Note: you have to read the TUI fly COVID-19 statement and sign it online in order to have access to your boarding pass. TUI Lakes & Mountains holidays to Switzerland, due to depart on or before 30 June 2021. If you cancelled your flight on your own initiative, you will not qualify for a voucher. It states that if you cant travel due to a lockdown travel ban or mandatory hotel quarantine, youll be entitled to a refund for flight(s), even if the flights arent cancelled. For more information, consult the website of the Belgian government (https://www.info-coronavirus.be/en/), the website of the Federal Public Service Foreign Affairs (https://diplomatie.belgium.be/en) or the embassy/consulate at your destination. Other airlines including Wizzair wont allow you to rebook for free even if you test positive for Covid-19, unless you specifically opted for a flexible fare when booking. This page is updated during office hours. No, you have to be fully vaccinated in order to travel to certain destinations without having to take a corona test. Marketing cookies worden gebruikt om bezoekers te volgen wanneer ze verschillende websites bezoeken. You can consult the requirements for your destination on our corona measures page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. You can contact the TUI Customer Service Center by telephone at +32 (0) 2 717 86 60. In this video, we show how to fill in the PLF form. When selecting your flight, if you choose a more basic fare, you will later be charged an admin fee of 31 to 41 (approx 26 to 35) per person, per flight to change the dates. 28 August 2020. Registered in England No: 2830117 ATOL No: 2524 . Some countries may impose temperature checks, health certificates, tests, certain nationality requirements and/or specific documents. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. TUI fly does not accept any responsibility if the passenger is denied boarding on account of inadequate travel documents or non-compliance with certain travel formalities. Do you prefer a cash refund? This page https://www.tuifly.be/en/corona-measures contains an updated overview of the destinations we offer. The measures taken by the suppliers can change at any time. Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. More information can be found. For more details visit Booking Conditions. However, Tui offers continued Covid-specific flexibility for holidays departing on or before 31 October 2022. For all flights and holidays up to April 30, 2022, the firm will let you change the . If you booked a flight via an online travel agent or a facilitator (i.e. These cookies enable us to display personalised and relevant offers and create social media links, and third parties to monitor your internet behaviour and display customised ads. Please make sure the details (name, date of birth, etc.) Note: our customary TUI fly Shop & Caf magazine will temporarily not be available on board. Thats why we want to suggest an alternative flight from the TUI fly flight schedule. More information can be found hereunder. The departure date can also be after 01/04/2021. TUI HOLIDAYS are hugely popular with Britons but as travel grinds to a halt amid the coronavirus pandemic, many people with TUI bookings have been left out of pocket. We have done everything within our power to continue to offer you this service in these challenging times. REFUND CREDIT. All guests travelling on holiday with TUI this year will automatically receive a supplementary holiday guarantee cover at no extra cost. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. Please take into account that you have to retain or upgrade your insurance products. This obligation is applicable for the outbound flight as well as the return flight. If you don't book a flexible rate, you may not be entitled to a refund. This applies to all travellers. You can find detailed information about the voucher and the conditionshere. -4.20 -2.51%. Due to the measures taken at the different destinations, we have had to change or even cancel some of our flights. If you booked flights with BA before 8 June, you will still be covered by the guarantee and you will be able to either change your flight or cancel and request a voucher for free right up until check-in closes. If your file is cancelled free of charge, the premium will also be cancelled free of charge. It said schedules will be cancelled until mid-February, joining . More information can be found hereunder. The issue date and the expiry date of the initially issued voucher remain applicable. Thats possible. If you want to cancel your TUI holiday you must pay a termination fee. You can also complain about a flight-only booking . Can you no longer use your TUI Holiday and you would like to sell it to recover your money? Until that date, the existing rules for foreign travel will remain in force. With Cunard you can book with confidence thanks to our flexible transfer policy, cruise protection, and travel insurance guidance. You may be wondering: Can I cancel or change my TUI holiday booking? In that case we ask you to contact our TUI fly Customer Service Center: They will gladly make the booking for you. See travelhealthpro.org.uk - for current travel health news. 1,34 per minute). You will receive your voucher by e-mail. For holidays to amber countries, those unwilling or unable to self-isolate can amend their booking without penalty. If you select plane, you need to enter the flight number, seat number and date of arrival. If you cant travel for any reason (including testing positive for Covid-19), Wizzair will not offer a refund or fee-free rebooking unless you originally chose the Wizz Flex flight option when booking. Many popular travel firms, including Jet2, Tui, easyjet and You can also find the most recently updated information in the frequently asked questions below. Service on board has been adjusted so as to maximally limit contact. When heading on holiday, the safest option is to choose a package holiday provider with a great flexible booking policy. or cancel your holiday and receive a full refund within . Do you think that thats quite expensive? Prior online check-in* is quick and easy and allows you to avoid long queues at the airport. Can I sell my TUI holiday to another person? You'll always find the latest information on the FCDO website and on our 24/7 Travel Alerts page . TUI fly is your trusted partner for safe travelling. We're part of TUI Group - one of the world's leading travel companies. Many travellers will opt for a flight-only booking a riskier option for a number of reasons, especially amid the pandemic. There are specific quarantine rules at each destination, and any additional costs must be paid by you. Find out whether carriers including BA, Jet2, Ryanair and Tui will refund or Lines open: Monday to . Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. This voucher cannot be exchanged for cash and can therefore not be the subject of a request for payment in cash. At some destinations, an exception is made and testing is not obligatory if you are fully vaccinated or have recovered from COVID-19. Currently, there are 33 countries deemed at high risk of coronavirus variants, which includes all of South America, southern Africa, Portugal and the United Arab Emirates, reports Liverpool Echo. Should something change in the flight you booked, you will be informed personally and in time. Here, we answer all your frequently asked questions about COVID-19. Impressively, the package holiday giant is offering affordable Covid-19 tests from 20. TUI is happy to help you! - Package with flights offered by another airline. If you travel to a destination where a COVID-19 (PCR) test is not obligatory, you need to take this test not earlier than 72 hours before your departure. It also applies if Tui identifies restrictions in a destination, introduced after the booking is made, that will 'significantly impact' your enjoyment of the holiday. TUI Belgium uses several kinds of cookies. Check the safety and health and safety requirements of the airport of departure and arrival and always follow the instructions. Registered in England No: 2830117 ATOL No: 2524. We have a flight with TUI booked for 29th of July, their information I can see, states that we can amend the flight for free - however only if we do this prior to the 30th of June. Click on the link Corona Measures at your destination. Click on the link Coronamaatregelen for your destination. If you cannot wear a mouth mask on the aircraft for medical reasons, we ask you to take the following measures: We request that you consult the website of the airline concerned to know more about the measures you have to take if you can't wear a face mask on the plane for medical reasons. Have you booked a TUI holiday in the United Kingdom and want to cancel, change or transfer it to someone else? You can consult our corona conditions page to check whether this applies to your destination: https://www.tui.be/nl/corona-maatregelen-bestemmingen. Many people are not aware of this, but you have an alternative to cancelling your TUI holiday sell it to another person and get your refund that way. If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. The advice can change so check regularly for updates. In step 3 of your damage claim file, select other under reason for the cancellation and specify "coronavirus". We also like to install cookies for a better user experience. If the price is lower, you will receive a refund or you will pay the lower amount of the trip (if you received a refund for your cancellation). We can imagine that you have been looking forward to your trip. We ask you to read this information carefully, so you are prepared for your trip, and advise you to read it again 1 day before your departure, as the information may have been updated in the meantime. With thousands of flights being cancelled this summer, it's really important to book your flights with a flexible provider. We advise you to check the latest updates shortly before the departure of your flight. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Thomas Cook flights are 100% non-refundable. Are you travelling back to Belgium from a European destination? Jet2 has flexibility baked into its general terms and conditions. VisumCentrale processes each file separately and will try to give you all necessary information as quickly as possible. Send your cancellation to admin@holidaytaxis.com or, in case of an emergency, call them at +44 1273 828 200. Visit TUI directly for more information on fee changes and to view their Guide To Our Amendment Fees and their terms and conditions. rebook your tickets if disruption or Covid rules derail your trip. If your flight has been cancelled but if the same flight is available on another day of departure, it's possible to book this flight at the price you originally paid. Our Agreement for Marella Cruise and TUI River Cruise holidays booked from 17/03/20 to 31/05/20 We are TUI UK Limited, Company Number 02830117, our Registered Office is Wigmore House, Luton, LU2 9TN and Our Agreement sets out what we can expect from each other when you buy a holiday from us. We're part of TUI Group - one of the world's leading travel companies. Some destinations already accept a certificated obtained from MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe as proof of vaccination. If you dont have a valid PLF form, you will not receive a boarding pass and you will not be allowed on board. You will clearly see what documents are required for your destination! Have had a negative PCR test - Certificates based on a RT-PCR are valid for 72 hours . See more on Wizzairs flight change fees. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. You can check the entry conditions of our destination on this page: https://www.tuifly.be/en/corona-measures. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Functionele cookies helpen een website bruikbaarder te maken, door basisfuncties als paginanavigatie en toegang tot beveiligde gedeelten van de website mogelijk te maken. Our website contains information for each country as to the available destinations (more information is available at. TUI has waived cancellation fees and is offering customers a 20% bonus if they choose to . With any airline booking, its vital to take out insurance. Signing the TUI fly COVID-19 statement is even possible until 1 hour before departure. Don't travel if you have symptoms of or have tested positive for COVID-19. See Travel Aware page - for travel advice from TUI. Lots of our package holidays use the airline of our sister company, TUI. Do you have a flight you booked with Kiwi.com that you want to cancel? Is it not possible to travel to your destination and pick up your rental car? Its possible to reserve a seat or check in online via https://www.tuifly.be/en/online-check-in. By the end of March TUI was receiving 1.5 million calls a day to its contact centre, compared to the 5 million calls it would expect in a standard year. Fortunately, some airlines do have flexible policies in place so you can rebook your flight if necessary without paying an admin fee. You can change your flights without a fee within 24 hours of booking, if youve made a mistake in your times or dates. If your flight was cancelled before 17/06/2021 you will receive a voucher by e-mail. Sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and travel requirements for the destinations you want to know about. How to change or cancel a flight with EasyJet, Ryanair and more: Airline policies and Covid rules compared EasyJet currently offer the most flexible cancellation policy out of the five major UK . Cancellations and refunds. TUI revealed it has cancelled flights bound for a handful of holiday destinations in its latest update to customers. Did you book a parking space with Quick Parking, but your trip has been cancelled? on your documents match your booking details. This obligation applies even if you have been fully vaccinated. Related . not via our website tuifly.be), you can contact them to request reimbursement of the price of your flight. In that case the normal cancellation conditions will apply. Have you reserved a seat? Given the quick evolution of the international reaction to the outbreak of COVID-19, TUI fly cannot guarantee the accuracy of the information below and does not accept any liability for any errors or omissions. Some changes are free and for some you will need to pay a fee. The new policy allows holidaymakers to make one fee-free change to their booking - including the hotel and destination - regardless of whether they are affected by COVID-19. "The conditions that are in place at the time you make the booking . SpareFare is a secure online marketplace for buying and selling holidays, flights and hotel reservations. Travel insurance can be taken out within 30 days of booking. To change the names of the passengers on your holiday, you need to contact TUI directly. This is the person who signed the agreement and/or who registered as the holder of the booking during the booking process. Does this option interest you? All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Close, Our top deals tailored to you, straight to your inbox Sign up for offers. Before travelling. COVID-19 testing. TUI CMO Katie McAlister explained that even having set up retail employees to operate as virtual contact centres, there was no way the business could cope with the level of demand. Also take into account that it is obligatory to wear a face mask at some airports and that you are responsible for bringing your own face mask. mandatory quarantine upon arrival) or the limited possibilities at the destination in case people have to go into quarantine due to a Covid-19 infection. You are in luck, TUI allows you to cancel, change or transfer your holiday for a fee. Please also check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via Verklaring over cookies. But thats not always practical, especially if you already have accommodation for the trip. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. ATOL protection does not apply to the other holiday and travel services listed on this website. The information on this page is updated during office hours, from Monday to Friday. Recovered from COVID-19 at least 11 days after testing positive within the last 180 days. We do not offer trips to all destinations yet, because of the strict entry conditions that are still applicable in several countries (e.g. You can check a carry-on suitcase or trolley weighing up to 10 kg and with maximum dimensions of 55 x 40 x 20 cm free of charge at the check-in desk or deliver it to the staff at the gate when boarding. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. The issue date and the expiry date of the initially issued voucher will remain applicable. We therefore advise you to consult their terms and conditions and the measures they have taken. We explain the complaints procedure in our guide to complaining about your package holiday company. Though travel corridors are in place, allowing for quarantine-free travel for Britons, these can change . This policy does not apply to holidays departing from 1 May 2022. TUI fly has made the necessary arrangements to ensure that you can travel safely and without worries. TUI said: "We want to offer our customers flexibility and choice this summer, so where borders are open and FCDO advice allows travel, we will operate to those destinations as planned. 1,34 per minute), They will gladly make the booking for you. EasyJet and TUI have updated their policies on rebooking flights and holidays after travel rules were changed to prevent the spread of the Omicron COVID variant. You can amend your flights without a fee, or cancel and request a full refund if, in the 7 days before departure, the UK government places your destination on the red list and/or enforces hotel quarantine. On your next flight, TUI fly will offer you the possibility to purchase a limited assortment of snacks and beverages on board. We are closely monitoring travel advice via the following website: https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. Babies and children under the age of 12 travelling with an adult, can be included in the form of the adult accompanying them. If you are medically exempt from wearing a face mask and have both of the above-mentioned documents, please report this to one of our TUI employees at the airport before your flight departs. VeriFLY is an app that checks your COVID-19 health documents before you travel so you can check in online and get through the airport quicker. If you need assistance you can contact TUI directly. That's why we strongly advise against taking a test at the destination. TUI fly MARK vouchers are easily recognisable by the mention MARK. Will your flight take place but do you prefer not to travel right now? For some destinations, you dont need to take a test if you have been fully vaccinated for at least 14 days. At some destinations, you do not need to have a test taken if you can prove that you recently recovered from COVID-19. If you cancel altogether more than 14 days before your flight is due to depart and want a refund, you will be charged 60 (51) per passenger, per flight. Virgin Holidays and Virgin Atlantic allow you to make changes to flights or holiday packages free of charge. Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. By clicking a link you are consenting to this. Available destinations & measures taken during your flight. This means you can: Transfer your booking to a P&O Cruises holiday of equal or higher value. Does this option interest you? This tracks your activity using third party cookies. You are required to officially cancel your trip and file a damage claim. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 2 hours* before departure, to any other destination or other date that is available at the time of change. Family members and/or friends who drop you off at the airport are requested not to enter the airport building. Starting on the issue date, you have one year to book a new trip. Have you not yet reserved a seat? Unfortunately, it is temporarily not possible to purchase tax free products like cosmetics and perfumes. Our partners are doing the best they can to help you! TUI has changed its refund policy following the Foreign and Commonwealth Office 's recent announcement advising Britons against all but essential travel due to the ongoing coronavirus pandemic . If the result of your test is positive, you have to go into quarantine. GBp. Customers holding tickets issued before September 30 2020 for travel before December 31 2021, can rebook to travel anytime within 36 months, an extension of 12 months . We do everything within our power to keep this information up to date. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. The detailed terms and conditions can be found here. Most will, for example, pay a cancellation claim if you test positive with the virus and consequently can't travel - but only a minority would pay out if a government . Yes, the TUI fly web portal has been reopened. If the DFA advises against all but essential travel and we cancel your . About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Ways to Pay Media Centre Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Holiday Weather Holiday Competitions How to Raise a Concern? (ABC News: Emilia Terzon)Airbnb - a US company worth more than $150 billion - doesn't own the short-term . Depleting cash reserves is a short-term impact but in the long term COVID-19 may spur drastic changes across the traveler landscape. Zonder deze cookies kan de website niet naar behoren werken. In that case an additional PCR test is not necessary. The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and not including any extras like travel insurance and seat upgrades. Onboard our planes. We therefore advise you to check your mailbox regularly. You cannot cancel these online through your account. We ask you to check in online prior to your flight if possible. Your file will be processed as soon as possible. That depends on the measures that are applicable at the airport concerned. Sell your holiday here on SpareFare. Here we will break down the fee structure and take you through the process of changing or cancelling your TUI booking. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. TUI has updated their travel warning for passengers as the new Omicron variant leads to border closures and cancelled flights. You will receive a voucher to book a new TUI fly flight. Furthermore, you may have to pay a 250 fine if you failed to complete a PLF. This field is no longer mandatory and can be left blank if you do not yet know your seat number. We should point out that all our passengers are responsible for their compliance with the health and admission requirements of the countries they travel to (including transit countries). Thats possible. Textile face masks are allowed as well. If you want to book this flight, you can contact our TUI fly Customer Service Center: They will gladly make the booking for you. Youll need to let Jet2 know at least three days before your departure and if rebooked tickets are more expensive, youll need to pay the difference. You can consult the measures and safety regulations imposed by TUI and at the destinations here: https://www.tui.be/nl/corona-maatregelen-bestemmingen. You can book this All-Risk insurance up to 57 days prior to your departure. We therefore advise you to consult their terms and conditions. Reports of higher infection rates are also putting a dampener on . The book with confidence promise applies to bookings up to 21 August 2022. Thanks to our partner you can easily book a private transfer from your home to the airport. This applies if you or someone in your party tests positive; if you're officially required to self-isolate; if there's a local lockdown in the area you live in and you're unable to travel; or if vaccination, testing or quarantine requirements have changed since you booked and you are therefore no longer able to travel. Our website contains information for each country as to the available destinations (more information is available at https://www.tuifly.be/en/corona-measures) and the measures that have been taken (more information is available at https://www.tuifly.be/en/flightinfo-corona-measures). - loveholidays FAQs. After you received the voucher, you can submit a request for a refund via https://www.tuifly.be/en/corona-voucher. a scarf), masks with an exhaust valve or face shields cannot be used as a face mask. For Morocco: +212 5 22 63 46 00 (local tariff) For France: 0899 190 043 (max. If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options. A lot could change in terms of travel in 4 weeks between amending it to us travelling. Please take into account that your body temperature may be checked at the airport and that a fever may be a reason not to allow you on the flight. Tui customers due to travel to a red-list country can cancel and get a full refund to avoid hotel quarantine. Do you think that TUIs cancellation fees are quite high? For Morocco: +212 5 22 63 46 00 (local tariff), For France: 0899 190 043 (max. Due to the impact of the coronavirus on our flights and the many questions we have received, waiting times at the TUI fly Customer Service Center may be very long. The insurance company will make a 75% refund of the cancellation costs. The EU Digital COVID certificate (EUDCC) is proof (in digital or paper format) that you have either: Been fully vaccinated at least 14 days before arrival; or. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. You will receive a QR code after having completed the form. But ATOL protection does not apply to all holiday and . If for medical reasons you cannot wear a mouth mask on the plane, we ask you to take. You dont need to contact us yourself. A voucher will only be issued in cases where TUI fly cancelled a flight due to the situation of force majeure caused by the coronavirus. package holiday provider with a great flexible booking policy, Virgin Atlantics current flexible policy, Find out which insurance companies offer the most complete Covid cover, Holiday checklist: Your guide to hassle-free holidays in 2021, Everything you need to know about using the NHS app as a vaccine passport for travel, Strike dates March 2023: days to avoid booking holidays and what to do if you are travelling, Why it pays to go on an all-inclusive cruise, UK holidaymakers will need an e-visa to visit the EU from 2024, Online travel agent flight deals: why the price is almost always too good to be true. You will receive a refund within 2 weeks. For instance, if the Foreign, Commonwealth & Development Office (FCDO) suddenly advises against travel to your destination, an airline isnt required by law to cancel the flight or to offer you a refund. You can book this All-Risk insurance up to 57 days prior to your departure. For more information, consult the website of the Belgian government (. During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. Transfer your booking up to the date that the balance for . You may have won a TUI fly MARK voucher in a competition, for example. You can find more information onhttps://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. Analytische cookies helpen ons te begrijpen hoe bezoekers onze website gebruiken, door anoniem gegevens te verzamelen en te rapporteren. . Youll need to rebook at least 7 days before your travel dates.

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