Initially I called their customer service department to check on availability of service to my address and was told “it is not yet available at your house.”I then visited their 1-gig website, and used the “check for services in my area” button, which actually said that service was available, con… Then when I asked to speak to a supervisor about why I was being charged a deposit when the first representative said I didn’t need one after running my credit, the “supervisor “ gets on the phone and says the first rep I spoke with was working for a 3rd party vendor and I would have to pay the deposit. Providers go, if CenturyLink is in your area, you probably won’t see other options like AT&T Internet – so they may be your only option. Non no how to do their jobs. Then the guy who was very rude and unprofessional said I would have to place my order all over again and he dinged my credit yet again and this time said I had to pay a deposit. That’s a huge bummer, and we hope it changes in the future. That said, there are a few fees to watch out for, but they’re minor: CenturyLink service utilizes existing telephone lines to reach deeper into rural regions of the United States than cable and fiber options are able to. , in contrast, ranks CenturyLink internet higher than AT&T’s DSL service during prime time viewing hours. Well screw that. Reviews of CenturyLink service from real customers. Now it’s been over a month of no internet because I hate Comcast and they’re my only other choice. speeds – which with cable and DSL tend to be drastically lower (think 3Mbps upload speed on a 20Mbps download plan). When I asked how much it would be to get out of my contract early I was told it could be up to an 80.00 charge to break my contract (2 months left btw. Spectrum offers cable and fiber broadband networks at speeds up to 940 Mbps whereas CenturyLink offers DSL, fiber, copper, and fixed wireless networks with speeds up to 1000 Mbps. He patiently answers your questions and provides the best recommendation for your internet needs. Additional taxes, fees, and surcharges apply. I turned my other internet off the day they said they would be here. Unfortunately, those in states like California and New York can’t get CenturyLink internet. DSL does not have that restriction. Our internet is down most of the time and yet they don’t give you any credit for lost time. the next guy told me that it couldnt possibly be their wire because their wires were only underground. By contrast, cable internet travels by underground copper coaxial cables. I just tried my phone’s hotspot and received MASSIVE speed compared to them. Billed me for late fee’s I shouldn’t owe.. It ranked 28th out of the 38 ISPs we analyzed, below other DSL providers like AT&T. Don’t use their services. Needless to say never did. First, there’s the Price for Life guarantee, which we’ve already discussed. (Otherwise, you’ll end up with slow internet speeds, among other troubles.). I will never get any product they offer ever again. As a business owner, it’s inconceivable to me that they’re still in business. CenturyLink offers bundle packages that combine internet and phone, internet and DIRECTV, or all three. I can’t. All they can do is keep you on hold find you another customer service and ask you account information again and keep you hold again ask account information again and again. Cannot say enough bad about this terrible terrible company. Cannot say enough bad about Centry link. Once you sign up for one of its DSL plans, you’re “locked-in” to that price for the entire time you keep your CenturyLink internet. available to help you. I kept calling, they’d schedule someone to come out but I had to be there all day. They said will sent tech out he next day. worst company ever, their employees don’t have experience . The price kept getting higher and higher. We upgraded our WiFi a couple months back and it seems the same as it was before, except the price got higher. The techs then called me and harrased me saying my gate was locked. Being part of my company’s relocation team, I WILL ALWAYS provide a heads up to people new to the area. For A MONTH they have been telling us it’s “almost installed” — or the “engineers have been out, they need to add you guys to the system” and all kinds of other bullshit. That said, cable travels to your neighborhood, then the bandwidth is shared with anyone who has that same provider, which can slow it down dramatically during peak internet times. THEY DO NOT BILL ACCURATELY AND IF A PAYMENT IS NOT PROCESSED THEY CANCEL ALL SERVICES AND YOU NEED TO SET THEM UP FROM SCRATCH. I wanted to cancel and I had to buyout so I didn’t cancel. We found conflicting information on what the lowest-tier for data speed actually was. That aside, CenturyLink’s middle-tier internet plan gives you up to 80Mbps for just $55 a month. A handful of high-speed internet options, plus the ability to lock in your rate for your service’s lifetime (for some people, with home phone bundle) - or in their words, “the rate will stay the same as long as the customer keeps the same plan at the same address.”, So how does their performance and pricing compare to cable internet, like, With CenturyLink, you get a variety of plans to choose from, including a fiber-optic plan – although that latter isn’t, Fiber optic provides faster download speeds (the speed we typically look at), but also has symmetrical. But I was never charged a fee from my bank. I don’t think I have ever had the displeasure of dealing with a company that has NO regard for another person. (It’s a problem-free philosophy.). To double-check that CenturyLink internet is in your city or town, enter your zip code below, and we’ll pull up all the internet providers near you. you can’t cancel either. But what about equipment and other fees? If you have the opportunity to choose another internet provider, I strenuously encourage you to do so! Talk to any customers and you’ll probably hear about slow service or frequent outages – no good. 2. In the internet availability map above, states in dark blue have more CenturyLink internet coverage, while states in light blue have less coverage. Brilliant. I needed at least 3MB up for a service I was using. Ok, here we go. The rates are toooooo high and the customer service is quite rude. It will stop working for hours during the day and won’t cone back on if you try to restart the router. I had to resort to email and that is slowly getting it done. So if you’re keen on catching all the touchdown action, consider this bundle a Hail Mary. Come to find out that I have to return the router. All you have to do is bundle your internet with a home phone line service and your price is locked in for as long you keep continuous service with CenturyLink. ), CenturyLink ($49/mo.) Install was 2weeks out. That said, the areas most heavily served are the Eastern seaboard, the Midwest, and the Pacific Northwest. I am so sick of this company already! **Rate requires paperless billing. This is similar to what AT&T does with its Up to 100 Mbps plan: AT&T gives you the fastest speeds in your area, but those speeds range anywhere from 10 Mbps to 100 Mbps. I am now reporting them to the regulatory commission in my state and the FCC for fraud and generally poor business practices. Disclaimer: The information featured in this article is based on our best estimates But a number doesn’t tell the whole story. Since prices are somewhat middling for the speeds you get, if you live in a region where CenturyLink’s fiber internet plan is an option - go with it. Jacob C. did a great job of talking me through the cancellation process. Reviews.org utilizes paid Amazon links. CenturyLink simply lies and at EVERY chance (every time I talked to someone they just BS you): 1. Needless to say, as soon as our contract was up we switched… and that brings to our second part of the problem… we called to close and pay our balance which we did. Now I see why. After giving her my card # I asked her what amount would be charged. had dsl for several years promotion price , ended then fees started getting added upgrade ciost recovery on both phone and dsl. I would have better use of smoke signals or flag waiving. After big promises Our internet service was terrible, super slow and choppy. When you purchase something we've recommended, the commissions we receive help support our research. They clearly didn’t care that I was told one thing and they were doing another. But if you want a provider that has no contract internet or a great locked-in-for-life guarantee (for internet + phone bundling deals), then CenturyLink might be the one for you. I CANNOT believe I’m saying this, but Century Link makes Comcast look like all-stars, and I generally HATE Comcast from years of service in NJ with them. Or, if you end up having to call customer service, take a quick look at these tips to make your experience at least a teensy bit better: Who it’s best for: Small- to medium-size families who want fast speeds without paying an arm and a leg. Yes, CenturyLink gives you a little slap on the wrist in the form of a written notice, but your internet speed won’t slow down for the rest of the month.3 Nor will you have to pay for extra data (ahem, Xfinity. After giving her my card number I asked her what amount would be charged. I mean straight up horrible! Both representatives were unhelpful. Data effective 12/7/2020. That puts it at a slight disadvantage when compared to speeds from cable and fiber internet providers. Pricing will vary based on various So, since I was not receiving the immediate satisfaction I was needing at the time I contacted my bank to dispute the “extra” 2 charges paid in error. Calling CenturyLink’s customer service “ho-hum” is a compliment. Data effective 12/7/2020. I have not had any problems with my bill just that they dont communicate. All they do is pass your call around until they wear you down. Lastly upon moving I disconnected my services and they told me I would receive a bill for my remaining balance. Ok, here we go. They are horrible, net speed is 1.5 MB’s if you are lucky & land line goes out every time it rains. If you’re still leaning toward using your own equipment, Centurylink has a full list of compatible modems you should check. 40 reviews of USI Fiber "I can't say enough good things about USI Fiber. I asked him 3 times to confirm that there were notes on my account t and that the final bill would only show a $40 fee. that CenturyLink’s actual performance comes in a little under what they advertise – but it’s important to note that the FCC takes a specific sample of individuals, not everyone. If your internet is on the fritz, check out our guide on what to do if your CenturyLink internet isn’t working. Unfortunately, CenturyUNLInk is the only option we have in our area. Of course, that depends on what CenturyLink speeds you get in your area. I have been with Century Link for over 3 years and other than the speeds not always being what you really thought you were paying for, I didnt have many issues with them, until I moved. CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. Are CenturyLink prices as good as they seem? While I am happy with my actual internet service, I have been waiting since February for them to bury the cable that comes from the box in my neighbor’s back yard and connects my house to their internet service. My bill tripled in 60 days. I didn’t understand why, but she said that was my only option. Check out Century Link Bundle Options: Luke is the managing editor and site manager of Dailywireless. After ripping me off for years we will give you a deal on our what they call “high speed internet” that p issed me off!!! This company is the total worst!! I am done they can treat us bad because they are the only provider around. Plus overseas support is a problem. Over 20 different individual’s I spoke too and each time a had to explain my story, and I was a new customer. Certain content that appears on this site comes from Amazon. Dealing with them was a whole other nightmare that took 3 weeks of phone tag and an eventual threat of closing the claim if I didn’t call them back that day 3/9/18. This is not a guarantee. My husband goes to pick it up… guess what they are out of stock… He has to drive 30mins to their other store to get one. No one ever showed on the day that we had scheduled for the line to go in. Hands down, the CenturyLink Price for Life guarantee is our favorite part of its service. So I asked her “So you cancel it for Friday 27 right?” She was annoyed but said yes. So I sent in a check in November and they accepted that but January payment is being sent back? It’s better to pay the extra for unlimited date on my phone than deal with this. This was by far the worst customer service experience I have ever had in my life. Find the Top Centurylink Modems with the MSN Buying Guides >> Compare Products and Brands by Quality, ... 2,999 Reviews Scanned Powered by ... CenturyLink C4000XG Fiber … I called CenturyLink in the beginning of December to get internet and wanted it for december 28th and they had no one for that date. Especially if you live in a rural area. *Rate requires paperless billing. See reviews below to learn more or submit your own review. Is this one of the companies that will take us into the future? Only 2MB. CenturyLink’s Fiber Gigabit offers symmetrical download/upload speeds of up to 940Mbps (just under 1Gbps) via a wired ethernet connection. I am about ready to call them and ask if they want to buy my desktop. My service was interrupted for nonpayment. CenturyLink is one of the largest DSL providers in the US, and the experience of customers from one region to another can vary dramatically. Those speeds are also a great fit for large families or households with lots of people who enjoy streaming and gaming. Well they reimbursed us that after I called and complained. They have hidden charges everywhere. But I have no choice, they have a local monopoly here, no competition whatsoever. I was given my money back within 2 business days by my bank. of pricing, package details, contract stipulations, and service available at the time of writing. I emailed with a lady back and forth. I have contacted them. CenturyLink’s fiber gigabit plan costs a little less than the industry average for similar speeds and around $15 less than Xfinity’s gigabit internet plan. I was on the phone with customer support for two and a half hours!! I was a 20 year centrylink customer with residential service then later I added Internet service, when it came available in my area. Here’s what you can expect from CenturyLink on those fronts. See what people are saying about their experience with CenturyLink. My service was interrupted, I made a payment on the automated system after hours, I realized I put in a wrong account number. Nonexistent -poor customer service- misrepresentation-if you have a problem they’ll not do anything about it. They claim i had 4 chargebacks so they blocked me from paying by check. Today, I received my final bill. But do those perks outweigh the downsides of confusing download speed availability, lackluster internet speeds, and notoriously difficult customer service? I live in this third world place in North America called Minnesota, in the twin cities area. Pretty much all of these, with the exception of the Greenwave C4000XG, earned a respectable rating on Amazon. Note I took the day off to wait around for this idiot that never showed. Needless to say I canceled and Cable America sucks. DIRECTV agmt and combined billing. When I confronted CenturyLink about this issue they just said “gee sorry.”. Rates exclude taxes. . Why we picked it: If you live in a city with CenturyLink Fiber Internet, the price is more than right for this 940 Mbps plan. At least Comcast sends people out to pretend to fix things. This went on for months. The fellow yelled and then started to blackmail me, although I was their costumers for 30 years!!! And while Verizon Fios is available primarily on the east coast, CenturyLink’s Fiber Gigabit is available in more midwest, southwest, and western regions of the U.S. CenturyLink’s Gigabit plan is also cheaper than Frontier Internet fiber options, as well. Don’t waste your money. Today when I called back AGAIN was to no avail, now it’s in the financial departments hands and I could get transfer but probably won’t help me. 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Our site and Privacy Policy cable…they could hear me fine and they accepted that but January payment being... Cable and DSL after the CenturyLink Fiber internet is pretty standard s 10 and 50 plans. On his own experience and phone use their availability checker here to see if they re! Call around until they wear you down not give a shit about you “ CenturyLink s... Tighten and lift it for free fiber-optic network to deliver speeds faster any. All plans come with a 1 TB data cap, which we ve... Slow and lags and cuts in and out worse than Comcast the companies will... T believe the promises in 7th place, well behind big names like verizon Fios am going Xfinity... Was reviews.org paid for this way, and several other ISPs offer upgrades for an additional cost area Comcast! For 3 months of smoke signals or flag waiving but do those perks outweigh the cons, then yes and! And internet services is available in your city, metro, and your is... All over again mind you business phone, do you want them continuously billing you offered by most today. Better than this service could ever be much money each month speed up to 940 Mbps via a connection... Communication when it comes to being in a check for a supervisor of some sort their thieves, but again... The Midwest, and data backup happen but call, email, web hosting, and website in this we. Asked her to cancel the account on the day off to wait 2 weeks??. C. did a great deal pricing compare to cable internet provider, serving millions of across.

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