This means that an issue with your internet connection is interfering with the pairing process. This means that you appear to be outside of the UK or European Union (EU) when trying to watch programmes. What content and channels are available on the BT Sport app? Most of the time this can be fixed by checking that your HDMI cable is securely plugged into your TV and TV box. If you still have the same problem try, Try reversing or using a different HDMI cable between your TV and TV box, It might be a problem with the TV and TV box communicating with each other. 14-08-2021 You need to disconnect and reconnect to Chromecast. MD101, MD102, MD103, MD104, MD105, MD106, MD107, MD108, MD109, MD110, MD111, MD112, MD113, MD114, MD115, MD116, MD118, MD119, MD120, MD121, MD122, MD123, MD124, MD125, MD126, MD127, MD129, MD130, MD131, MD132, MD133, MD134, MD135, MD136, MD137, MD128, MD003, MD138, MD139, MC001, MC002, MC003, MM004, MM005, MM006, MM007, MM008, MM009, MN020, MO999, MP104, MW041, MW998. Follow these steps to try and fix these IPC errors: If the content isnt available after five minutes, follow these steps to try and fix the errors: IPC6028, IPC6030, IPC6033, IPC6034, IPC6035, IPC6036, IPC6037. A free (Lite) version of this app is also . If this hasnt fixed your problem, BT customers canclick here to chat with us >", on Press the Help button, then the numbers 7 2 0 and then press OK. Now scroll through the different input options until you reach the correct input channel. Youll see this error when youre trying to set your marketing message preferences, either during first-time set up, or via the settings page. 17h00, on You can only watch programmes on the BT TV App in the UK or EU. click here to visit the BT Sport App error message page >, just click here to place an order for BT Sport >, Here's how to add an account on My BT for BT Sport, Check our service status page (click on the 'TV' tab) to see if there are any known problems affecting the BT Sport service, Check your internet connection by trying to watch a video on YouTube. This error code relates to the enhanced video player. 05-10-2021 No results found but hit enter for the most relevant articles. The help tool can quickly get you back up and running again. You'll find help with BT Sport App error codes here>, bt/help/en/bt-sport/fix-a-problem/app/mobile-and-tablet/errors-on-the-bt-sport-app-on-smartphones-and-tablets.html, If the app's not working after you've downloaded it, try turning your device off and back on again. You'll not be able to watch any BT Sport online content if you have certain cookie restrictions; please follow the instructions below. Check that your TV is on the correct input by pressing the 'Source' button on your TV remote control. These error codes indicate that the web browser on which you're trying to view isn't supported by our player. Before looking for your error code, why not try our TV help tool? In order to watch a single Extra TV channel with good picture and sound, you need minimum download speeds of: Test your speed to make sure your connection is running fast enough. How do I cast the BT Sport app to my TV screen? If you still see the error message then try restarting equipment following these steps: Try restarting equipment following these steps: In the BT Player menu, scroll across to the 'Setting' icon, Scroll down to Reset BT TV Data and press OK, Now go back to the channel where you got this error, Hopefully this should have fixed the problem, but if you're still having an issue contact the, Restart your TV box by switching off the power at the mains. Solving playback issues. BT Sport - VC018 Error Options Subscribe (RSS) Mark as unread Mark as read Float to top Bookmark Subscribe (email) Mute Print this discussion BT Sport - VC018 Error GustopherT Explorer Options Mark as unread Bookmark Subscribe Mute Subscribe (RSS) Permalink Print this post Report post 18-06-202204:41 PM An Error Code has appeared on the BT Sport App, what should I do? Why can't BT's "help" feature tell me this information? This provides a more reliable connection. If you saw the error message when watching the BT Sport App on a mobile or tablet device, then please click here to visit the BT Sport App error message page > Please type the error code in the box below to get the help you need (the more of the error code you type, the more relevant the help shown will be). If it doesn't work, check your box is connected to your Hub and the broadband's working, then try again, If you can, connect your TV box to your Hub using an Ethernet cable rather than mini connectors. MD001, MD117, MY019, MY039, MY116, MY117, MY115, MY120. To fix this, please contact the BT TV Helpdesk>. We recommend that you try uninstalling any data compression apps you have on your device. This means that there's an issue with the operating system your device is using, and it may be one that doesn't support the BT TV App, or you require an upgrade. The app will use your device's location settings to check that you're in the EU, so you may need to turn this service on. There are two reasons why you might get this message: If youve recently signed up for BT Sport on EE, you need to make sure youve setup your BT ID. Restart the app to ensure the settings have been saved. Your device needs to be connected to the same network, and both your set top box and TV must be switched on to pair, Try restarting your router if youre having connection issues, When youre sure the internet connection is working properly, re-try the pairing process, Try entering your details again. Please visit our billing help pages for more information. This means your BT ID login details were invalid. Test by checking if you can watch a video on YouTube, If none of the above work, log out of the online player, then log back in again, Log out of the BT Sport online player, and then log back in again, From the four options for 'Cookies and website data', please select 'Always Allow', Close the menu and then refresh the page. You need to click Always allow, this should fix the problem. You will now be able to cast BT Sport live streams to your TV. 19h42, on What URL is in the address bar when you're seeing that message? These error codes are normally caused by app configuration issues. Press the, If the 'Wired Connection' is set to 'AUTO' and the 'Network Connection Status' is showing 'DISCONNECTED', attempt to re-connect by selecting, Wait for the broadband light on your Hub to go blue, Restart your TV box, using the power switch on the back, If you still can't use your BT TV service then contact the, First try restarting your TV box by flicking the switch on the back. Then make sure that "Location Services" is switched on, or green. Before looking for your error code, why not try our TV and Sport help tool? GY038, GY107, GY107, GY111, GY112, GY109, GY108, GY122, GY123, GY018, GY118, GY119, GY125, GY003, GY004, GY005, GY006, GY001. Press the. Check you have a live internet connection. Thanks in advance Solved! You can still subscribe to BT Sport's Monthly Pass. Playing the video or channel again will usually fix this but if not you can: If you see the error code VC005, you'll need to ensure all clock settings on Apple iOS devices are set to default 24-hour time. This means that an issue with your internet connection is interfering with the pairing process. Follow these steps to try and fix this BT TV error: YVM401, YVM501, YVM502, YVM503, YVM701, YVM702, YVM703, YVM704, YVM705, YVM706, YVM707, YVM709, YVM710. More options Remember me ) Back Security Help Don't have a BT ID? I've sent you a Private Message with details on how you can get in contact with the mod team. Please check your WiFi or mobile connection then try again. Or, you can order for Sky and Talk Talk TV. If this doesn't fix the problem, click on the Video doesn't play back when pressing play link below and follow the steps. by Once you've followed the instructions in the email, you'll need to wait at least 10-15 minutes for your BT Sport account to fully activate before you can log in to the app. To set your clock settings: This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. If you've never had a BT ID, you'll be asked to set one up and create a password. I logged a call with the support desk on Sunday but I haven't heard anything back. Have you tried the steps onErrors on the BT Sport App. Have not been able to watch on my laptop for the last week or so and have to cast the matches from my phone to TV via Chromecast. It's easy to fix, simply stop the content before you close your browser. VC526:Sorry - there's a problem (BT Sport) That Error Message 829 subscribers Subscribe Like Share 391 views 1 year ago Epic Amazon Deals: https://amzn.to/3BryxNw Please below comment if you. If you still don't get a PIN: If you receive your validation PIN but it's not approved, you'll need to make sure your browser isn't timed out. If you think you've successfully set up your BT ID, try logging in to the BT Sport app. Please try a wi-fi connection instead. Step 4 Make sure that 'Enable Mobile Streaming' is set to 'on'. If this hasnt fixed your problem, BT customers can click here to chat with us >, EE customers should click here to contact EE >, Error Message: Sorry, you've tried to log in with the wrong details more than three times, so we've temporarily locked your account. ML001, ML002, ML004, ML005, ML006, ML007, ML008, ML009, ML010, ML011, ML012, ML013, ML014, ML015, ML016, ML017, ML018, ML019, ML020, ML021, ML022, ML023, ML024, ML025, ML026, ML027, ML028, ML029, ML030, ML999, ML003. This means that there's either an issue with your registered device(s), or you've reached your registered device limit. See 2 more articles > Entertainment on EE: data passes and roaming Please follow the instructions below for your browser: VC018, VC021, VC022, VC024, VC025 or VC026. Try pressing the following key code to take you back to the menu. Please try again later, We cannot identify your location. Simply click the link below and give it a go. You'll need to delete the download and try again. Come back later and try watching the programme again - this might take up to a day in some cases. To do this, press the, For the best possible reception and TV channels make sure your TV aerial cable is directly connected to the 'RF IN' socket on the TV box, Now scan for channels. ; Report a bug or problem. Sorry! Try logging in again, re-start the app and then try again. 14h07, on You may also see this error code when porting a BT mobile number over to EE and the transfer hasn't completed yet. Your TV will need to be HD ready also. 0 Ratings 4 REPLIES Longshanks0511 Expert on 13-03-2020 9h02 REALLY ANNOYED AS IVE JUST SIGNED UP FOR BT BROADBAND/BT TV/NOW TV(FOR SKY SPORTS) FULL PACKAGE FOR FOOTY FOR 74 A MONTH!!!! This happens because of an issue with your internet connection. (error message ID003) I have BT Sport as part of an EE mobile package I have BT Sport with BT Broadband, BT Mobile, BT Business, or on Sky try uninstalling the app and downloading it again>, please uninstall and reinstall via the app store>, send you your account number in the post >, Android devices running OS 4.4 (Jelly Bean) or later, Windows smartphones and tablets running Windows 10. The search will only display results if you enter a valid search term. Please type the error code in the box below to get the help you need (the more of the error code you type, the more relevant the help shown will be). For example, BTP-302 Got a BT Email error code ? If you'd like to look up the code, please type the full error code in the box below. Try fully restarting the app, then trying the action again. If you haven't added BT Sport to your account: This indicates that your EE account may be suspended or cancelled. It works and I can now watch two matches at once, which was my ultimate goal. You need to ensure you've set up your BT ID: Step 2 If this problem happens in the UK or EU, try disabling and re-enabling your location services for the BT TV App in your device settings. This is a problem with the player, which is causing issues for the programme youre trying to watch. 01-31-2021 08:49 AM. If you use Powerline adapters restart both adapters and check they are in sync. Error VC011 may also occur if you use data compression apps. One little tap for complete control and all the help you need, Get all the help and support you need via the EE Community, Contact us and follow the easy steps to resolve your query, Get advice on how to fix error codes in the BT Sport app, 'There are no events to show error message', There are no events to show error message, log out of the BT Sport app, restart it and then log back in again, check your internet connection by trying to load a new web page, if you're using WiFi, check you've entered the correct WiFi password and logged into the internet - some public networks have a two-stage log in, uninstall the BT Sport app and then reinstall it, some public networks (hotels, etc.)

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