Never had a bad, Report an issue with the information on this page. Please be assured we take your feedback very seriously and will put measures in place to ensure this doesn't happen again. Care Coordinators work with GPs and other primary care professionals within the network to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers. If you would like to discuss this further with a member of our management team please give us a call, pop into one of our receptions or leave a message on our website and someone will get back to you. Maidenbower Square However, these issues were adversely affected by changes within the practice including relocation, an influx of patients registering with the practice from a local walk in centre and a high proportion of patients from hard to reach groups. Contact phone: 01403 330 320. Post code: RH12 0DD Courtyard Surgery - Salaried GP. This GP surgery is not currently accepting new patients. Contact us Address Cross Keys House 14 Haslett Avenue West Crawley West Sussex RH10 1HS Get directions (opens in Google Maps) Phone Reception 01293 450400 Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 26 October 2016 Improvements had been made to the reporting and recording of significant events and there was evidence of discussion and learning with staff. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing. We have a district nurse team attached to Saxonbrook Medical. There is a health visitor attached to Saxonbrook Medical at Maidenbower and Northgate surgeries: Saxonbrook Medical use staff based in the EU for back-office work such as letter and pathology administration for the purpose of supporting the UK-based staff. We carried out an announced comprehensive inspection at Saxonbrook Medical on 15 March 2016. Report review titled Practice playing Russian Roulette with peoples health! If you would still like to speak with a manager please contact us via our website saxonbrook.net, advising you had left a review on here and your contact details for someone to contact you back. Ask a Nurse We will reopen 11th November at 08:00. Improvements were made to the quality of care as a result of complaints and concerns. 14 Haslett Avenue West Thank you to all at Saxonbrook. Health and safety, legionella, electrical testing and equipment calibration had been addressed through this process. I have passed your feedback onto our team who will be really pleased to hear this. Login Register . I am sorry to hear you had a poor experience with us. 14 Haslett Avenue West Crawley West Sussex. Before you make your choice you can read more about our cookie policy. If you call for help you don't get it. The practice was rated as requires improvement for safe, effective, responsive and well-led services and overall. GP Partners:. 43.1% vaccinated, of 1391 eligible people. Maidenbower SurgeryTel: 01293 450400Fax: 01293 450419, Northgate SurgeryTel: 01293 450400Fax: 01293 450419, Maidenbower Surgery From South Terminal, Crawley 51 min From University Of Brighton - Falmer Campus, Brighton And Hove 136 min From Gatwick Airport, Crawley 49 min From Ikea, Croydon 171 min Outside of practice hours, call 111. removal of moles and skin lesions) - provided in-house and others. Cross Keys House Map, Northgate Surgery I am sorry to hear that you have been having trouble getting an appointment for a medication review. Click the title bar on any of the report introductions below to read the full entry. Thank you, Saxonbrook Medical. I have seen 3 different female GPs at the surgery over the last year or so to discuss menopause symptoms and treatments. This is a rediculas system based on luck. Services offered by Saxonbrook Medical Centre are Learning disability health check, Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. Saxonbrook Medical, Northgate Surgery, Cross Keys House 14 Haslett Ave West Crawley RH10 1HS Phone: 01293 223028 Email: for general enquiries only. So they are happy for patients to worry themselves sick as to why the Doctors are trying to contact them than leave simple message ie, Don't worry only trying to make you an appointment for xxxx, or don't worry nothing serious I'll call back. Thank you for your review, I am very sorry to hear that your husband has had a problem in getting an appointment. Ask a Nurse Find company research, competitor information, contact details & financial data for Saxonbrook Medical of CRAWLEY. The practice has introduced a new system where you have to make an appointment online. i hope the Gps/staff at the surgery revolt to there unrealistic employers who make these changes - as we are people not pye charts! Please note on the form that you have sent these details in reply to your online review response. Ask Reception, MRCGP, DFFP Qualified 2000 Belgrade (Senior Partner), Information On Booking Covid Vaccinations. Please note on the form that you have sent these details in reply to your online review response. We will use a cookie to save your choice. If you would like to discuss this further with a member of our management team please give us a call, pop into one of our receptions or leave a message on our website and someone will get back to you. We are fed up chasing back and forth to get these things sorted. Saxonbrook Medical Centre has not yet replied. Saxonbrook Medical Centre has medical staff of 6 to cater to your healthcare needs. So let's hope its not cancer. What is happening? Kind Regards, Saxonbrook Medical Team. Thank you, Saxonbrook Medical. We have processes in place to ensure no patient is left without their medication, so I would be keen to look into this further for you so we can pin point where the process failed and ensure it does not happen again. However, records relating to induction were not always evident or complete. We are very unhappy & very worried as It was bad enogh to try & get an appt before the new online appt system that started 18th July 2022. Before you make your choice you can read more about our cookie policy. I then asked to speak to the Practice Manager and was told (in my opinion ) quite abruptly no if I want to speak with them then I'm to make a complaint. really is this how things work now ? I have passed your feedback to the team who will be delighted to hear it. Cannot get repeat prescription renewed as it need to be reviewed by a doctor. The problem is if you are not lucky enough to be able get into the booking system within about 10 minutes of it opening in the morning you have to wait and try all over again 24 hours later. That is just two of several things that have gone awry recently. review titled Impossible to get appointments, review titled Great HRT knowledge and support. Someone needs to reviwe the whole thing & start again. This has been shared with the Patient Services Manager who will speak with the team regarding dealing with complaints. 840 were here. As part of this agreement, additional team members have been recruited to be shared between the network practices. Results from the national GP patient survey showed patients were treated with compassion, dignity and respect although results for patients feeling involved in their care and decisions about their treatment were lower than the national average. Information about services and how to complain was available. Drop your competitors from your business page. Sarah, Management Team. I have shared your feedback with the management team and highlighted some key learning points for us to look at and take back to the team. Ensure that all aspects of underperformance in the national GP patient survey are addressed, including areas such as patients not feeling involved in the planning of their care. The practicehad madeimprovements in this area and had held audit meetings with the multi-disciplinary team to develop a programme and involve a range of clinical staff. I am delighted to hear that you have been pleased with the service and care the surgery team have provided for your mother. Saxonbrook Medical | 24 followers on LinkedIn. Saxonbrook Medical Practice in Maidenbower, Crawley, has opened the doors to its dedicated vaccination unit. Impossible to get any, To be honest I'm not sure how to begin this review because it seems that everything regarding help, Report an issue with the information on this page. Maidenbower SurgeryTel: 01293 450400Fax: 01293 450419, Northgate SurgeryTel: 01293 450400Fax: 01293 450419, Maidenbower Surgery General Practice in #Crawley, serving 18,000 patients across our two sites in Maidenbower and. Care Quality Commision Clinical Commissioning Group Contact Us Home Visits How To Prepare For Your Consultation Language Assistance Opening Hours Policies and Procedures Training Practice Vacancies yes it takes a time to get through on the phone understandably as the surgery has staff on sick leave and shortages but the staff are doing their best. If you would like to discuss this further with a member of the management team, please either give us a call or leave a message on our website advising you left a review and would like to speak to someone about it further. | Saxonbrook Medical is a company based out . See salaries, compare reviews, easily apply, and get hired. The information on this page is for informational purposes only, and does not substitute medical advice. There are over 5,450 part-time careers in Crawley waiting for you to apply! Saxonbrook Medical Centre Saxonbrook Medical Centre, Maidenbower Square, Crawley, West Sussex . So let's hope its not cancer. I understand both sites are closed from12.3pm tomorrow for urgent training maybe you should look at your procedures as well. NHS West Sussex CCG is responsible for effective clinical commissioning of Saxonbrook Medical Centre. Report review titled as unsuitable Review titled Great HRT knowledge and support Rated 5 stars out of 5 by Tina - Posted on 17 June 2022 I have seen 3 different female GPs at the surgery over the last year or so to discuss menopause symptoms and treatments. The practice had clearly defined and embedded systems to minimise risks to patient safety. The last inspection date here was 17th March 2020 Will have to go to a walk in center! We would like to look into this for you and get it resolved asap. Ask Reception. However please contact us via our website contact the practice option and leave your husbands details and we will contact him to discuss the situation and resolve. Map, Northgate Surgery Someone needs to reviwe the whole thing & start again. Saxonbrook Medical | Crawley SUSSEX residents can begin getting the Coronavirus vaccine as early as this afternoon, as part of the latest stage of the biggest vaccination programme in NHS history, it has been revealed. Incredibly frustrating and I have no doubt dangerous for many who are trying to get appointments. We would also like to use analytical cookies to understand how our site is used and improve user experience. 92.42% had confidence, of 186 respondents. Its my birthday today thank you ruining it by leaving me to worry all day, Report review titled Missed call as unsuitable, Good Morning, thank you for posting your review. This is a local network including the Gossops Green, Bewbush and Coachmans GP Surgeries. I have passed your feedback to the team who will be delighted to hear it. Sarah, Management Team. Thank you to all the staff, Report review titled excellent staff as unsuitable, Good Afternoon Lyn, thank you for your review. 2018. RH10 1HS This email design is easy to digest and very attractive. 811 were here. Analytical cookies send information to Google Analytics. Staff told us that communication had improved and they felt involved in the development of the practice. 37.01% were satisfied, of 186 respondents. The service had been the recent recipient of the Nursing Times Nursing in Mental Health category and the clinical lead for the practice had been awarded the Nurse of the Year for the development of the service. Now impossible my Husband has tried to get an appt just b4 on 14th July 2022 was told to want till 18th July 2022 - Why? We are fed up chasing back and forth to get these things sorted. Ask the Practice My Mother has been seen in person and care excellent Incredibly frustrating and I have no doubt dangerous for many who are trying to get appointments. However I understand that on this occasion this has not been the case for your husband and this is something we would like to like to look into urgently for you. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Care Quality Commission Inspection Ratings. To be honest I'm not sure how to begin this review because it seems that everything regarding help for your illness or condition is blocked in one way or another it's almost impossible to speak to a doctor or clinician & the difficulty in obtaining help is unbelievable you could literally die while awaiting help , I'm sure that every doctor is busy but push buttons & phone options are not the way to treat the sick . This has been shared with the Patient Services Manager who will speak with the team regarding dealing with complaints. These roles include: Clinical Pharmacists work as part of the multidisciplinary team in a patient-facing role to clinically assess and treat patients using their expert knowledge of medicines for specific disease areas. I would also like to apologise for the service received when calling to the Practice. Cross Keys House The #Chiefs training staff is the worst in the league, according to report by the NFLPA. It is very important to us that we get this sorted for you. They were rated as good in caring. Crawley West Sussex The provider was aware of the requirements of the duty of candour. Our key findings across all the areas we inspected were as follows: A mental health wellbeing service had been developed within the practice. Kind Regards, Sarah. I am pleased to hear that you have had a positive experience with the Practice. Report review titled Impossible to get appointments as unsuitable, Thank you for taking the time to post a review. Saxonbrook Medical Centre has not yet replied. As far as knowledge and treatment for menopausal symptoms goes, I cannot rate this surgery and its GPs highly enough. Report review titled Impossible to get appointments as unsuitable, Thank you for taking the time to post a review. Closed for Training 10th November 2021 Both surgeries will close at 12:30 today for staff training. As this is an anonymous platform we are unable to contact you directly. RH10 7QH Please find more information on our practice in our Patient information leaflet. RH101HS. Report review titled Very grateful as unsuitable. Saxonbrook Medical Practice in Maidenbower, Crawley, has opened the doors to its dedicated vaccination unit. FCPs can assess, diagnose, treat and manage musculoskeletal (MSK) problems and discharge a person without a medical referral. Graham C. 4 February 2019, 8:31 pm Disgusting service yet again from The doctors . I needed help today and was called back in no time and medication issued. Saxonbrook Medical Centre Replied on 10 January 2022 Thank you for taking the time to post a review. Thank you for taking the time to post a review. The practice had made improvements in mandatory training attendance for staff with the development of a range of training available including online and some in-house sessions to ensure that training was timely. Midwives from East Surrey Hospital hold weekly antenatal clinics at the surgery. Patients can contact Saxonbrook Medical Northgate Surgery at 01293 450400 for appointments. West Sussex I am pleased to hear that the service you have received all round has been positive. There was a clear leadership structure and staff felt supported by management. 2015. I have shared your feedback with the management team and highlighted some key learning points for us to look at and take back to the team. Kind Regards, Sarah. My husband and I are really fed up with Saxonbrook, my test results have been sent from East Surrey hospital to my GP ..not arrived apparently and a referral for cataracts operations sent from opticians for my husband .not arrived apparently. Saxonbrook Medical is a proud member of the South Crawley Primary Care Network. The areas where the provide should make improvements are: Ensure that induction records are complete for new staff. Job summary. Although the Practice Manager wasn't available at that time, your details should have been taken for a member of the management team to contact you. 72.00% reviewed by GP, out of 50 patients diagnosed. They are able to process UK-based data through NHS-approved encrypted channels and use only NHS-approved software in their tasks. The practice has introduced a new system where you have to make an appointment online. However, this, Cannot get repeat prescription renewed as it need to be reviewed by a doctor. West Sussex Will have to go to a walk in center! Saxonbrook Medical Centre is a GP/Doctors practice in Crawley. General Practice in #Crawley, serving 18,000 patients across our two sites in Maidenbower and Northgate. Sarah, Management Team. I am sorry to hear you had a poor experience with us. Crawley The Doctor that has looked after my Mother has an understanding manner of her age and independence We would also like to use analytical cookies to understand how our site is used and improve user experience. 62.12% detected by practice, out of 66 new diagnoses. Saxonbrook Medical Centre is one of the leading GP practice in Crawley and it is located at Maidenbower Square, Crawley, West Sussex, RH10 7QH. It reminds the audience how important vitamin C is for their immunity creatively. I visited the surgery to see a Doctor and wore my mask as asked to but in the waiting room was a, Although the surgery is very stretched due to demands on the service, I have always found the staff, Called to get an appointment for my 2 year old, everyone was so helpful and caring! - To look at a lump! The reception staff always go above and beyond to help which is so much appreciated especially in the current climate. All aspects of care for your pregnancy are provided. The low-stress way to find your next part-time job opportunity is on SimplyHired. All staff members are fully aware of their Information Governance responsibilities and are subject to stringent training and auditing procedures. The practice had good facilities and was well equipped to treat patients and meet their needs. There was an open and transparent approach to safety and a system in place for reporting and recording significant events. A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. We have processes in place to ensure no patient is left without their medication, so I would be keen to look into this further for you so we can pin point where the process failed and ensure it does not happen again. removal of moles and skin lesions) - provided in-house and others. Crawley RH10 9XA, Betts Way, Freedom Works, 1st Floor, Astral Towers. On 8 November 2016 we undertook a further comprehensive inspection. 83.44% within a recommended level, out of 646 patients. Long-Acting Reversible Contraception (LARC - eg IUD or implant), Minor surgery (e.g. Advise you left a review and was asked to contact to speak to a member of the management team about it. The reception staff always go above and beyond to help which is so much appreciated especially in the current climate. Flu vaccinations - Under 65 At Risk Groups. RH10 7QH 26 March 2021. GP. Thank you for taking the time to post a review. If you would still like to speak with a manager please contact us via our website saxonbrook.net, advising you had left a review on here and your contact details for someone to contact you back. as unsuitable. Please do not send any patient information to this email address. All staff members are fully aware of their Information Governance responsibilities and are subject to stringent training and auditing procedures. Saxonbrook Medical Surgery General Practitioners Dr Hicham Nakouzi - Male MRCGP, DFFP Qualified 2000 Belgrade (Senior Partner) Dr Jasna Gvozdenovic - Female MD MRCGP - Qualified 1995 Belgrade (Partner) Dr Lucy Cox - Female MBCHB MRCGP DRCOG Qualified 1998 Leeds Dr Catherine Eades - Female MRCGP - Qualified 2009 University of London Saxonbrook Medical Centre GP has total 19591 registered patients, out of this there are 9756 female registered patients and 9835 male registered patients. Staff were aware of current evidence based guidance. We will use a cookie to save your choice. Contact phone: 01293 907067 Organisation: Saxonbrook Medical Centre Website: www.saxonbrook.net Location: Crawley, West Sussex Post code: RH10 7QH/RH10 1HS ( View on a map) Full or Part-time Salaried GP Crawley, West Sussex We are a team of dynamic, friendly, vocationally motivated staff. New part-time careers in Crawley are added daily on SimplyHired.com. I finally manage to speak with a member of staff @ 17.58 and asked why I had received the call and why no message was left the call was to make an appointment for a smear ( usally done by text ) and they are not allowed to leave messages . Distinguishing Characteristics: The Correctional Staff Nurse classification includes Correctional Staff Nurses who are employed by Kern Medical Center and assigned to Juvenile correctional medicine facilities. Contact us Address Maidenbower Square Crawley West Sussex RH10 7QH Get directions (opens in Google Maps) Phone Reception 01293 450400 Online Visit GP surgery website but no good, cant even get the online requst answered prop was told to submit it again - why? 0 0. Sarah, Management Team. Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. Theyve worked with me to find the type of HRT best suited to me, and I have always felt listened to and respected. Information On Booking Covid Vaccinations, Maidenbower Surgery: 01293 600300 Ext 3969 (based at Crawley Hospital), Northgate Surgery: 01293 600300 Ext 3256 (based at Crawley Hospital). Analytical cookies send information to Google Analytics. Those working in these roles within a network can be accessed through direct referral by staff in GP Practices. Exception reporting was higher than average in some areas. RH10 1HS National survey results demonstration that satisfaction was below average in this area, however on the day of inspection patients told us there had been recent significant improvements with this. I am pleased to hear that the service you have received all round has been positive. RH10 1HS Saxonbrook Medical: details with 62 reviews, phone number, work hours, location on map. As this is an anonymous platform I am unable to contact you. The protesters marched from the Regional Health Department headquarters to Puerta del Sol chanting slogans such as "Ayuso (President of the Community of Madrid) and Escudero only think about money." "We are protesting because we . Report review titled Poor practice as unsuitable, Thank you for taking the time to post a review, however I am very sorry to hear that you have had a bad experience with us. What is happening? Before you make your choice you can read more about our cookie policy. Let us know your preference. Saxonbrook Medical in Maidenbower, Crawley is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. as unsuitable. its a disgrace, absolute digrace & so very stressful I feel we are living in a third world country. The team will be very pleased to hear your fantastic feedback. Thank you to all at Saxonbrook. Consult your healthcare provider! (Note that ordering several items at once to be counted as one prescription). Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. Menu NHS West Sussex CCG is responsible for effective clinical commissioning of Saxonbrook Medical Northgate Surgery. Saxonbrook Medical Jul 2022 - Present7 months Paramedic working in primary care South East Coast Ambulance Service NHS Foundation Trust 7 years 10 months Paramedic Mar 2018 - Present4 years 11. American College of Sports Medicine Oded Bar-Or International Scholar Award American College of Sports Medicine. PRESS RELEASE: 26th March 2021. saxonbrook medical email . Get the latest business insights from Dun & Bradstreet. General Practice in #Crawley, serving 18,000 patients across our two sites in Maidenbower and. The doctors, nurses and actually all the staff were amazing, professional, calm and reassuring! Please be assured that we have worked very hard on this appointment system and believe that it is a positive change for our staff and patients and a system we have seen have great results elsewhere. Social Prescribers connect people to community groups and agencies for practical and emotional support and complement other approaches such as care navigation and active signposting. To be honest I'm not sure how to begin this review because it seems that everything regarding help for your illness or condition is blocked in one way or another it's almost impossible to speak to a doctor or clinician & the difficulty in obtaining help is unbelievable you could literally die while awaiting help , I'm sure that every doctor is busy but push buttons & phone options are not the way to treat the sick . I have made the management team aware that you will be in contact. Correctional Staff Nurses provide basic and emergency health care services to persons housed within Kern County correctional facilities. Clearly need more staff to answer phones as I have been stuck in queue at number3 for last half hour. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment. Thank you for your review, I am very sorry to hear that your husband has had a problem in getting an appointment. The practice were working to make improvements and there. Saxonbrook Management Team. Report review titled No appointment. Report review titled Great HRT knowledge and support as unsuitable, Thank you for taking the time to post such a positive review. - To look at a lump! The team will be very pleased to hear your fantastic feedback. Ask the Practice Crawley The Doctor that has looked after my Mother has an understanding manner of her age and independence yes it takes a time to get through on the phone understandably as the surgery has staff on sick leave and shortages but the staff are doing their best. Please be assured we take your feedback very seriously and will put measures in place to ensure this doesn't happen again. Patient reviews of Saxonbrook Medical Centre - Page . Without fail, the screen just says "no appointments" and staff refuses to help over the phone. We've put some small files called cookies on your device to make our site work. review titled Practice playing Russian Roulette with peoples health! Data showed that the service had reduced the number of referrals into secondary care mental health services. They dealt with the situation and treated my son in a timely fashion which was . When you are unwell & unable to move very far being sick you don't expect to be advised to go to a walk in centre for help when you have just explained you can't move .

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