Another method would be to open any Office 2016 or 2019 app and create a new document. To check if the account is still active, visit the Live, Outlook, and Hotmail web pages depending on the type of Microsoft account that you used, and try logging in with the associated username and password. The thing just stops you cold until you satisfy it with a MICROSOFT account, but it won't tell you what a Microsoft account even is. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(69086*a+n))}var rng=document.querySelector("#df-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var driverfixDownloadLink=document.querySelector("#driverfix-download-link"),driverfixDownloadArrow=document.querySelector(".driverfix-download-arrow"),driverfixCloseArrow=document.querySelector("#close-driverfix-download-arrow");if(window.navigator.vendor=="Google Inc."){driverfixDownloadLink.addEventListener("click",function(){setTimeout(function(){driverfixDownloadArrow.style.display="flex"},500),driverfixCloseArrow.addEventListener("click",function(){driverfixDownloadArrow.style.display="none"})});}. "That Microsoft account doesn't exist. Its quite possible for someone to use the same email address as both a work and personal Microsoft account. This was confusing as my boss was able to login using his AAD account because his just happens to also be a proper Microsoft Account. Connect and share knowledge within a single location that is structured and easy to search. For Windows devices, try the following troubleshooting methods. During the installation process you get to select that: Once the computer is set up for an organization and you log in with an Office 365 user account, then the computer seems to be tied to the Office 365 account. Microsoft provides three main Identity services - Active Directory, Azure Active Directory and Microsoft Accounts. Im attempting to create a new workflow automation which grabs emails with a certain subject line and populates a sharepoint list with them, however when I try to access outlook through . So, visit the Microsoft Web page and sign up for a new account. We were able to add the account under Accounts used by other apps but not as another user of the local machine (error as above), so we could not login as that person. Microsoft Outlook allows you to create an alias for your email account.It is helpful if you do . I am trying to sign in to a new computer using my Microsoft account. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. TIP: You can still get country-specific Outlook Email IDs like @outlook.in, etc. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Enter a different account or get a new one. This is a fairly recent change that I have observed, with great frustration. Youre trying to login and get an error like this: That Microsoft account doesnt exist. For the question by Ramhound see. Slot in the Microsoft user ID that needs to be recovered. Do not use an account name from another type of account. Should you upgrade? Time-saving software and hardware expertise that helps 200M users yearly. The email or username you entered does not exist. There are various factors that can cause the Microsoft account doesnt exist issue. Usually, the error user ID does not exist denotes that the user is trying to log in using an Alias. Microsoft will permanently delete any account which has not been active for the past 2 years. I've also tried an O365 works account I have after . Gmx Email The Email You Entered Doesnt Exist.It only takes a few simple steps to create an email alias in your gmx account. The steps below are on how to clear cached data on Google chrome. Date: April 2, 2021Tags: Microsoft Account. Hope this helps someone. I completed the Microsoft Ignite challenge but when trying to schedule an exam, on the login page, it will say that my Microsoft account doesn't exist even though I use this account nearly everyday school. If you previously set up security info on your Microsoft account, you can use this option to retrieve your username. But, I get a message saying "The Microsoft account doesn't exist. Guiding you with how-to advice, news and tips to upgrade your tech life. Created by Anand Khanse, MVP. According to Microsoft Support, you must sign in to your Microsoft account at least once in a two-year period to keep your account active. 5. This worked in half a second. For Windows devices, try the following troubleshooting methods. If youre trying to sign in with a Microsoft account and getting an error saying, The Microsoft account you entered does not exist, this post will help you figure out whats going on. That should let you at least set up the machine. We have problem with the sign in of an account. On Your Dashboard, click on click Schedule next exam button to select your exam. Ashish holds a Bachelor's in Computer Engineering and is a veteran Windows and Xbox user. This seemed to have created the issue somehow. The local account isn't looking to a server, if it is domain joined, and it's not looking to Azure Active Directory, if it's joined to a Microsoft 365 account. She specializes in writing articles about backing up data & systems, cloning disks, and syncing files, etc. Whats the grammar of "For those whose stories they are"? Learn more about Stack Overflow the company, and our products. link to How To Clear The Cache In Edge (Windows, macOS, iOS, & Android), link to How To Clear The Cache In Safari (macOS, iOS, & iPadOS). So, you might need to create a new Microsoft account. It keeps happening. I set mine up some time ago, personally, with my aol account. Is it okay to purchase Microsoft Office using an account previously used to sign in to a pirated version? This is also happening to me. I have dealt with this before. If so, please select work or school account and . every time I try, I . I'm setting up a computer and the main user is going to log in using Microsoft credentials (it's an Office 365 account). How can a Microsoft account login (email address) both exist and not exist at the same time? In that case, it could mean issues with the account network or security prompts that restrict access to your account that has been assigned with this error code by Microsoft. Discover more about Word, Excel, PowerPoint and Outlook from experts with more than two decades experience. Aliases are also to be avoided if you want to get to the bottom of things. . I cannot install software on my own #$$$%$# computer, because of MICROSOFT. Power Platform Integration - Better Together! Thank you for posting to Microsoft Community. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Try another email address or sign up for a new one. If you are prompted for a product key, see Where to enter your Office product key. How you resolve signing into your Microsoft accountdepends on the type of issue preventing you from signing in. How To Clear The Cache In Edge (Windows, macOS, iOS, & Android). It definitely is an Office 365 account that was being used to log in in the previous computer. How do I find my Microsoft 365 admin? Enter a different account". Instead of being able to set up a computer out of the box with our Microsoft 365 account for work, the system makes us sign in with a MICROSOFT account, which is totally different. @LukePuplett: by triggering a re-install of Window. For example, trying to use a personal login for a business-only service. It was not necessary and just interfered with her sign-in under her work account. Cache in the Edge browser stores website data, which speedsup site loading times. A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. Can't access your account? Type the requested information and select Send code. Ensure that your Username and ID actually exist. This is a common error among Microsoft users encountering the error under consideration. In this guide, we will show you the possible causes and potential solutions to this issue. Sign In. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Copyright 2023 The Windows ClubFreeware Releases from TheWindowsClubFree Windows Software Downloads, Download PC Repair Tool to quickly find & fix Windows errors automatically, Account verification system is having trouble [Fixed], Microsoft not sending verification code SMS text, Problems connecting your Google account to the Microsoft Cloud, Microsoft adds the new AI-powered Bing to the Windows 11 Taskbar, New Bing arrives on Bing and Edge Mobile apps and Skype. We needed to join to the domain, first. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. He has been a Microsoft MVP (2008-2010) and excels in writing tutorials to improve the day-to-day experience with your devices. Choose the account you want to sign in with. Microsoft blocks Excel XLL add-ins at last! These login loops can happen in software or on Microsofts web site in many different locations. The previous emails from Microsoft will show your account name. If you are trying to sign-in after a long time, then it is possible your account has been deactivated or even deleted. Fix the damned product I pay for every single year, again and again and again. A user had this problem (situation description follows) and what worked for me was to remove her secondary/personal, @harsh.com .com account (which was created when the laptop, a consumer model purchased at a big box store, required a Microsoft account to perform initial setup). Dont know if that is the work around..but something clicked for me to get by it didnt recognize me. Key Takeaways If you fill in a email address that is connected to a personal account as well as a work/school account, it will ask for what account you want to log in. Move on to the next step:Step 2: Check products or services where you used your Microsoft account. When I try to sign in https://login.live.com I get "That Microsoft account doesn't exist. 3. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"6. Then when you go back to the MS login screen and hit the back arrow it goes to the local account creation screen. When i got to the part when it asks me to sign into my Microsoft Account, I try to sign in & it says that my account doesn't exist. If you arent an admin, see How do I find my Microsoft 365 admin? Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? The User does not exist or account does not exist error is usually encountered when a user is trying to gain access to his/her Microsoft account. please check that you have typed your email or username correctly. I was having issues accessing my work/school account in the Calendar app on Windows 10. Send a test E-mail to the supposed user ID. So freaking annoying. Microsoft account does not exist error The User ID you entered does not exist, Outlook email doesnt exist Outlook says my account doesnt exist, Microsoft account not recognized Microsoft account doesnt exist but it does. MS also keeps linking my work and home accounts. Windows is telling me that the Microsoft Account does not exist, but I am logged in with it on another computer and also on this forum. If not, select the checkbox next to the device. Enter a different account or get a new one." Double-check if you typed it incorrectly, If the account name was typed correctly, maybe the email address is incorrect or has been changed recently. If you have forgotten your username, or you get a message from Microsoft that says that account doesn't exist, use our automated self-help to help you recover your username, and connect you to a support agent if necessary. More info about Internet Explorer and Microsoft Edge, How to remove Office license files on a Mac, Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state, Reset Microsoft 365 Apps for enterprise activation state. Assuming the typing is correct, and the email address is for a current Microsoft account, why is the error appearing? Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Microsoft Office upcoming support end datechecklist. Normal accounts can be used for logging in for one or more services, such as Outlook or Microsoft365. By the way, I have no idea what I'm supposed to enter in the "Tags" field below. That Microsoft account doesn't exist. Enter a different account or get Enter a different account or get a new one" when opening outlook through Power Automate. Below is a more in-depth guide on how to clear cached data on Google Chrome; I have included screenshots for visual context just in case some of the illustrated steps require more of a visual perspective in the form of images. Every systematic "solution" they come up with is absolutely useless and then leads me to a point where is says my problem is worthy of contacting a Microsoft employee. When I sign in with Mojang it says that I have migrated my Mojang account over to microsoft, but when I try to sign in through microsoft it says my account doesn't exist. Amazingly both messages are right but not well worded. If it appears that this account does not exist with Microsoft, you will need to do an account recovery with Microsoft. How do I align things in the following tabular environment? The computer is not part of an Azure AD domain and the accounts are not Microsoft accounts, yet, they can log in straight into the computer. Type the security code intoVerify your identity,then selectNext. Enter a different account or get a new one" when opening outlook through Power Automate. Now click on "Azure Active directory" you may need to click on "Show all.". MS has got to fix this. It looks like this isn't a Microsoft account. You can, however, create a new account with the same name. Microsoft Outlook allows you to create an alias for your email account. This is an easy fix that I could not find on the Microsoft support fo. It says my account doesn't exist, WHILE I AM LOGGED INTO IT. I do not know how they are translated in English it was something like "experience online content". Select the Time range (Id suggest you choose All time). Saajid is a tech-savvy writer with expertise in web and graphic design and has extensive knowledge of Microsoft 365, Adobe, Shopify, WordPress, Wix, Squarespace, and more! A few months ago I created this account and now it says that it doesn't exist. From there, click on the control and customize option. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. If you have Microsoft 365 for Business Basic, you wont have any Office applications to install. I believe I've got the bottom of it. Then click on "Enable.". You can use Office Online apps at https://office.com. I used to be able to create an account in the organization's Office365 Admin page for a user and then immediately login into a new PC that I'm preparing for that user and configure it. To create a new account, head to Microsofts Signup Page and choose a new account name. When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesnt exist. How did you reverse your original choice? It looks like theres already an account with [emailprotected]????.com. Is it possible to create a concave light? If the tweaks earlier mentioned do not solve the sign-in problem, the issue might have to be reported to Microsoft. Has anyone found any fix for this? Then, check for previous emails from Microsoft. If you choose the get a new one or other option to make a Microsoft account, chances are youll get this confounding error. I then signed OUT my personal account and it signed me in with my work account. A Gamertag is meant to serve as an identity only on Xbox. Guiding you with how-to advice, news and tips to upgrade your tech life. But every time, I got this error: "That Microsoft account doesn't exist. Once the steps above have been applied, you will have successfully cleared the cached data in your Chrome browser; when you delete the cached data in Chrome, you subjectively remove any unnecessary scripts and start from a clean slate. Enter a different account or get a new one. Remember, if that fixes it, you can always add the account back in later. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. If you are signed in with your Work or School account, and dont have a license assigned, contact your Microsoft 365 Administrator to get a license assigned. If your device has not been enrolled on the network, your account will be part of a policy that prevents access to devices outside the organization. So set up something, even if you have to open a new email account at Outlook.com or aol or whatever else it will take. Now, if your account is still active and no restrictions have been placed on it, you should be able to log in successfully. We hope that the suggestions listed above helped you to fix this error message. What is so difficult that Microsoft doesn't recognise a valid account? The problem is Microsofts badly documented difference between a work/school login and a personal login. Microsoft Edge is another popular browser that many users use when they have a Windows computer. Now, provided your account is still there and no limits have been placed on it, you should be able to log in to your account successfully. You may be mistyping the email address. If you forgot your Microsoft account password, follow these steps. Otherwise, choose another username. I am having trouble scheduling an exam for MD-100. Restart the device, and install from https://portal.office.com/account to get the correct version. Copyright Windows Report 2023. Copyright Windows Report 2023. Once the steps above have been completed, you should be able to log in to your Microsoft account. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. One easy way to fix this issue is to use the correct account type while logging in. I'm sure if I had created a local account it wouldn't have been an issue. If you get a message from Microsoft that says your account is locked, use our automated self-help to help you unlock your account, and connect you to a support agent if necessary. Facts & prices for the new Microsoft Office. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! You will have to use the original account id. Tip: This option won't work if you don't have security info set up on your account or if you can no longer access that security info. When you do that, it will not be a problem anymore.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'thewindowsclub_com-medrectangle-4','ezslot_1',815,'0','0'])};__ez_fad_position('div-gpt-ad-thewindowsclub_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'thewindowsclub_com-medrectangle-4','ezslot_2',815,'0','1'])};__ez_fad_position('div-gpt-ad-thewindowsclub_com-medrectangle-4-0_1');.medrectangle-4-multi-815{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. This is extremely frustrating. Situation: user was signed into the PC with a local user account, created separately from the original @harsh.com .com account, and signed in to M365 w/Microsoft account, but somehow the pesky @harsh.com .com account was present, too. New Member. Feel free to let us know the solution that helped you fix this issue in the comments below. I can also use a dummy Microsoft account to initialize the PC and then create a local account afterward to eliminate the dummy account and end up with no Microsoft account for the PC. In Microsoft PowerAutomate (previously called Microsoft Flow), Approvals are a great way to automate the sign-off on a process or document. Choose from the options provided on why you need a password reset, then click Next."},"image":{"@type":"ImageObject","url":"https://cdn.windowsreport.com/wp-content/uploads/2019/09/Reset-Microsoft-Account-Password-Online.png","width":600,"height":372}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"3. Position: Columnist She was graduated from the major in English. I haven't been able to find a way to set that up right out of the box, though. If you are trying to sign-in using a Microsoft account, and you receive an error that saysThe Microsoft account you entered does not exist, then this post will help you understand the problem. "That Microsoft account doesn't exist. This thing does so much stuff that it can't do anything. Clear browser cached data on Microsoft Edge. FIRST: carefully check that the email address is exactly correct. The moment I removed the personal account from her profile, her login (with a work account, @workdomain.com) worked; error gone. Attempt logging in with the primary Microsoft ID. I cannot believe the idiocy of this design. After registering successfully, you will be able to fill out the form for the account that needs to be fixed. And no, I am not going to spend hours first trying this ridiculous fix, then that, than another. After the Microsoft account ID registration is completed, you can try to log in again, and the Microsoft account does not exist error should be gone. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. At the moment, neither error message nor the logins show the important difference between the two types of login. Go to Microsoft Certification Dashboard. See, Step 2: Check products or services where you used your Microsoft account. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! I can sign into outlook just fine using my work domain email, but it wont work through power automate. And we need to confirm with you that whether there is a prompt to let you select work or school account or Microsoft account when logging in. I worked around it.. Hi so i restarted my HP laptop and i'm setting it up. Enter a different account or get All kinds of mismatches or incorrect inputs can also lead to Microsoft saying that the user does not exist, even if it actually does, or at least it did at some point in time. If youve come across other solutions to fix this problem, you can help the Windows Community by listing the troubleshooting steps in the comment section below. Not associated with Microsoft. From there, click on the launcher followed by Admin., Now click on Azure Active directory you may need to click on Show all.. After entering the unique code, you will be able to create a new password and sign in. After entering the unique code, you will be able to create a new password and sign in. Enter a different account orget a new one. my email address is - ***removed*** ***Personal information deleted by the moderator. In this article, we'll explore the differences between Azure Active Directory and Microsoft Accounts. Do I need a thermal expansion tank if I already have a pressure tank? Choose from the options provided on why you need a password reset, then click Next. What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? We won't spam you. Earlier today, that same email address was used to log into that same machine, but with no local admin account present at that point. Hopefully this will help somebody at a future time. The most common problem weve seen is trying a personal Microsoft account login to access a business/education only service. Now, if you log back into your account, assuming its still there without any restrictions imposed, you should be able to log in to your account successfully. Having the same problem trying to sign in to my microsoft account on edge (ios) to enable sync and getting the account doesn't exist message yet I am signed in to the same account on Edge on my personal computer. If not, select the checkbox next to the device. The app needs permissions to use SharePoint,office 365 and outlook.com. It also used to be possible not to connect to the internet and directly create a local account but that doesn't seem possible anymore, at least in Windows 11. You can also get this prompt if your Microsoft account has been deleted for some reason. These computers were set up for organization and the one I re-installed I set it up for personal use. Enter the email address, phone number, or Skype name you use to sign in then selectNext. To check what version of Windows you have installed, go to Start > Settings (gear icon) > System > About, and check the System type. To resolve this, log in using the details of the new account. That is frustrating because the field is required. If you have a different edition or version installed on your device, run the SaRA package to uninstall Office. This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. Hi Lael! Enter the on-screen character and click Next. For email accounts, it should be within 365 days. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft. Try out a couple of familiar usernames and passwords variation that might been have used recently. A Microsoft subscriber may be prompted to try a different email address or register a new one and try again. Based on your description, I have a general understanding of your problem, through my research and testing, when you want to buy a subscription, you need to create a business account to use it, so I would like to confirm to you if you do the same? If your Microsoft account doesn't exist but it does, you might be permanently locked out. Ok. You can unsubscribe at any time, of course. Trying to login to Microsoft can get into a strange loop being told theres already an account but then That Microsoft account doesnt exist. for the same address! If you are using Windows or any Microsoft product, you should be able to check into settings to figure it out. Please see the attached. For manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. I DO NOT WANT MY WORK LINKED TO HOME. Enter a different account or get a new one. , It looks like theres already an account with. Enter a dif Business process and workflow automation topics. Note: Before requesting a password reset, the user ID must have been confirmed to exist by the steps mentioned earlier. Your Microsoft account may have been deleted. What do I do? If there is no doubt as to using the right details and sign in remains impossible, then a reset is what should come next. Go to https://portal.office.com/account to check which Office version and edition you have available. I have a small business and I set up the network a few years ago. That's because the email exists in Gmail, but as the account no longer exists in Microsoft, your account must probably have been compromised. Move on to the next step: Step 2: Check products or services where you used your Microsoft account. How to use Mac screen sharing for computer help, Dictate speech to text on OneNote for Mac, Check out the new look Microsoft Office on an iPhone, Two ways to switch between Letter and A4 paper sizes in Microsoft Word, Ctrl + Enter shortcut in Outlook for Windows, Citation and Bibliography tools beyond Word, A simple check for Plus addressing with your email address, Make and customize your own tab on Office Ribbon, Make the Office ribbon suit you not Microsoft, How to get the Developer Tab in Office apps. Below are the prevalent ones: An account that your workplace or school provided may not have a Microsoft account associated with it. I think that's the core of the confusion. 1. Hey, so yesterday, I tried logging in into Minecraft. The error message isnt complete, wed like to see better explanations like this: It looks like theres already a work/school Microsoft account, It looks like theres already a personal Microsoft account. Here are some of the most common issues reported by users: This article outlines a few steps that the reader should follow to fix this error. Hence, logging in with the affected account (Alias) will trigger the user ID error. If you are having troubles fixing an error, your system may be partially broken. You will have successfully cleaned the cached data in your Chrome browser after following the instructions above; when you erase the cached data in Chrome, you subjectively eliminate any unneeded scripts and start from scratch. Fill out all required fields. That Microsoft account doesn't exist. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(569086*a+n))}var rng=document.querySelector("#restoro-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var restoroDownloadLink=document.querySelector("#restoro-download-link"),restoroDownloadArrow=document.querySelector(".restoro-download-arrow"),restoroCloseArrow=document.querySelector("#close-restoro-download-arrow");if(window.navigator.vendor=="Google Inc."){restoroDownloadLink.addEventListener("click",function(){setTimeout(function(){restoroDownloadArrow.style.display="flex"},500),restoroCloseArrow.addEventListener("click",function(){restoroDownloadArrow.style.display="none"})});}.

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