Terms and Conditions. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. Note that Your payment may be withheld if you violate this clause. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Festival de Vina Tickets. . 3.2 Other Information. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. 3. According to the consumer group Which?, Viagogo's terms and conditions say . Dial +1 (866) 788-2482. 2.18 Merchant Description. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. "Comparably priced" replacement tickets are determined by viagogo in its discretion. Bruno Mars Tickets. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. You consent to the exclusive personal jurisdiction and venue of Swiss courts. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. Your email address will not be published. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. About Us In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). Viagogo will keep saying they already paid you but they will never show you the proof of payment. Viagogo will never pay you after you sold your tickets and you can never get back your money. We think businesses - especially those with substantial resources - should still provide refunds for events . Arctic Monkeys Concert Tickets. But gave me only option was to relist on their site or go to resceduled date. your claim status, claim form or questions about when payments are 2.11 Ticket Fulfillment. This is so frustrating its been 2 years !!! Sellers should use our automated online confirmation process. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Note that this is separate from any Tax viagogo is required to charge on its fees. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. 2. To be a member of this Site, You must agree to accept the terms in this Agreement. Stray Kids Tour 2023. This company is a total scam. Let us know in the comments! StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Please add me to the list. The good date is 9/11/21, but the relisted my tickets for 9/21/21. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. 2.9 a) Exception to Sellers Obligation to Confirm. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. I bought tickets for Rammstein before the pandemic and they would not refund me. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). This charge is in addition to the amount originally paid for the tickets. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Ticket-holders to postponed events will be able . We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. Such notice shall be deemed given one business day after the email is sent. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 5.3 Disclosure of Information. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. They also had another 150.00 dollars worth of fees per each ticket. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. 2.13 Ticket Information. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. You will be entitled to a full refund or a 120% voucher. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. settlement administrator or your attorney for any updates regarding We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). All forms of redress are non-transferable and non-refundable. Report Fraud Add in you are not the original purchaser of the tickets. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. You also agree not to separately contact the Buyer at any time for any reason. Generally; If an event is cancelled - you do not have to do anything. 5.Select 'Item dispute', click Continue and follow the on . 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. But to her frustration, Viagogo claimed the refund could take several months. But Which? In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 6.9 Change or Suspension of Site. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Waste Management Phoenix Open Ticket. I must have sent countless emails and phone calls. To post a ticket for sale on viagogo You must first register with the Site. I was promised a refund. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . This is the easiest way to get your money back. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Why is the price printed on the ticket different to what I paid? We do not control the information provided by other users which is made available through the Site. drug injury lawsuits and product liability lawsuits. At no time do We provide the Buyer's payment information to the Seller. Read more ts would be ready 48 . The whole ordeal cost me almost a thousand dollars. 4. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. Plaintiff fails this rigorous analysis.. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. Required fields are marked *. Red Hot Chili Peppers Concert Tickets. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. Please note this does not include any Tax that may be payable on fees We are required to pay. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement All sales and bids are final. Which? They keep finding excuses as to why it has not been processed. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. If this is also unsuccessful We will not offer a refund. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. Arctic Monkeys Tickets. Can Australians join in? got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Join The South Shore Hospital Data Breach Class Action, Today! In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. When listing seated tickets, all tickets in the same listing must be consecutive seats. This will be posted quickly, exposing the company and letting others see what happened to you! Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. 2. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. If You do not qualify, do not use the Services. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. I have no ideal why a law suit has not come up sooner. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. I am based in Indiana. How do I unsubscribe from your newsletter? Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. Unfortunately it might take a lot of back and forth communication. Best regards, Viagogo team. Top Class Actions is a legal news source 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. Rob Davies. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Nelnet Servicing Data Leak Your Personal Information At Risk! The difference between 'cancelled' and 'postponed' events is . Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. It will stay valid for the new date. Viagogo promises "a full refund" if any problem arises, while Get Me In! Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 5.2 Violations, Termination and Suspension. My partner has a job where he is required to go away at the last minute. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Estereo Picnic Tickets. That's not something you're likely to shake off. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. 2. I have sent multiple proof to them that the event is indeed canceled. 'It's clear as night and day the 2020 event is cancelled.'. How do I find tickets I've already downloaded? A Which? 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. I was promised a refund because the tickets I bought were corrupt. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. This field is for validation purposes and should be left unchanged. Ticket-holders to postponed events will be able . By Rhona Shennan 23rd Jul 2020, 3:38pm According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. 6.9 Change or Suspension of Site. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Mar 1, 2018. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. During this time, the Site will be temporarily unavailable. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. 6.11 Permitted use. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. administrator or law firm. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. The tickets were bought by me as a present for my mother and parents-in-law. The refund will be received from the Event Organizer within 30 days. You also warrant that you own the tickets. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. BLACKPINK Tour 2023. Since June, we've found listings for events at all of these venues on Viagogo. 3.Click Dispute a Transaction. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. Rufus Du Sol Tickets. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. 2.3 Username and Password. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first.

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