Capture memories throughout the year with a Season Photo Pass valid for Dollyood and Dollywood's Splash Country. How they handled so many visitors Everyone so friendly.Loving want they do.We enjoy the many shows.They have chosen the right preformers. Dollywood Reservations during COVID. Due to health & safety regulations, outside food, beverages, glassware & coolers are not permitted inside Dollywood or Dollywood's Splash Country. Every season brings new experiences! Crime. We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.We also have Floating Lockers available throughout the park. If you are having an authorization issue on your payment for your renewal, please check the zip code on the billing address within the checkout page. If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapellocated in the Craftsman's Valley. With aMy Dollywood Account,you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets plus exclusive discounts and speedy renewal. Doha, Qatar - Qatar Airways has paid out over USD $1.2 billion in refunds to almost 600,000 passengers since March, demonstrating its commitment to honouring its obligations to passengers who need to change their plans due to the impact of the COVID-19 pandemic on global travel. But that ended after just a few months in March 2020 and now the company's default COVID refund policy is whatever terms you book under. If you continue to have issues, let us know and we'll investigate for you. Tickets allow Ticket holders admission to Properties only during operating hours of the applicable Property. A portion of our ECV fleet is available for online reservations each day, and payment is required in advance. Any other items that Property personnel determines, in its discretion, to be suspicious or potentially harmful, unsafe or disruptive. The long wait for the 2020 Dollywood season is over - today was the first day complete with a variety of new rules and guidelines developed by the CDC. During these times we invite you to visit indoor attractions, shops or restaurants until the severe weather passes. ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. You'll find them at Aunt Granny's, Miss Lillian's Smokehouse and Fried Chicken, Hickory House BBQ, Grandstand Café, Red's Diner and Victoria's Pizza. Nobel Peace Prize winner sentenced to 10 years in prison by Belarusian court, Whats the newest city in the US? More about Returns. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. Dollywood has . Due to the disruption caused by [COVID-19, the recent earthquake, extended power outages, etc. To find out more information please call 1-800-Dollywood (1-800-365-5996) in advance of your visit to speak to an attendant at our Ride Accessibility Center. We are unable to make exceptions. DollywoodPlease visit theLost and Found Pageto file a lost item claim. There are multiple reasons for this but contact us if you would like to renew that pass. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. RV parking lot is not available for overnight parking or camping. Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. Family restrooms featuring their own private entrance are located in Country Fair, Owens Farm, Wilderness Pass and Showstreet. With the new "reservation" system in place, I am a bit worried about locking in a reservation early enough to actually get in without knowing what . Your email address will be validated and you will be asked for additional information to continue with your purchasing. Groups refunds will be given in the same manner that payment was made. Along with watching the actual ride or attraction, the symbols are posted to help Guests make a more informed decision as to whether or not they wish to participate. This is by far the most important change of 2020, one that necessitates more planning on guests' end. A Dollywood Host will provide you with detailed information about our rider requirements to help you make well-informed decisions to safely, comfortably and conveniently experience our rides. Dollywood was originally scheduled . perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers to include all sales functions, rental agreements, refunds, and exchanges . You can also view frequently asked questions pages for more answers. For Dollywood's Splash Country visitors, we offer TimeSaver H2O, a convenient line reservation system that allows you to reserve a position in line for many of the water parks most popular attractions-- without standing in line! These Terms are subject to change by Herschend without prior notice at any time, in our sole discretion. Guests may not cross any fences, chains, ropes, landscape areas, or other barriers. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. If you have received a refund on your pass or have a PreK pass, you will need to purchase a new season pass. The Dollywood Emporium, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy. Alcoholic beverages of any type unless such beverage was sold to the guest within the Property by a vendor designated and approved by Herschend. Dollywood and Dollywood's Splash County will reopen June 17. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. Trams provide transportation to the Front Gate. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. This transaction must be made on the day of your visit before leaving the Park. . If it has been 4 or more years, you must purchase a new season pass. The Oxford COVID-19 Government Response Tracker (OxCGRT) plans to stop updating its global database on policy responses to COVID-19 at the end of 2022. Park Hours Sign In | Register Search. and . The revised policy a year later [] PIGEON FORGE, Tenn. (WATE) Dollywood has revised its COVID-19 safety protocols that now allows guest who are fully vaccinated and children 12 and under to . Standard parking is $20 per car or $25 for oversize vehicles like RVs. Frequently Asked Questions. Do not cross any fences, chains, landscape areas or other barriers. The home improvement chain has extended its standard 90-day return policy to 180 days from the date of purchase on most new and unopened merchandise. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. During the Christmas season, weekdays are your best bet. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Pets are not permitted. I will not go back to Dollywood this year I wasted my money on a season pass They refuse to refund my money.You can not enjoy the park when all the shows are closed and most of the restaurants are closed. After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. Check refunds may take up to 15 business days. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. are your best value if visiting more than one time during the season. The black diamond indicates a high thrill attraction; the blue square indicates a moderate thrill attraction; and the green circle indicates mild thrill attraction. 1. Commercial photography, videotaping, and recording of any kind is prohibited. Dollywood has always been proud to assist our military families. When you visit the park, stop by the Ride Accessibility Center adjacent to the Dollywood Emporium and a Ride Accessibility Host will be able to assist you. The park wqs decorated great and we had a great time. Tickets must be unused and not expired within 90 days of purchase. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions. In particular, for most consumer contracts, the CMA would expect a consumer to be offered a full refund where: a business has cancelled a contract without providing any of the promised goods or . Please note that changes may occur at any time, based on available public health information. Dollywoods Parent Swap is easy; heres how it works: The entire group enters through the regular Guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) Check the Status of Your Refund. We are excited that you are interested in purchasing a new Season Pass! Passes may not be eligible for renewal if any of the following are true: If you feel this is in error, you can remove that pass from your account and then re-link it. The wristband helps you and your children quickly identify which rides he or she is tall enough to ride, based on the minimum height requirements established by the ride manufacturers to ensure Guest safety. Dollywood is granting those on a case by case . Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. PIGEON FORGE, Tenn. One of the country's most popular amusement parks was not immune to the coronavirus pandemic. Dollywood is committed to providing a safe and enjoyable environment for our guests. Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. Please see our Entertainment section for more information. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. Along with ample disability parking, Dollywood Theme Park also provides accessible trams for those using wheelchairs during their visit. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants. Simple click/tap the order for $0.00 Amount to get to your added entitlement(s). Discounts are available when purchasing multiple daily refill mugs. Visa, MasterCard, Discover, American Express, organizational checks & cash. Personal or commercial drones (unless approved by Herschend in advance in writing) or other unmanned vehicles or equipment whether piloted on or off of the Property. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. *Please note: Doggywood can only accommodate dogs. The ACCC has issued advice for consumers and businesses on their rights and obligations if events, flights or travel services are cancelled due to the coronavirus pandemic (COVID-19), or if people wish to cancel their travel plans. Restrooms with vending facilities are in Rivertown Junction, Craftsman's Valley, Country Fair and Jukebox Junction. We hope it doesn't happen, but prepare just in case your little one gets separated from you. For less than the price of another day's admission, your group members can enjoy our park all season long! Heres a list of the most-commonly asked questions", "Its a valid question. Once the group returns, the adults will swap places with each other. Dollywoods Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. We appreciate all of our passholders and have made the renewal process super easy! Depending on the time of year, some days at Dollywood can be less crowded than others. Upgrade pricing varies. Rain checks will be valid for one-day admission on any operating day in the current operating season. On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, Guests will exit with other riders. While you are with us, you are expected to comply with the following*: Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Guests will be screened with a health assessment. Be sure to check the schedule prior to your visit for the most recent updates. Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. Park Hours Sign In | Register Search. Masks will still be required in indoor areas. In response to recent developments around COVID-19, some airlines are offering adjustments to cancellation policies and change fees. Private nursing area furnished with six gliders with foot stools, Two baby changing stations and a restroom. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. Having some questions about visiting or booking? International Returns. Established in 1986. Dollywood reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities. It's also a good idea to provide easily recognizable identification for your stroller. Individual rain checks will be given when one-day admission tickets are presented at the Groups Booth. Our operating days and hours vary; please check our Calendar. If your child is old enough, designate an easy-to-find meeting place to gather if someone gets lost. This allows you to park your RV in our "Permit Parking" lot. the determination has been made to adjust our COVID-19 requirements. However, some AAA chapters have opted to sell Dollywood and Dollywood's Splash Country tickets. Dollywood reopened on Friday for its 36th season . We will contact you through email with return options if your item is recovered. Then on that next page scroll down to retrieve your digital tickets. Passholders are required to have aMy Dollywood Accountwhen purchasing online. On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, guests will exit with other riders. Limited Park Capacity, Advanced Reservations Required. The park will reopen to the general public on Wednesday with limited capacity and mask regulations. Be sure to double-check operating hours before your trip. Smoky Mountain weather is very unpredictable. Plus, learn more about TimeSaver and how you can enjoy More Time, Less Wait! Dec. 29, 2021. Dollywood has partnered with Student Life to offer a special price on Dollywood tickets for students, staff, faculty, and their families. At Dollywood, a limited number of ECVs and wheelchairs are available to reserve once you get to the park on a first-come, first-serve basis. Latest Updates on Coronavirus Tax Relief Penalty relief for certain 2019 and 2020 returns. This is the first time that . But please let us know if you continue to receive this issue at 1-800-Dollywood. Dollywood welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions. We're here to help; below, we've highlighted a few of the most common questions about visiting the park, along with easy-to-understand answers. Regardless of how well you plan, it's still easy to forget something. Rain Checks are not available for Season Passholders. Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. We do not offer AAA discounts at Dollywood or Dollywood's Splash Country. Whether you rent or own, check for signs identifying designated stroller parking areas at each venue or attraction. Follow instructions from employees regarding operations and procedures. DollywoodATMs are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza. To link a pass: Select the "+Add Pass" option. Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". Yes. Please contact our office at (888) 428-6789 to change your visit date. On Feb. 26, StubHub's general counsel was hailing the company's . Passholders who have received a refund, will need to purchase a new pass. Dollywood has temporarily laid off 630 workers during the COVID-19 pandemic. Dollywood is in Pigeon Forge, just 25 miles from the Great Smoky Mountains National Park, and many of its attractions draw from the region's rich heritage. Dollywood said it is providing refunds on a case-by-case basis within 30 days of the request. However, our TimeSaver Pass is offered for an additional fee which can help you save time by avoiding long lines. Dollywood is pleased to offer a variety of parking options based on our guests' needs. The Robert F. Thomas Chapel was shored up in spots, received a new cedar-shingle roof and had its entrance/exit ramp widened. Rain Checks are not available for Season Passholders. Final counts on reservations that include Dolly Parton's Stampede/Pirates Voyage tickets as well as reserved/catered group meals are due 2 weeks in advance. Space is limited, and reservations are highly recommended. DollywoodDollywood staffs three Safety/First Aid Officesone in the Jukebox Junction area near the Pines Theater, one in Wilderness Pass near River Battle and another in the Village area near the train crossingwith medical personnel on duty at all times during park hours. 2. There is a policy in place requiring people to wear masks. . For more information concerning dining options for Guests with food allergies, please see thisDollywood's page,Dollywood's Splash Country pageor contact our Foods Department at865-428-9428. Pets or animals of any kind other than approved service animals (e.g. Input your details into the refund policy generator below and . Tickets will be confiscated if altered in any way. As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check theOperating Calendarfor specific operating dates and hours. Proof of rabies and Bordetella are required at check in. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. Famous Tennessee resort and theme park will welcome guests in June with COVID-19 safety measures. Dollywood says it will not ask for proof of vaccination DO NOT enter into any restricted areas including ride perimeters and designated employee areas. Apologies for this! Tattoos with objectionable graphics and/or messaging are not permitted. The 9 to 5 singer made headlines during the pandemic after she gave a sizable donation to help fund the development of the Moderna vaccine. Be sure to follow all rider requirements, including requirements for loose articles. On Feb. 26, StubHub's general counsel was hailing the company's . To prevent your device from making unintended 911 calls, please turn it off or enable airplane mode. Reservations consisting of admission tickets and/or cash value meal vouchers only may be paid in advance or upon arrival. BY MAKING A PURCHASE OF AN ITEM FROM HERSCHEND (EACH, AN "ORDER"), YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS OF SALE. Dollywood's Splash CountryYes. Andrea Romano. Shirts, Shorts, Pants, Dresses or Skirts must be worn at all times. Published on March 15, 2021. Season Passesare your best value if visiting more than one time during the season. PIGEON FORGE, Tenn. (WATE) Season passholders were the first guests to experience Dollywood on its delayed opening day Monday due to the COVID-19 pandemic. Return Costs. Dollywood's Splash CountryAn ATM is located at the front entrance of Riverside Trading Post. You will be asked to Sign In if you already have an account or you can click/tap on "Registration" if you need to createa new account. Updated as of July 25, 2022. If this occurs, please return any forfeited comp admissions/meal vouchers. Herschend assumes no responsibility for accident or loss to any person in connection with the condition or use of a Property and attractions or their entrance into or departure from a Property. If it is raining when you leave the Park and your visit is shortened by the rain, you can request a Rain Checkjust ask. Located in Showstreet, the facility offers several amenities in a pleasant, climate-controlled environment.

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