This issue is confirmed to occur with both the newer USB-format mouses and older models that are still using a PS/2 port. http://support.microsoft.com/kb/929135. Down below, youll find a collection of methods that other users in a similar situation have successfully used to fix the random mouse disconnects. I don't think this is a cable or synapse issue. My Razer Basilisk works fine if no Razer software is turned on. What is the point of Thrower's Bandolier? Test the device on your PC with Synapse disabled. If youre still encountering random disconnects, move down to the next method below. Things plugged in to USB: mouse, keyboard, controller, and external monitor. Quit synapse, mouse and keyboard work perfectly! To help resolve keyboard and mouse randomly disconnects or has an intermittent connection, follow the steps below: Identify Dongle Connectivity specific issue: Ensure your device is updated to the latest firmware. How To Fix If Keyboard Keeps Disconnecting? In addition to this, I also had to disable the mentioned checkbox, but under Human Interface Devices > USB Input Device(s). I had the same issue with my Razer Blackwidow Elite. Okay if you have a spare mouse use that to uninstall the razer software/mouse driver. Tried it on the PC and a laptop, same issue. If this procedure didnt resolve your issue or wasnt applicable to your particular scenario, move down to the next potential fix below. We spend our lives not taking chances so that we can make it safely to death. Several users that have also been encountering this issue have reported that they identified the culprit as being another USB connected device that was causing the interference that ended up affecting other USB-connected devices. I tracked down a replacement cable (PRIME HAD IT! Hey guys, after a while using my Razer devices which are Blackwidow keyboard (usb), Kraken 7.1 headphones (usb) and Naga Epic Chroma (mouse/usb), I found them disconnecting from my PC for no reason. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner. I use my computer for gaming and, more importantly, as a DAW (digital audio workstation) and for instrument playback and recording. We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this particular problem. i am glad you managed to fix your problem :) i was hoping that this thread would help someone at least! This is the mouse I am using now for over two years and it's been great. We'll send you an e-mail with instructions to reset your password. Click Ok to save the changes, then restart your computer to enforce the change. Do your keyboard and mouse/mice always work on a another system? 2 more seconds, and it connects again, and this keeps going on. Method 8: Performing a System Restore Several users reports seem to suggest that the issue can also be caused by Registry corruption. In this case, follow the method down below for a different repair strategy. Razer logo disappears and mouse not responding. Obviously unscrew, and take the mouse apart (be gentle as there are cables inside attached to the "4 walls" of the mouse (scroll wheel/clicker area, and the 12 side buttons ) You can then take out 2 screws on the inner circuit board to release the original cable, unplug said cable and attach the new. thanks for you're reply! If you only started to get random disconnects recently, you should be able to fix the issue by returning your registry to a healthy state. Generally, they can last up to 3 years with some . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Several users have been reaching us with questions after getting increasingly annoyed by the fact that their mouse is randomly disconnecting and reconnecting while they are using it. So, this tells me it was the mouse itself. My mouse, the Razer Mamba Elite, despite only having it for 3-4 months, started disconnecting randomly then rapidly reconnects at random times whenever I'm on youtube, games, etc. Otherwise, the mouse keeps disconnecting and reconnecting. Uninstall synapse 3. I returned the mouse thinking it was a hardware issue and got a replacement mouse. Do not open the mouse until you are a veteran in the field because you would damage something else. If the dongle is plugged into the extender, try and place it nearer to the peripheral and see if the issue still occurs. I'm not sure if the registry corruption is truly the cause, and I'm not sure if this actually fixes it, but it's worth a try. Its possible that after a Windows update, your OS installed the wrong driver version, which ends up creating disconnection issues. Mouse keeps disconnecting I've had my Steelseries Rival 300 for almost a year now, and within the last 2 months, it has been disconnecting and reconnecting randomly. From what you describe, nothing immediately comes to mind what the cause of the issue you are observing might be. Note that for me it worked only when I disabled top one. I have googled "USB mouse disconnects and reconnects", and it seems to be fairly common but none of those were resolved. It seems to be working for my most recent experience with this problem. Go to your Control Panel > System > Hardware tab > and click on the "Device Manager" button. Do the lights flicker when your issue happens? Supposedly this can be caused by registry corruption: This issue can occur when the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. I had the exact same problem with two 1600 MX-518 mice. In the USB Root Hub Properties dialog, click on the "Power Management" tab. I've tried uninstalling and reinstalling Synapse dozens of times, changing all my power management settings to keep everything on. Some way to test if my mouse is malfunctioning other than the obvious ? Like i said i am new to posting here, and thought reddit was the perfect "one stop shop" for anyone attempting to google this issue. You might try installing the latest software from Microsoft: http://www.microsoft.com/hardware/windows7/support.mspx. Copyright 2023 Razer Inc. All rights reserved. As it turns out, there are multiple potential culprits that are known to cause this issue: If youre currently trying to resolve this mouse problem on your Windows 10 computer, this article will provide you with some troubleshooting steps that should help you in resolving the issue. Be prepared for that anyone who tries this solution. I read that maybe it is an IRQ conflict, and I tried to look into that but did not really know what was going on, but didn't see anything obviously wrong. i have the razer viper 8kz for about a month now i have the same issue when lifted it turns off when i plug it in sometime it doesnt even work sometimes it works for 15 seconds what can i do to fix this . Windows Bluetooth Power Management already handles power saving. and you are GOLDEN. This is to isolate the device from a software issue. Where does this (supposedly) Gibson quote come from? Then, try to change the mouse and recheck once more to be more sure. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. I remember I used to have this issue here and there, then one Windows update last summer and it happens up to every 3 seconds. I tried all other answers in this question, but none of them worked. I remember I used to have this issue here and there, then one Windows update last summer and it happens up to every 3 seconds. What is the correct price class for a decent mouse? Ensure your device is updated to the latest firmware. This is specifically reported to occur with configurations that have external hard drives connected through USB. I'm using a Razer deathadder elite, motherboard is b450 tomahawk max, other USB device that I meant is headphone and keyboard. It would only stop when lifted. In Device Manager, find your mouse under the heading "Human Interface Devices". I use genuine Win 10, newest razer synapse and I've tried different versions as well as well I tried uninstalling and reinstalling everything over again with no luck at all. Not sure if anyone else is experiencing this. And again sorry if this isnt the section to post in, if it can be moved great, and again, please feel free to copy and paste to any releveant subreddits/non reddit forums. If it is already directly plugged into the computer, try a different USB port. Once youre inside the Windows Update tab, click on, Once the analysis is complete, follow the on-screen prompts to install all pending. Disconnect between goals and daily tasksIs it me, or the industry? Right-click, select Properties. If you do not get it sorted by reinstalling drivers, then you should change your mouse. Throughout the day both my Razer mouse and Razer keyboard disconnect and reconnect. Hi, I got the exact same issue just yesterday. Enter your username or e-mail address. Linear Algebra - Linear transformation question, Batch split images vertically in half, sequentially numbering the output files. My whole probkem and 2 months of battle came down to a issue in the cable - it all makes sense. Unbelievable that razer are still selling products that don't work! This feature allows the hub driver to suspend an individual port without affecting the operations of the other ports on the hub. Reinstalling driver would not help. I don't have any other OS's installed however this DID happen when I was running vista 64 bit (the problem followed after I formatted and switched to windows 7 64-bit. Issue started happening 1 or 2 weeks ago, when it first happened i didn't care but its so frustrating when it happens in-game, disconnecting 2 or 3 times and mouse starts working again. I proceded to "isolate" 4inch/100mm segments of the cable sarting at the plug end (To isolate, i placed firm pressure on the 4inch mark so the cable leading to the mouse wouldnt move but i could wiggle the plug end freely), I did this along the whole lenght of the cable, and guess what? The DPI stage light is blinking though. However, the next day when I booted my pc, the keyboard disconnects every 5-8 seconds. Sorry, our virus scanner detected that this file isn't safe to download. This was the last thing I tried, and it has seemed to solve the issue. when playing games such as overwatch, i would obviously make quick mouse movements which would cause it to catch on this cable break, temporarily shutting the mouse down! @Aaaayu: I have 8 "USB Root Hub"s. I disabled the power off feature of the first one listed and it did not effect the problem. Nothing has ever ever worked. Anyone had similar problem maybe? I have disconnected all USB devices except for my keyboard and mouse and the problem still occurs. Happens with all 4 Razer devices I own. Selective suspensions is a useful feature to have enabled (especially if you want to conserve power), but its known to cause disconnection issues with peripherals. I originally posted this over at r/computers, but thought i would duplicate here as i had no idea this subreddit existed! If the disconnects are still happening, its clear that the issue is not isolated on Windows 10 and is not related to the mouse drivers. Please try again in a few minutes. An unlikely culprit but a fairly common one is electromagnetic interference or pulse that is temporarily disconnecting the mouse. Only shutting down iCue gets ride of disconnection. Made by redditors, for redditors, to discuss RZR products. I'm kind of mad because the controller was almost 200 dollars and only used it twice. That fixed the problem for me. Long time lurker but making a post after having an issue where my mouse would disconnect and reconnect randomly (seemingly most of the time gaming, notibly overwatch) - Razer naga 2014. It took around 10 mins to replace. I have to plug he 230w power in for a few seconds, mouse and keyboard come back, I can then unplug the power again and go back to the dock power. It could happen once or multiple times at seemingly random times. Issue did not appear for couple days. Once the next startup sequence is complete, see if you still experience random disconnects. Can Martian regolith be easily melted with microwaves? Create an account to follow your favorite communities and start taking part in conversations. rev2023.3.3.43278. Nothing else seems to reconnect like this, my USB keyboard has never once cut out like the mouse does and neither have any of the other devices I have connected (webcam, USB hub, various devices sometimes connected through USB cables, and IR receiver for windows Media Center remote). Then one at a time plug in your razer devices.hope this works. So, last but not least, i decided to reinstall windows to hopefully nuke the issue for good. Continue uninstalling all USB Root Hubs. How can we prove that the supernatural or paranormal doesn't exist? Mouse stops working when lifted and put down back, takes 1-3 secs to work again, USB mouse disconnecting and reconnecting in windows and linux, My mouse disconnects when not touching a surface, and lags to start moving the mouse, but will work pefectly fine till I pick it up to move it, My mouse, just says Microsoft on the bottom, and doesn't work. I notice that the disconnect happens much more frequently while playing a game. Looking for a bluetooth mouse without USB. That page recommends a system restore or uninstalling the USB device in Device Manager. I thought my mouse went dead and after connecting it to my laptop, it went ON. it's happening Frequently and its to the point now where if I can't find a fix soon I'm throwing them in the garbage and buying Corsair. Your best bet is to try to find a way to reproduce the failure as quickly as possible. Uncheck Allow the computer to turn off this device to save power . - the incident has nothing to do with me; can I use this this way? i was struggling for months until i figured out the cause! They both keep Disconnecting and Reconnecting. You can try to unplug from the current port and plug in the other ports to fix this issue. Exactly the same issue. Does this happen with any other OS installed? If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. However I didn't play any full screen games (besides Geforce now), I didn't have a single disconnect for a month. Each of the potential fixes featured below is confirmed to be effective by at least one affected user. ( Razer Deathadder Elite ) Im having this mouse for about 2 years, no issues happened. If so, try to uninstall/reinstall the driver of your Razer devices from the Device Manager before reinstalling Synapse. But what i realized 1 day ago that between the disconnects, mouse lights were still working. (I would recomend reading on as i was thorough with my process, but if you want the fix, skip down to "solution"), Okay so, first i tried the usual suggestions in forums/searches etc. Disconnection seems to happen more often in gaming than when idle. Now, right-click on your mouse and select Properties . "After the incident", I started to be more careful not to trip over things. I can't justify buying any more Razer products so, the next company that makes anything close to a Tartarus for a similar price is getting $400 in sales from me alone, and my loyalty. Razor Blade 15, Raptor 27 Monitor, Nommo Speakers, chroma stand,thunderbolt 4 chroma dock. Sort them by vendor ID, select everything related to that product, right click, and uninstall them all. I have to disconnect the cable from it and connect it back.. Hi everyone im hoping to find help here because i searched everywhere. Maybe gaming tech companies need to be put on "Cancel" for all the bullshit they produce. I made sure that all USB power settings are set correctly. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So I'm basically onto my 3rd mouse. A day later, the mouse disconnects randomly and causes my game (DoTA2) to crash. In addition to uninstalling the device itself, you can uninstall all the USB root hubs on your machine, and they will be reinstalled after a reboot, as recommended in this HP article USB devices are detected by Windows but are not working properly: The problem of your Razer Mouse Keeps Disconnecting should possibly be related to software issues and can simply be solved by troubleshooting steps. I decided to unplug the mouse and make the cable as straight as possible (No coils, kinks, twists, you name it) i then plugged it back into a usb slot on the font of my machine, for easy access and to be able to "stretch" the cable out as long as possible. Things I've tried: 1) turned PC off and on a few times. USB disconnects and reconnects randomly, anywhere from 1 hour to 3 hours, sometimes even going 6-7 hours, but definitely multiple timers per day. Several affected users in which this scenario was applicable have managed to resolve the issue by performing a system restore., restoring the machine to a healthy state where the registry wasnt corrupted. So I installed Synapse 3 again. Go to Control Panel and into Mouse Hardware Tab Properties Hardware Tab > Uninstall. (gently pry them with a fingernail or other object, they take a small amount of work but they do no tear if you are carful - set these face up to one side and you can reattach with existing glue and make it look untampered with!! *Sadface*. Please try again in a few minutes. It really sucks to be playing a game (and happens on desktop as well) for the mouse to just die out for a few seconds and come back. Sadly, "became less severe" is not a solution. Go to the Power Management tab. Press question mark to learn the rest of the keyboard shortcuts. Navigate to Power Management. 3) disabling the computer to turn off device to save power under "Device Manager Universal Serial Bus controllers". Mentioned above update isn't installed at my PC. Okay. I looked at the microsoft support page but my mouse isn't listed there since it is a logitech mx518 and not a microsoft product. I just unchecked "Allow the computer to turn off this device to save power" and all is quiet. I've had the same issue for a over a year now. I tried bending the cable left and right without lifting the mouse, it still works. For a better experience, please enable JavaScript in your browser before proceeding. edit : I have found it is the mouse's issue, I've changed my mouse to G250. Razer better fix their $hit or all 6 is being returned tomorrow. Heres a quick guide on how to do this: If the issue is still occurring even after youve updated your Windows 10 system to the latest build, move down to the next method below. Its obvious, but please unplug your mouse from the usb. I hope this can help at least one person reading. It all went ok. Everything auto-reinstalled itself when I started it back up. Troubleshooting Connect and share knowledge within a single location that is structured and easy to search. Razer Kraken headset keeps connecting and disconnecting; freezes computer. It was not possible to disable Razer BlackWidow keyboard lightning when PC was locked or screens were disabled due to inactivity. -Razer support would tell you to reinstall Synapse, or update the firmware, but you can't, and it wouldn't do any good anyway. Steps To Fix Mouse Keeps Disconnecting Problem Check on the USB Suspend Check on USB Selective Suspend and Disable it Reinstall the Mouse driver from your Manufactures Website Follow the below steps to Uninstall and reinstall the driver Install the Leftover Windows Update Ultimate Solution: System Restore As someone who has razer products and had to struggle with them - fucking run, run now, run, run and leave it, run run run and set it on fire. If youre experiencing random mouse disconnects while you are actively using the mouse, you might want to investigate this scenario. Mouse spun around like crazy then disconnected and no power. Right-click on the Start menu and go to Device Manager. But here what I noticed, I have two HID-complaint mouse entries in Device Manager: If I remove one of them in a short time it will reinstall itself. When it loads, your mouse should be working fine. This can occur for several different reasons. My problem is that for whatever reason my headset (Razer Kraken Kitty) will disconnect itself from my computer entirely, play through my monitor, and then reconnect a second after. I haven't tried my mouse on a different system however I did try a different mouse on this system and that one messed up as well. If this does not work, do the same for the USB Input Device - uncheck the box "allow the computer to turn off this device to save power. How do you get out of a corner when plotting yourself into a corner. it only has this with my pc and not with another pc or my laptop. Razer support only in the pinned post. Razer is the world leader in gaming hardware and systems. In this video, the RGB Headset stand LEDs stop functioning correctly at the same time the keyboard has issues, but the Goliathus mousepad seems to keep working fine. If that doesnt work your mouse might be broken. So far no disconnections for over 3 weeks. I am in the UK. Inside the Properties screen of the HID-compliant mouse, select the, Once the uninstallation is complete, open your browser and search online for . It only takes a minute to sign up. Some users are suggesting that the issue started to occur after they installed a pending Windows 10 update. I have a Tartarus, Naga Hex V2, and Black Widow Ultimate 2016. Heres what you need to do: If youre still encountering random mouse disconnects even after disabling USB suspend, move down to the next method below. Here is Logitech's support website, and if your mouse is still under warranty, I highly recommend Logitech support. Start using your mouse normally and see if the issue is still occurring. You can then take out 2 screws on the inner circuit board to release the original cable, unplug said cable and attach the new. The issue is clearly software-related. For PC, we recommend using the USB ports at the back of the PC. Ran a USB viewer log, log showed that the the disconnect occurs with Commander Pro USB port, Have tried uninstall HWinfo + configure USB power setting. Sometimes the LEDs won't turn off, sometimes it will. Razer DeathAdder Keeps disconnecting My DeathAdder Chroma will keep disconnecting when playing games, or even during regular desktop use. Before you try any of the other potential fixes present below, its important to make the necessary verifications to ensure that youre not actually dealing with a faulty mouse. I dug into "Mice and other pointing devices", found the mouse, and selected "Uninstall device" from the right-click menu.

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