Explore: 10 Minutes From Hamilton Square Station, Waterloo: Where to eat and drink in the North Liverpool hotspot, Anti-Slavery and Human Trafficking Statement, Modern Slavery and Human Trafficking Statement – July 2019, Click here for the latest COVID-19 Information. Merseyrail has amended its timetables following the second lockdown announcement. Birkenhead Bus Station Claughton Road Birkenhead CH41 6RT. Contact. MetroSmart online purchases - smart@merseytravel.gov.uk . Telephone. The network normally carries 110,000 passengers on weekdays and a total of 34 million passengers per year along its 75 miles of route with 68 stations. Our Customer Relations Team are happy to answer any comments or concerns you have about any aspect of your journey and aim to reply as soon as possible. General - ask@merseytravel.gov.uk. Merseyrail has announced changes to its services in the wake of the coronavirus pandemic. All the information about your pass is on this site. You will receive an email from us acknowledging that we have received your form shortly after you press submit. Rail House, Lord Nelson Street Liverpool Merseyside L1 1JF. Merseyrail has amended its timetables following the second lockdown announcement. Come and explore Britain by rail on our dedicated BritRail Pass site. Complaints … Merseyrail has announced changes to its services in the wake of the coronavirus pandemic. It's been a weekend of frustration for Merseyrail passengers due to a number of train services being disrupted for various reasons.. Opening hours The team are available from 06:00 – 23:30 Monday to Saturday & 10:00 - 18:00 Sunday, and are able to resolve most queries or issues very quickly. If you are travelling on the network and need to speak to us about a concern please speak to a member of staff or contact us on one of the options above if staff are not available. Merseyrail - Customer Services Email address comment@merseyrail.org Note. If our service fails the standards set out in our Passenger Charter, we or Merseytravel will offer refunds or compensation as detailed on the Refunds and Compensation page here. Rail House, Lord Nelson Street Liverpool Merseyside L1 1JF. We aim to investigate your complaint fully and where we find a problem we will try our best to put it right. The 86A or the 80A bus will take you from Liverpool South Parkway station to the airport with a journey time of just 10 mins. We aim to deliver a world class service to our customers in everything we do. Monday to Friday - 08:00 - 16:00. Telephone: 0800 0227 347 (Free of Charge) or 0151 555 1111. Merseyrail is a commuter rail network serving Liverpool, England, the surrounding Liverpool City Region, the Wirral Peninsula and adjacent areas of Cheshire and Lancashire, including a number of underground stations. This service is produced by Kompass. To contact us about local issues: Phone: 0151 255 4502 . Facebook. Subscribe here. We know that personal and professional development is fundamental to the success of every individual, and every individual is fundamental to the success of our business. The successful candidate will also undertake a number of important administrative tasks to monitor and record fleet incidents in real time and communicate these to the Merseyrail Engineering Team. 08:58, 31 DEC 2020; News. Merseyrail Phone number 0151 555 1111 Email address comment@merseyrail.org Opening hours Number of spaces 670 with 30 accessible spaces available Accessible car park equipment Wheelchair users may require assistance using car park equipment at this station Free of charge There is no charge for railway users to park their cars in this car park CCTV Coverage Yes … Merseyrail encourages all customers to check before you travel. Number of stations. Merseyrail have said services have now resumed on the Chester and Ellesmere Port lines. Why this number ? On local buses in England, on the Merseyrail network as far as Chester, Ellesmere Port and Ormskirk and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). Rail passengers have taken to social media to voice their frustrations after Merseyrail cancelled services today (January 8).. No … Fast Tag is the easiest, quickest and cheapest way to pay for Mersey Tunnels journeys. Network Rail will be working throughout the night to ensure the track is safe for travel as soon as possible. Not only do Fast Tag journeys cost less, you can also make full use of the other benefits that the scheme provides such as use of Fast Tag Only lanes for Class 1 vehicles and 24/7 online account management facility. You should expect a full response from us within 20 working days of sending the complaint to us. Stadler provides a train maintenance service for a growing number of clients in the UK. 17 Dec. New trains programme update; 16 Dec. Station Commission begins journey towards a world class rail station for the Liverpool City … The stations inside Merseyside on the City Line have Merseyrail branding, ticketing and the Logo outside the stations and the City Line is on the official Merseyrail map. It also serves Merseyrail, Northern Rail and Virgin Trains. Call the company. Merseytravel is the owner of the trains, acting as the passenger transport executive and strategic transport advisor for the Liverpool City Region. A number of passengers will see a change to their journeys from Monday (November 9) due to the impact of coronavirus and the subsequent restrictions announced.. Those travelling on the Chester and Ellesmere Port lines will see trains operating a 30 minute … Chester Train Station was opened in 1848 and has seven platforms. Accurate reporting of faults is critical to the ongoing relationship with our train maintainers, Stadler, and will play a key part in this relationship. BritRail Passes give you the ultimate flexibility for excellent value. A number of passengers will see a change to their journeys from Monday (November 9) due to the impact of coronavirus and the subsequent restrictions announced.. Those travelling on the Chester and Ellesmere Port lines will see trains operating a 30 minute service on Monday to Sunday, with a 15 … Whether you want to pay a Penalty Fare Notice, Fare Collect Notice, Car Parking Notice or have an out-of-court settlement figure, you can do everything here. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox. Key features of the new trains: Passengers are advised to check our website and Twitter @merseyrail before attempting to travel for the latest service information. Want to find out what we’re doing to ensure safe travel on the rail network? Apologising … The office is open Monday to Friday from 07:00 to 19:00hrs. TheBusinessDesk.com is a trading name of Regional Media Services Ltd. (07111349) VAT Number. … Welcome to BritRail! Magellan offers exciting career opportunities in a variety of disciplines. You should expect to receive an email from us shortly after you press the submit button. The Walk-in-Centre will be closed until further notice following the Government’s latest COVID-19 national restrictions. Icy conditions are causing 'severe disruption' to Merseyrail services in Cheshire.. Merseyrail has had to cancel some train services this morning due to 'adverse weather conditions' as plummeting temperatures have caused ice in the county.. Cheshire, Merseyside and West Lancashire trains have been cancelled this morning. MERSEYRAIL INFRACO LIMITED is a Private limited with Share Capital company based in RAIL HOUSE, LORD NELSON STREET, LIVERPOOL LORD NELSON STREET, United Kingdom, which employs 2 people. This morning (Sunday, November 10) all Ellesmere Port and Chester services are terminating at Birkenhead Central due to a track fault at James Street, meaning rail replacement buses are having to be put into operation. United Kingdom. Saver Pass 20% Discount. Textphone and Minicom users please prefix 18001 prior to dialling. Walk-in Centre . The core of the network is formed by two dedicated electrified lines known as the Northern Line and the Wirral Line, which run underground in central Liverpool and Birkenhead.The third line, separate … ... Merseyrail is … If you remain dissatisfied you should contact the Customer Relations team via the contact details on the response provided and they will advise what to do next. Stations and 6.5 miles are underground to great days out minute delays and … Contact.. 10Am and 3pm to 6pm, Monday to Saturday 10.00-17.00 Sunday merseyrail has amended its timetables following second... 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