Don't worry if some channels, adverts or programmes are louder or quieter than normal -- this is completely normal. The satellite Mini boxes should be out in the open, away fro… If there are no lights on at all, check to make sure your Sky box is plugged in and switched on at the mains. "We apologise for any inconvenience caused to affected customers and will update on progress as soon as possible.". Menu I have a Sky+ Box and Iam getting No Satellite Signal 25 on some channels. The wideband Q lnb is capable of feeding twelve tuners down two cables. Not all channels broadcast SAP signals. First go to Settings > Status > Network Connection on your main Sky Q box and make sure internet is coming into the house – if not, you need to turn your attention to the router. S ome Sky customers have, in recent weeks, found the Irish TV channels, RTE One, RTE 2, TV3, TG4 and their HD and Plus Ones have disappeared from their TV guides. Last Updated 2 minutes ago: Sky offers satellite television service as well as broadband internet and home phone service. Consider that the issue could be to do with your remote control. Just last week, I was lamenting the lack of realistic television dramas set in working-class communities that don’t feature characters who are crude stereotypes: drug addicts, benefits spongers, gun-toting gangsters. Tags (2) Tags: channel lineup. Email. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service. Luddite. If you notice others things too like the Sky box being very slow to operate and frequently “crashing”. Or maybe I needed a new box? Before you ask Sky did try the unicable route on some HD+ receivers but found it … The Sky Q setup consists of three key devices. If you’ve got sound problems with your Sky Soundbox, follow our. Other channels work fine. Try again later to see if the problem's fixed. "Sky is aware of a technical issue where a small amount of its customers are encountering missing channels in their Sky STBs," Sky said in a statement to Independent.ie. What could be the problem? At a time like this when you're snowed in and TV is one of the only things to keep you sane, it's a bit disconcerting to find several TV channels and radio stations missing from your schedule. If it's red or orange, press sky on your remote to turn your box on. We love the way Sky Q mini boxes get TV to every room in your house and boost your Wi-Fi at the same time, but they don't always work as advertised. Switch Channels. some channels from channel lineup not working Not all channels in my channel lineup are showing on my TV. If both the internet and router connections are marked as good, you might need to reposition or restart one of your Mini boxes. The good news is, it's easy to rectify with a reboot of your Sky box, but it's an ongoing issue which has yet to be fully resolved. Before you throw up your hands in despair and toss out your entire Sky box system, here are some pointers that might sort out some common Sky box problems. If you’re having problems with a Sky Q Mini box losing connection to the main Sky Q box, it’s usually a problem in the wireless mesh network, particularly if cycling the power doesn’t fix it. Investigations are ongoing to determine the root cause and implement a fix. Wait four minutes, then press the sky button on your remote. You're up to date (There's also a 1TB version with no Ultra HD skills). The channels which are not working are :-SKY Channel (998 or 999) when the system starts up BBC2 CH5 UK GOLD +1 (Uk Gold normal works) All Bravo Channels SCi Fi Paramount Channels Sky 2 Sky 3 Sky Sports News Nickelodeon Channels CBBC Eurosport Some but not all of the music channels Faulty Sky Box Causing Some Channels To Be Lost It could be that you have a faulty Sky box. Try again later to see if the problem's fixed. A mesh network means that, in the system, every Sky Q … There's the main Sky Q box – a 2TB monster capable of storing 1,000 hours of recorded TV, 4K enabled, and can record six channels at a time. Are the channels I am not getting horizontal or vertical? Hi folks , i`ve got an odd one here , some of the channels on my sky plus box aren`t working , No satellite signal is being received is shown , however if i put on a channel that is ok , then record that channel if i now go to a channel that was previously unavaillable i can receive that channel ok . If your Sky Q remote isn’t working it may have lost its connection to the box. This guide does not support Sky Q. Press SOURCE, INPUT or on your TV remote (or Sky remote if it's set up to control your TV) to check your input. Sky Q: How it works. You can get all sorts of problems, like intermittent problems and some channels working fine and others not. If the reboot was successful the light on your Sky Box will be green and the Sky Welcome channel will appear on screen. Especially those of you with a box no longer under warantee wishing to avoid having to contact SKY or pay for an engineer. Every so often some of the Sky Sports channels don't work, only 401 to 405, rest are fine. It doesn’t happen when the menu screen on the Q comes up post a recording finishing, or something like that, only when u physically enter the menu from the home or sky button. Some channels may not broadcast any sound when the SAP feature is activated. Sky Q If you're getting a No Satellite Signal , No Signal , or No input on-screen message on your Sky+ or Sky Q box, or if your picture is freezing when watching live TV, this troubleshooting guide will help get you back up and running again. Sky Outage Is Sky having an outage right now? How Sky Q's networking works. Just because Sky replace an outdated 30 year old technology with the new Q lnbs you put an anti Sky slant on it. The SKY+HD box Some Sky customers have, in recent weeks, found the Irish TV channels, RTE One, RTE 2, TV3, TG4 and their HD and Plus Ones have disappeared from their TV guides. When I go into the TV guide, all channels state 'no listings available' then after about 5 seconds, the programme titles appear. Whenever u press the home or sky button on the sky q remote, the sound on the amp will flick back from optical (cbl/sat input) to hdmi via the Arc channel (tv/cd input). Go to Solution. channels. Rather than dragging the touch-sensitive pad just tap the rewind arrows a couple of times to have more control over the speed that you’re rewinding. Solved! Also, for, i'd say 90% of the channels, I can never see the programme synopsis, it just says that's also not available. Who will be Doctor Who next if Jodie Whittaker leaves? No new notifications, There's no sound on my Sky Q or Sky Q Mini box, The sound is out of sync with the picture, I need help with setting up or fixing surround sound. Sections, Aoife Kelly Twitter Update the software on your box I can pick up BBC1, BBC2, ITV, Channel 4, Sky movies (channel 307 only) and a few other channels however, the majority of channels display the 'No Satellite Signal is Being Received' message. Hope someone can help, i've got a weird issue that's started on my Sky HD box. Hi - my Sky + remote stopped working last night, I changed batteries and switched off/on the STB but it's still not working. There could be a few things that can be going wrong here. Hi all, Ive had a look through search but I couldnt find anything that matches my problem. "Affected customers are being advised that a reboot of the box should provide a temporary solution. Ensure that the lights on your box has completely disappeared this is s signal the box has no power. I can get them sometimes however, the majority of the time I get the message. Some have also reported experiencing disappearing Sky Sports and Sky Movies channels and missed recordings while the channels are not available. Here are some suggestions if you’re struggling to rewind a programme on Sky Q. Leave the box for a couple of minutes then turn the box back on at the mains. And then along comes Save Me to prove me wrong. If it's not set to Sky, try the other inputs until Sky appears. A few checks before you start: If you've only got a sound problem on one channel, there's probably a problem with the broadcaster rather than your Sky box. This is a simple enough fix as it just requires you to re-pair the two devices. New Derry Girls storyline 'so brilliant' says star Nicola Coughlan, RTÉ's Louise Byrne: 'I am happy to talk about who I am because diversity matters on television', Amy Huberman's Striking Out looks to be struck off with 'no plans' for new series, ‘For her to pass just before my daughter was born was devastating for us’ – Jack Clarke pays tribute to his late mother Marian Finucane, Snow joke for Celtic as second-string Livingston take point, 'We've just got to go one game at a time' - Solskjaer joy as Pogba strike puts Manchester United back on top, Grand National-winning jockey David Mullins shocks racing world by retiring aged just 24, Lockdown to continue well into February, Fine Gael meeting hears, Galway firm Orreco raises €3m from Fitbit and Peloton backer. Restart your box: Press the standby button on your remote, then turn your box off at the mains. If you’ve got sound problems with your Sky Soundbox, follow our Sky Soundbox help guide instead. Some channels say (something like, I'm not home to check atm) 'your sky+hd box cannot find a satellite signal'. Save Me TV review: 'A blast of originality in a tired UK schedule dominated by largely mediocre thrillers', Amanda Gorman: Youngest inauguration poet calls for unity and togetherness, Golden retriever climbs ladder to follow owner onto rooftop, Donald Trump departs White House for the final time as president, Revealed: Ryan Tubridy tops list as RTÉ’s ‘top 10’ share €9.5m over three years, Blinders has peaked: Final season of crime drama Peaky Blinders is in production. Sky Q uses a 5GHz mesh network for video streaming to Sky Q Mini boxes. Some channels transmit other types of audio programming, such as classical music. It may be that the problem is specific to one channel, so first try another channel to see if the problem persists. Channels that utilize SAP usually transmit the dialogue in a second language (such as Spanish). Local network channels are a good example of this. This guide mainly applies to the DRX890 and DRX895 boxes as these are the only SKY+HD boxes that Sky still support, but some of the tips below will work for older boxes. If you notice that your Sky TV is not working on certain subscription-based TV services like Sky Sports or Sky Movies for example but working fine on the main terrestrial free to air services like BBC, ITV,Channel 4 and 5 for example. Please help me to fix it. Haven't checked them all, but some of the channels affected are 101-105 (bbc1 wales hd, bbc2 wales, itv wales hd, s4c hd & ch5 hd) & bt sport 2. If you’re having sound problems on your Sky Q or Sky Q Mini box, this diagnostic flow will help fix your problem: If you've only got a sound problem on one channel, there's probably a problem with the broadcaster rather than your Sky box. 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