they will cut a physical check and mail it.

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