The NTTA processes payments for TollTags, TxTags and EZ TAGs. Keep in mind that even if someone else was driving your car, youre still liable to pay the fine. Would showing proof that I no longer lived at that address help dispute the balance? By phone: (800) 916-8800. The NTTA has been given a lot of power by our Texas legislature to attempt to collect alleged outstanding debts owed to them for failure to pay tollway. The next step is to let your credit card issuer (or bank, if the charge was on a debit card) know that you'd like to dispute a charge. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Drivers can avoid higher ZipCash toll rates and potential late fees by getting a TollTag. Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. For example, if you file a request for a hearing with the Washington State Department of Transportation, you can pick up an evidence packet from any of the walk-in customer service centers three days before your scheduled hearing. The ability to dispute a credit card charge is a powerful consumer protection meant to prevent you from having to pay for billing errors. How can I avoid tolls like this in the future? You need the following information to dispute a transaction: Date of transaction. The system is also interoperable with the K-TAG system used in Kansas and the Pikepass system used in Oklahoma. I keep getting bills for some toll charge from ntta with my name and a vehicle that doesn't even look like mine .My vehicle was never within 500 miles of Texas .This has gotta be a scam but I when I call in they say I have to . Some toll agencies also provide the option of disputing your toll violation using email or fax. NTTA will not accept payment and they continue to add charges. If a case is ignored or not defended properly, the North Texas Tollway Authority can issue citations that can go into warrant status. Is this your company? The valid reasons for disputing mail are listed on the page and must be selected. Who stops these pirates from stealing from the public? Meanwhile, I BET MY LIFE they have already researched and sent NOTICE OF NONPAYMENT to the fees associated with this vehicle. In general, the reasons accepted for dispute are: The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. This happened twice that the person I was talking to said they resolved by bill problem, only to be sent notice of non payment 30 days later with $80 fees attached to a $66.50 bill. I didn't mean to but was in it any way, then I got a $29.19 bill in a 3minute time line. Good Friday - April 7 & 8 In 5 days round trip that is 400 hundreds dollars. This company called me and claims I drove through a Toll over 30 months ago and is charging me $49 for a $2 toll they say I skipped. Traffic on the freeway was semi lite, following an 18 wheeler and realizing my situation, I told myself it could not be that bad, wrong! When will the government step and help. NTTAs efforts are overseen by a nine-member Board of Directors. and our That photo is transmitted to the state Department of Motor Vehicles, which provides the name and address of the registered owner of the car. That is a 25 mile stretch. There is an option to upload documents. The signs that show the charges come too late. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. Open Records Requests -@email Staring in Irving the toll is $6.85, then $21.00 from industrial to 820, then $10 from 183 to 35 in fort. infinitum: subject unknown ending; cary high school football coach; club head speed chart Maybe try the online option if you haven't already? I have an existing NTTA toll tag account. But I said it has not been a year! Two days later I received an email say the matter was resolved. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Refund my money or rectify balance. Thus, it is possible that you only have a few days to request a hearing, depending on how long it took for you to get the notice after it was mailed to you. For both names listed on the original bills. I want my credit report clear, and this company held responsible for scamming people. Got a second notice in Sept. 2022 now saying I owed $14.28 (late fees on the $2.61). Although violations typically are mailed to the address on file with the DMV at the time the violation occurs, if you recently sold the car, the DMV information may not have been updated yet. Select a road, tunnel or bridge in Texas to calculate tolls for that road. They returned my check twice. Enter information about the transaction as prompted. NTTA gets to collect on all the ridiculous late, admin, and whatever else fees, and TXDOT gets the money from all the citations that are wrongfully issued. Which is the best romantic novel by an Indian author? I have contacted NTTA monthly since May 2022 about the issue, and each time they acknowledge the mistake and credit the account that was created for me. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. The criminal offense is only a class c misdemeanor. sending bills to addresses that dont exist then Why are these people allowed to SCAM people like this? Not long after they charge me $600 - when I went to investigate I see the error. I tried, but when I put in the information, it was NOT under my name. (Im assuming I received the letters at the address there because that is the County/ address where my car is registered) When living in Chambers I rented from a friend and she didnt tell me that I was receiving mail at that address since I moved. This will surely increase the credibility of your complaint. Our goal is to get you answers and, if possible, solutions and a resolution. I want information on how to check for outrageous toll charges in advance of a trip. The gentleman drove to Oklahoma and picked up the vehicle on a trailer. I received a letter from a collections agency to the amount of $42.17 - I called NTTA to ask about the charge and they informed me that it was a charge from back in 2015 to the amount of $7 that was unpaid. For more information, please see our Re: license plate No JHZ6174 TX Violator NO [protected] I come back from vacation and i have collection bills! We completed the form for the DMV online. On 10/24/2022, @ 16:02:57 and 16:05:59 this occurred. I called NTTA and explained the vehicle was sold prior to these tolls. Desired outcome: That person was an NTTA ombudsman. Calculate current tolls for all classes. HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! The next day I called NTTA and asked if the toll tag covered tolls in Oklahoma and Kansas and was told that it did. They refuse to accept payment in full because I also "must" pay over $1000 in additional NTTA fees. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So I called NTTA and was told they took my car off my account. Thanksgiving - November 23-25 Fact #3 - I was not in the Dallas area in the month of July. To ensure equitable payment from all toll road users, the NTTA offers the lump sum payment option or an extended payment plan outlined below. However, they were sued in federal court over the issue and have now fallen into line with the spirit of the law that allows for these types of administrative fees. For your convenience, we offer online customeraccount management24 hours a day. How we handle your concerns: Assessment/Examination of Your Concern We research all concerns you bring to our attention. They are chosen by County Commissioners and by the Texas Governor. Remember! As long as your account is active and current, you should be able to resolve the problem by associating the toll bill assessed with your active account. Im willing to set up a payment plan for the amount reported to the county on the scofflaw block so I can renew my cars registration, but not a single cent more. The process for each toll company is slightly different, but youll need evidence to support your claim. I had already sent out a check for the $13.98. Has anyone else had multiple bad experiences? They never sent a letter with proof of delivery, so there is 0 record of anything they claim happening. Submit a complaint and get your issue resolved. 02. I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. Edit your ri toll dispute form online. Some companies also have the option of disputing by email. If you would like to dispute your toll due to the vehicle (or license plates) being sold, leased, rented or stolen at the time of the violation please fill out and return this form. Fact #5 - D&M Leasing company is not located at my address in Louisiana. If you would like to talk with our NTTA ticket attorneys after reading this article, feel free to contact us at 214-321-4105. We may ask you for additional information to complete our research. the Texas Department of Transportation (TxDOT) It's too late when I'm already in the toll lane and traffic is backed up preventing me from merging over. To know tolls between any locations across Texas toll roads, bridges or other toll facilities, use Texas Toll Calculator. Now because NTTA took my car off my account of their own accord I am being charged by Kansas a total of $46. Medial Marijuana Recommendations. For example, the San Joaquin Hills Transportation Corridor Agency requires your request for an administrative hearing be accompanied by a deposit of either $250 or the amount of the toll evasion penalties assessed, whichever is less. A written Notice of Dispute is required to be sent within 30 days of initial notification. If this was any other agency, increasing the amount of money owed after reporting the amount to collections would be illegal but NTTA seems to think theyre above the law. [1] We work hard for our money so NTTA can take it away. Regarding Labor Day 2022 trip. We need prior warning before being charged what amounts to extortion for driving a few miles. 9505510311952217112793 Title Jumping is a crime. I recently got off the phone with them and was told it was resolved but I HIGHLY doubt it. I'm very frustrated and confused about why NTTA is bullying and harrasing me for charges that are not mine. Even the same unpaid balance of $7 from year(s) prior. When you complete your forms, attach any documents or other information that you intend to use as evidence to support your claim that you are not responsible for paying the toll or penalties. We removed the toll tag in June of this year as the vehicle was sold. Just like that, your appointment is reserved! Set up a new TollTag Account, pay a ZipCash bill, manage your existing TollTag account or other services. Total charge close $38 dollars one way. x We use cookies to ensure that we give you the best experience on our website. The Toll Operations Division (TOD) is responsible for developing, operating, and maintaining TxDOT owned toll roads. Memorial Day - May 27 & 29 This review was chosen algorithmically as the most valued customer feedback. Meaning I NTTA took out $10 from my account for usage on a car I do not own. Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. Assessment/Examination of Your Concern Keep copies of your dispute letter and enclosures. NTTA will maintain confidentiality and anonymity to the fullest extent allowed by law. On the Account Activity page, find the appropriate order or transaction, and then click Details. More than $21 dollars NTTA is charging for a six mile stretch. Call us at 844-5RESPND (844-573-7763) orfill out our customer complaint form. Wrongful charge and terrible customer help desk, North Texas Tollway Authority [NTTA] contacts, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. How much does it cost? For tolled locations where automatic passes are used, if a driver passes through without using one of the pass accounts, a photo of the license tag is taken. After you receive notice, you only have a brief period of time to request a hearing, and it may only be a couple of weeks.

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