Some of the staff that work the front offices are nice but the good ones leave quickly. Preferential: US$219/year, includes 8 visits, then US$31pp thereafter. Great discounts. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. In the next paragraph, you should ask the authority for confirmation of cancellation. Hi Mike, Im sorry if you felt the need to escalate this. We use dedicated people and clever technology to safeguard our platform. Kind regards, Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. Stay far away from Regus folks. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. Questions and answers about starting, owning, and growing a small business only. Comfortable, professional environments. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Hi Dr. Carrie Jaffe, thank you for getting in touch. Thanks again for everything I will be happy to recommend your services! Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! Its clear from reading your comments that the main reason for your review is that of your agreement. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. The temperatures in our office are 31 degrees and up everyday for the last few months. We apologize for any inconvenience caused. We have never had a late payment in the 7 years we have been there, which accounts for nothing. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Connecting your device to a video conferencing-enabled meeting room. Guests are not included, so anyone entering with you will be charged US$31 per person. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. This company bills you for services you do not use. 2.3.2. Welcome. Thank you again for taking the time to provide feedback. {Name of the recipient} truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Im sorry if you felt the need to escalate this. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. Neither document indicates that there is no opportunity to terminate for an entire year. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Create an account to follow your favorite communities and start taking part in conversations. Assistant Global Customer Service at Regus. Absolute disregard for tenants. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Best, Lorraine Brule Global Customer Service at Regus We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Regus is extremely recommended if you want to lose your hard earned money. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. All our agreements automatically renew before their term finishes for an equal length to the previous one. Thanks again for your comments which help us improve. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality It then states that you must provide this written notice at least three months before that end date. It won't go in any direction! The furniture they provided had locks on some of them and the staff had no idea where the keys were. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! Were clear about this from day one. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. My membership number is XXX-0000-11111-0000. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. Be part of a vibrant coworking community with dedicated desk or hot desking options. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. And they do not have to provide any notice to you at all. {Address} So, I don't think there won't be an issue with it. I have never experienced such horrible customer service! Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. So I had the opposite problem. And, therefore continuing the membership is not possible anymore. Oh yes. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. We may have received incorrect data. The part that upsets me, is that we signed a contract for what we were to pay. It shows 16 British Pounds per top-up for me. i made an account a day ago and i tried contacting them to cancel my account. I refused to pay for a service that their system just added to my account until this issue was resolved. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Yes. Hi Andrew, at least on my Regus account I am not required to have card details entered. Otherwise why would so many victims protest about this company? Youre able to bring one guest per visit. Trustpilot is assessing this review in accordance with our flagging process. Restoration Fee - $290 ($3.50 per square foot) To my horror, the contract sent was being auto renewed without my consent. Michelle Spire Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. Or you can upgrade at any time. Thanks for the heads up on this. hb```a`` This does not apply to contract's renewal or expansion. Its an automated process. Michelle Spire This article was previously written by Matt Moffit. Lorraine Brule I look forward to receiving more information from you. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. Unacceptable billing practices. Find out how we combat fake reviews. I would love the opportunity to help further but havent been able to identify your account. Zero customer service, particularly regarding billing. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. I am a small business and cannot afford any of this. A member of my team has already contacted you and discussed the situation. 205 0 obj <>stream We call this the "Veeto Demand" period. 180 0 obj <> endobj its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. The process is anything but"efficient, ""simple, "or even clear. THINKPODs are available only in selected locations. please give me my refund. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. Can't believe these thieves are still in business/. Hi Hongxu, Is it through the same avenue as mentioned in this guide? Regards, Don't be fooled by that. Lorraine Brule It is also worth checking that our emails are not landing in your spam folder. How many days access a month do I get with my membership? www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. You have a business to run and our objective is to partner with you to help you grow even further. If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. 2.3. The company left an official comment on this complaint. Not most people, I bet. And why wouldn't he, he is sub-contracted to sell office space. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. In case, there is any cancellation fee or refund, make sure to include the same in the letter. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! At the end of your contract, they will automatically renew you without a signature and without consent. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. I wish I never did business with this company. I only know that I will go TO THE END OF THE EARTH to recoup this cost. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. 1. Moreover, forthwith please remove my name from all the associated records too. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. I had an error with their billing department which was 100% their fault. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. Are there other similar companies to regus that are less expensive or better? We appreciate your business. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Doing so will take you to a sign-in page. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. Stay away!! I would like to request you to cancel my membership with you kindly. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. I was using the regus for couple years. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own.

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