For faster replacement, you also can pick up your replacement card at an in-person service location. If you ever lose your card, well replace it and restore your value for a $3 fee. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Then take a long joy ride on Caltrains. EMC However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. If do not tag on and/or off, you will be subject to citation. You can add value, see what's on your card, and see recent transactions. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. endstream endobj 185 0 obj <. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. How can I cancel my card and get a refund? 0.749023 g Otherwise, you will be logged out automatically. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. /Tx BMC balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. If your card is registered, contact us so we can block your card from further use. 0 0 10.146 10.364 re 0 6 Fares are for one-way travel. Station Agents can also provide pre-addressed envelopes to Treasury. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. EMC If you are still having trouble with your Go Pass, please contact us at. Add only that total amount to your card. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. H*2T0T341f& If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. /Tx BMC 0.749023 g BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. As others have said, you can get it on the Clipper phone app for free. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. /Tx BMC Key Clipper information translated to Chinese. How can I check my card balance or how much I was charged for a trip? If youre not paying with Clipper, please see an attendant for information about ticket purchase. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream BART will refundpaper ticketswith a remaining value greater than $1.00. /Tx BMC /Tx BMC Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. BART will also refund full unused paratransit ticket books. How would you improve Clipper? Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream How many people do not know and never retrieve their funds? The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. Prior to that he was an assistant sports editor at the paper from 1984-1987. Clipper said they didnt have money in their accounts. . USF does not issue refunds for a lost commuter subsidy. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. No. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). There is a $5 fee for this service. Email clipper@bayareametro.gov. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream A reader in a prior column thought $300 had disappeared from an account. Otherwise, you will be logged out automatically. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Roadshow. Phone. Tab will move on to the next part of the site rather than go through menu items. /Tx BMC This is the version of our website addressed to speakers of English in the United States. Your session is about to expire due to inactivity. And Metro card. If your card is registered, contact us so we can block your card from further use. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream The other option is a refund. E\\y\F@B.THH!*o* Then you wouldn't have to bother about a refund. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. My spouse, relative, or close friend needs help managing their registered Clipper card. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. H*2T0T3415Rf& 0.749023 g j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. EMC endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream Transit pass refunds are subject to transit agency approval. /Tx BMC https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Enter and space open menus and escape closes them as well. So what you could do is to rack up a negative balance to offset the $3 fee. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. A: Many others are praying, as well. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T3415Rf& Tickets submitted for refund must have been purchased by cash or debit card. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. BARTs Treasury Department will then process the refund. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. Subject . Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Q&A: Highway 101 express lanes opened Friday. more. for more info). Mail the ticket(s)toBART's Treasury Department. /Tx BMC Your session is about to expire due to inactivity. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. If you ever lose your card, well replace it and restore your value for a $3 fee. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . E\\y\F@B.DHR!"g/ Is there a way to purchase the card without paying the fee? In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. No service to Chase Center atthis time,stay tuned for updates. Choose to stay logged in or to log out. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. EMC To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. If a Clipper card is not used for six months, it can be deactivated. New to Clipper? For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. For faster replacement, you also can pick up your replacement card at an in-person service location. Use the app to manage your cards. Clipper's on your phone! Each Smart Pass user only gets one replacement per calendar year. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. Key Clipper information translated to Spanish. There is a 50 cent surcharge per trip for paper tickets. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. Registration is easy, and its free. All rights reserved. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Your Clipper card will not be returned to you. This option helps you avoid paying for postage and is the most secure option. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Your refund request will typically be . If you have a question, please call (510) 464-6841. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Does this mean my card is worthless and I might as well toss it? Key Clipper information translated to Spanish. But alas, no longer on bART as they now wont let you exit like they used to. After that, you need to tag on and off for each ride. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream f But nobody did. /Tx BMC Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. safe parking at hotels near Oakland Airport?? All rights reserved. Where to Use On 24 transit services and more. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. If your card is registered, contact us so we can block your card from further use. about the future of clipper (external link). Need to Order a Clippercard? A reader in a prior column thought $300 had disappeared from an account. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. The Go Pass is also available to graduate students until December 31,2022*. Can I have more than one card in my Clipper account? Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. BART will refund tickets with a remaining value greater than $1.00. E\i\\ You can have multiple adult cards associated with a single account. Orders will not load if your Clipper card balance is negative. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. At your request, we can mail you a new card with your balance restored, typically within 2 business days.

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